Omari Gates
Australia Post is the government-owned postal service in Australia, providing domestic and international shipping services to its citizens. The postal service offers a tracking service that allows users to monitor their packages in real-time. To track a package, a tracking number is essential. This unique identifier is typically included on the receipt or proof of lodgement provided by Australia Post. It consists of 13 digits and letters, starting with two letters, followed by nine digits, and ending with AU. In addition to the receipt, the tracking number can also be found on the barcode or sticker attached to the package. This number is crucial for keeping tabs on the delivery progress of a parcel, and without it, tracking is not possible.
| Characteristics | Values |
|---|---|
| Tracking Number Characteristics | Standard Australia Post tracking numbers consist of 13 digits and letters. It starts with two letters, then nine digits, and finishes with "AU" most of the time. For example, an Australian Post 13-digit tracking number looks like this: AA 777 777 777 AU. |
| Where to Find the Tracking Number | The Australian Post Office will typically include a tracking ID on a receipt. You can also find the number for tracking on the barcode or sticker attached to the product. Sellers should send you a confirmation email with an invoice that includes the number after you buy something online. |
| Tracking Without a Number | If you lose your tracking number, you can't track your parcel. But that doesn't mean your parcel is lost or won't be delivered. If you have purchased the item online, you can request your seller to resend the tracking number. Otherwise, just wait for the delivery. |
| Tracking Statuses | Despatched, In transit, Pending, Processing, Possible delay, Delivered, or Awaiting collection. |
| Tracking on the Website | Go to Receiving > Track an item on the Australia Post website. Enter the tracking number and hit the red "Track" button. |
| Tracking on the App | Australia Post offers mobile apps for Android and iPhone. |
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What You'll Learn
Tracking Australia Post without a tracking number
Tracking your Australia Post package is easy, but it is difficult to do so without a tracking number. The tracking number is usually provided on the receipt, or the sender may have included it in the order confirmation or invoice. If you have lost your tracking number, you can try going to the original post office and requesting a duplicate receipt. Alternatively, if you purchased the item online, you can request that the seller resend the tracking number.
If you have a tracking number, you can use the Australia Post website or mobile app to track your package. You can also use third-party websites and mobile apps, such as Parcels App and Easyship, which offer similar tracking services. Simply enter your tracking number and follow the instructions provided by the website or app.
If you do not have a tracking number, there may still be ways to locate your package. Australia Post provides photo confirmation of attempted deliveries, which can be viewed by logging into the AusPost app or by calling their customer service line. Additionally, Australia Post offers a free MyPost account that may provide additional tracking options.
It is important to note that not all Australia Post services include tracking as a standard feature. Some international services, for example, may not provide tracking information. In such cases, you may receive a status update of "product not trackable" or "sorry, this item can't be tracked". Additionally, there may be delays in tracking updates, as the package progresses through the various steps of delivery.
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Finding the tracking number on the receipt
If you have a receipt or proof of lodgement from Australia Post, you should be able to find the tracking number there. The tracking number is usually a 13-digit code consisting of two letters, followed by nine digits, and ending with "AU". For example, an Australia Post tracking number may look like this: AA 777 777 777 AU.
You can also find the tracking number on the barcode or sticker attached to the product. If you purchased the item online, the seller should send a confirmation email with an invoice that includes the tracking number. If you have the receipt but cannot find the tracking number, try scanning the QR code on the receipt with your phone. This should direct you to the tracking page. If the QR code doesn't work, you can manually enter the first 10 digits of the tracking number to track your parcel.
If you have lost your receipt and cannot find the tracking number, you can try going to the original post office and requesting a duplicate receipt. If you purchased the item online, you can request that the seller resend the tracking number.
It's important to note that Australia Post's tracking system provides real-time updates on the shipment's progress. However, there may be delays in updating the tracking information, and the status "It's on its way" may remain for an extended period due to various factors such as distance and time of year.
