Canceling Your Citibank Credit Card In Bahrain: A Step-By-Step Guide

If you want to cancel your Citibank credit card in Bahrain, you can do so by contacting CitiService, which is an integrated customer inquiry line. You can reach them by phone, fax, mail, or email. They are open from 08:30 AM to 05:30 PM, Sunday to Thursday. Alternatively, you can cancel your card online through the Citibank website or mobile app, or by calling customer service at (800) 950-5114. It's important to note that cancelling any credit card may lower your credit score.

Cancelling a Citibank credit card online

As a Citibank customer, you have several options for cancelling your credit card. One of the easiest ways is to do it online, either through the Citibank website or the mobile app. Here's a step-by-step guide on how to cancel your Citibank credit card online:

Step 1: Log In to Your Citibank Account

Visit the Citibank website or open the mobile app and log in to your account using your credentials. Make sure you have a stable internet connection to avoid any disruptions during the process.

Step 2: Locate the "Contact Us" Option

Once you're logged in, navigate to the "Contact Us" section on the website or app. This section is usually found in the menu or customer support area. Clicking on "Contact Us" will provide you with various options to get in touch with customer service.

Step 3: Initiate a Live Chat

From the available options, choose to initiate a live chat session with a customer service representative. This will connect you with a live agent who can assist you in real time.

Step 4: Communicate Your Request

In the live chat, clearly state your intention to cancel your Citibank credit card. Provide the agent with your account information, including your name, card number, and any other relevant details. They will verify your identity and guide you through the cancellation process.

Step 5: Follow the Cancellation Process

The customer service representative will walk you through the steps to cancel your credit card. They may ask for your confirmation and provide you with any necessary forms or documentation. Follow their instructions carefully to ensure a smooth cancellation process.

Step 6: Confirm the Cancellation

Before finalizing the cancellation, carefully review the details and confirm that you want to proceed. The representative may offer you alternative options or try to retain you as a customer. You can politely decline these offers and proceed with the cancellation if you're certain about your decision.

Additional Information

Please note that cancelling your Citibank credit card may have an impact on your credit score. It is recommended to consider the potential consequences before proceeding with the cancellation. Additionally, if you have any outstanding balances or payments due on the card, ensure that you settle those before or during the cancellation process to avoid any complications.

If you encounter any difficulties or have specific queries regarding your account, you can always contact Citibank's customer service team through their dedicated inquiry line, CitiService. They can provide you with personalized assistance and address any concerns you may have about your credit card or other Citibank products.

Cancelling over the phone

To cancel your Citibank credit card over the phone, you can call the dedicated CitiService number for Bahrain: +973 17588555. This phone line is open from 08:30 AM to 05:30 PM, Sunday to Thursday. When you call, you will be put through to a CitiService Officer who will be able to handle your cancellation request.

Alternatively, you can call the international Citibank customer service number: (800) 950-5114. You will need to enter your account number and Social Security number to verify your identity. You can then follow the prompts to speak to a customer service representative and request to cancel your card. They may try to convince you to keep your credit card open, but you can decline and proceed with the cancellation.

Please note that cancelling any credit card may lower your credit score.

Closing your account at a branch

If you want to cancel your Citi credit card in person, you can do so by visiting your nearest Citibank branch during normal business hours. You can find your nearest branch by using the Branch Locator on the Citibank website or mobile app. When you arrive at the branch, speak to a customer service representative and inform them that you would like to cancel your credit card.

It is important to note that cancelling any credit card may lower your credit score. Therefore, you may want to consider other options before proceeding with the cancellation. Additionally, make sure to bring all necessary documentation with you to the branch, such as your credit card, identification, and any other relevant information.

When you arrive at the branch, you will need to fill out a form to request the cancellation of your credit card. This form will require you to provide personal information, such as your name, address, and contact information. You will also need to provide the details of your credit card, including the account number and the reason for cancellation.

After submitting the form, the customer service representative will process your request and provide you with any necessary documentation or confirmation. Keep in mind that the entire process may take some time, so be prepared to wait or schedule an appointment in advance if possible.

If you have any questions or concerns during the process, don't hesitate to ask the customer service representatives for assistance. They are there to help you and ensure that your request is handled smoothly and efficiently.

Sending a cancellation request via mail

If you would like to cancel your Citi credit card by mail, you can send your cancellation request to the following address:

Citibank Customer Service

P.O. Box 6500

Sioux Falls, SD 57117

Alternatively, you can contact CitiService, Citibank's customer inquiry line, by mail. They can be reached at the following address:

CitiService Bahrain

Citibank House

1133 Road 2819

Al Seef District 428

Kingdom of Bahrain

CitiService is open from 08:30 AM to 05:30 PM, Sunday to Thursday, and can handle a range of corporate inquiries, including general product information, balance and statement inquiries, transaction investigations, requests for technical support, and information on banking practices.

It's important to note that cancelling any credit card may lower your credit score.

Contacting CitiService

CitiService is an integrated customer inquiry line for after-sales service, providing easy access to accurate answers as quickly as possible. With CitiService, you can expect fast and efficient service from a CitiService Officer who will be able to handle all your corporate customer service inquiries on-line.

CitiService can be contacted by phone, fax, mail or email. By phone, you can reach them at +973 17584109, 17584207, or 17588555. Their fax number is +97317588545. For mail, use the following address:

> CitiService Bahrain

> Citibank House

> 1133 Road 2819

> Al Seef District 428

> Kingdom of Bahrain

Alternatively, you can email [email protected].

CitiService is open for inquiries from 08:30 AM to 05:30 PM, Sunday to Thursday. Straightforward requests, such as balance or statement inquiries, will be answered immediately. More complex requests will be answered within standardized time frames.

Frequently asked questions