Omari Gates
Australia Post offers a range of services to businesses, including the ability to set up a Business Credit Account. This account allows businesses to manage their invoices, details, and tax payments online. Additionally, businesses can obtain an eParcel account number and a Same-Day service account number by speaking with an Australia Post account specialist. For StarTrack account numbers, businesses need to place an inquiry on the StarTrack website, register, and provide relevant details. Australia Post also provides support for billing queries, PO Box cancellations, and guidance on credit claims.
| Characteristics | Values |
|---|---|
| Business Credit Account | Apply for free via MyPost Business |
| Business Credit Account access | 24/7 with an online My Business Account |
| My Business Account | Manage your details, pay your Australia Post tax invoices, access current and previous tax invoices, review and reconcile transactions |
| Billing disputes | Follow the instructions on the credit claim page |
| Billing queries | Email the Billing & Invoice Support Team at [email protected] |
| Account contact details | Can be updated |
| Australia Post Shipping Account and API Credentials | Talk to an Australia Post account specialist to obtain the eParcel account number and Same Day service account number |
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What You'll Learn
Contact an Australia Post account specialist
Australia Post provides a range of ways to contact an account specialist, depending on your specific needs.
Contact Methods
- Online: The Australia Post website provides an online enquiry form for customers to submit queries and requests. You can also access support via the AusPost App or your MyPost Account.
- Email: For billing and invoice queries, you can contact the Billing and Invoice Support Team at [email protected].
- Phone: For urgent or time-sensitive matters, you may prefer to call the Australia Post customer support team. Specific phone numbers are provided for different departments, such as the Whistleblower Reporting Service (1800 799 353).
- In-Person: For Post Office Box cancellations, you can visit the post office where your PO Box is located to speak to a specialist in person.
Before Contacting an Account Specialist
Before making contact, Australia Post requests that customers review the available resources and information on their website, including the FAQ section, to see if their query can be resolved without direct assistance. When contacting Australia Post, it's important to provide detailed information about your enquiry, including any relevant tracking numbers, account information, or other pertinent details.
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StarTrack website inquiry
To find your Australia Post account number, you will need to follow a few steps. Firstly, log in to the StarTrack website using your email address and password. Once you have successfully logged in, locate and click on the "Register for a key" option, which should be under the shipping and tracking section.
On the following page, click on the "Complete Registration" button to proceed. You will then be directed to a new page where you will need to enter your personal details, such as your name, company name, email address, and phone number. After entering these details, choose the service you require and proceed to the next step.
On the next page, you will need to enter your Australia Post account number. For StarTrack accounts, ensure you select the corresponding checkbox and enter the correct account details to proceed. By following these steps, you will be able to locate and access your Australia Post account number.
Additionally, if you require further assistance or encounter any issues during this process, you can always contact the Australia Post customer support team or seek guidance from specialised eCommerce platforms that offer support for Australia Post account creation, such as PluginHive. They may provide additional resources or personalised instructions to help you successfully locate and manage your Australia Post account number.
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MyPost Business login
MyPost Business is a service offered by Australia Post that helps businesses lower their shipping costs. It is designed to save companies time and money with their parcel deliveries. With MyPost Business, you can send parcels domestically and internationally at rates that get cheaper the more you send.
To sign up for an Australia Post MyPost business account, you will need to provide the company or organisation's name, and its ABN or ACN. A provisional account may be approved subject to confirming the business' details. As the operator of the account, you will need to provide your personal details and agree to the terms of service. You will also be asked to choose a password when opening the account.
Once you have signed up for a MyPost Business account, you can log in to the MyPost Business portal to access your account and manage your parcels. You can use the online portal to create and pay for labels, manage your account and book pickups. You can also integrate with Australia Post's eCommerce partners to make sending parcels easier.
If you spend over $1000 each month on Australia Post services, including letter sending, packaging, digital ID, and stationery and office supplies, you may be eligible for a Business Credit Account. You can apply for this through your MyPost Business account by logging in and clicking on the 'Services' page to access the online Business Credit Account application form.
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Billing & Invoice Support Team
If you are looking for your Australia Post account number, there are several ways to go about it. Firstly, determine whether you are an individual or a business customer, as the process differs slightly.
For individual customers, you can apply for a MyPost account, which provides access to various Australia Post products and services. Through this online account, you can manage your details, pay invoices, and access transaction history.
Now, if you are a business customer, Australia Post offers a Business Credit Account. This account type is suitable for those spending over $1000 each month on parcel sending services or other Australia Post offerings. To apply, log into your MyPost Business account and navigate to the 'Services' page to find the online application form. Alternatively, you can pick up a physical application form from your local post office and submit it via post or email. Once your Business Credit Account is approved, you will gain access to an online My Business Account, where you can manage invoices, view transaction history, and more.
In the event of billing queries or disputes, Australia Post provides support through its Billing and Invoice Support Team, reachable via email at [email protected]. Additionally, for assistance with account creation, you can contact PluginHive support, a group of specialists in eCommerce platforms. They can guide you through any issues you may encounter during the account creation process.
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PluginHive support
If you encounter any issues or have further queries regarding your Australia Post account, PluginHive Support is available to help. They provide informative and engaging content to support online businesses. With their in-depth knowledge and expertise, they can guide you through the process and ensure a smooth experience.
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Frequently asked questions
You can obtain your Australia Post account number by talking to an Australia Post account specialist.
To find your Australia Post eParcel account number, log in to the Developers Centre with your email and password. Click on "Register for a key" under the shipping and tracking section, then click on the "Complete Registration" button on the next screen. Enter your details on the following screen, then enter your account number and click "next".
To find your Australia Post Same Day service account number, talk to an Australia Post account specialist.
To find your StarTrack account number, log in to the StarTrack website and place an inquiry.