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Tracking status updates
To track your item, you will need a tracking number. You can then use the Australia Post website to follow the progress of your shipment. Go to the homepage and navigate to Receiving > Track an item. Enter the tracking number in the field and click the "Track" button. You can also download the AusPost app on your smartphone, tablet, or smartwatch and track your shipment there.
There are several tracking status updates that you may see when tracking your parcel. "Processing" means that Australia Post has received and approved the shipping information, but the item has not been scanned yet. "It's on its way" means that your parcel has been posted by the sender, processed, and is moving through the sorting facilities. "Possible delay" means that your item has been received by Australia Post, but there might be a delay due to floods, traffic incidents, or customs. "Not trackable" means that the item was sent using an international delivery service that does not include tracking as a standard feature. "Invalid track ID" means that you have entered the wrong tracking number or that the item is more than two months old.
If you are unable to locate your tracking number, you can request the seller to resend it to you. If you have misplaced your receipt, you can try going to the original post office and requesting a duplicate.
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Tracking via the Australia Post website
Tracking your shipment via the Australia Post website is easy and can be done in a few simple steps. Firstly, you will need your tracking number, which is typically a 13-digit combination of letters and numbers. This can be found on the receipt, which will also include a QR code that can be scanned to direct you to the tracking page. If you are unable to find your tracking number on the receipt, it may also be found on the barcode or sticker attached to the product. Alternatively, if you have purchased the item online, the seller should be able to provide you with the tracking number.
Once you have the tracking number, go to the Australia Post website and navigate to the tracking page. Here, you can enter up to 10 tracking numbers, separated by commas or spaces, to track multiple shipments simultaneously. After entering the tracking number, you will be able to see the different statuses of your shipment, such as "Despatched", "In transit", "Pending", "Processing", "Possible delay", "Delivered", or "Awaiting collection".
It is important to note that the tracking status may not update immediately as there are several steps before delivery. For example, the status "It's on its way" means that your parcel has been processed and is moving through the sorting facilities. Additionally, if your tracking information has not updated after 24 hours, you may need to wait a little longer as there could be minor delays caused by customs or overseas weather conditions.
To enhance the delivery experience, Australia Post also provides photo confirmation of an attempted delivery. This can be accessed by logging into the AusPost app and viewing the tracking for your parcel. Alternatively, you can request to view the photo by calling their customer service line or visiting a Post Office.
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Tracking via the Australia Post app
Tracking your Australia Post shipment is easy and can be done via the Australia Post app on your smartphone. The app is available for both Android and iPhone users. All you need to get started is your tracking number, which can usually be found on your receipt, the barcode on your item, or a removable sticker on your parcel. If you have purchased the item online, you can request the seller to resend the tracking number if you cannot locate it.
Once you have the tracking number, simply open the app, log in, and enter the number in the search field. You can then view the tracking status of your item, which will show whether it is 'Despatched', 'In transit', 'Pending', 'Processing', 'Possible delay', 'Delivered', or 'Awaiting collection'.
It is important to note that the tracking status may not change quickly as there are multiple steps before delivery. For example, 'It's on its way' means that your parcel has been posted by the sender and is moving through the sorting facilities. Depending on the distance and time of year, this status may remain for some time.
Australia Post also provides photo confirmation of an attempted delivery, which can be viewed by opening the tracking for your parcel and clicking on 'View the attempted delivery photo'. You can also request to view this photo by calling their customer service line or visiting a post office.
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Frequently asked questions
The tracking number is usually printed on the receipt or proof of lodgement you receive from Australia Post. It consists of 13 digits and letters, starting with two letters, followed by nine digits, and ending with "AU".
If you are unable to locate the tracking number on your receipt, try looking for a barcode or sticker attached to the product, as the number may be included there.
If you have purchased the item online, you can request the seller to resend the tracking number. Alternatively, you can try visiting the original post office and requesting a duplicate receipt.
You can track your shipment using a PC, tablet, or smartphone via the Australia Post website or mobile app. Navigate to the tracking page, enter your tracking number, and click the "Track" button.
