Austrian Airlines: Flight Cancellations And What You Need To Know

Austrian Airlines offers a 24-hour cancellation policy, allowing travellers to get full refunds for flight cancellations made within 24 hours of booking. The airline also provides a range of options for passengers to cancel their flights, including online, over the phone, or in person at the airport. Cancellation charges vary depending on the fare category and departure date, with fees ranging from USD 100 to USD 500. Passengers who cancel their flights within seven days of travel or more than 24 hours after booking will incur a fee. In the event of flight delays or cancellations, passengers may be entitled to compensation of up to $650 or €600 per person.

Austrian Airlines cancellation policy

Austrian Airlines offers a simple cancellation policy for passengers. The airline provides a 24-hour free cancellation option, which requires booking at least a week before the standard departure date. Within this time frame, passengers can cancel without any fees or penalties, and receive a complete refund. However, this policy does not cover all ticket types; it depends on the fare chosen. Some fares allow last-minute changes or cancellations, while others do not.

To cancel an Austrian Airlines flight, passengers can do so online, over the phone, or at the airport. When cancelling online, passengers should visit the Austrian Airlines website, select their preferred language, log in using their PNR number and name, click on the "Manage Booking" section, and choose the "Flight Cancellation" option. The airline will then display the cancellation fee, and to obtain a refund, passengers must complete the provided refund form. Alternatively, passengers can call the local help centre to cancel their flight and receive assistance in their native language. A representative will ask for the necessary details and inform them of any applicable cancellation charges. Lastly, passengers can also cancel their flight by visiting the Austrian Airlines airport ticket counter and providing their name and PNR number, along with an explanation for the cancellation. A customer support executive will then inform them of any cancellation charges, and if eligible, initiate the refund process.

Austrian Airlines' cancellation fees vary depending on the season and the timing of the cancellation. During the summer season, cancelling one month before departure results in a full refund with no charges. Cancelling 15 days before departure incurs a 10% fine, while cancelling within a week or two days before departure results in a 20% fee. Cancelling on the same day or one day before departure means no refund and is considered a "no-show." For discounted tickets, a 30 EUR cancellation charge per segment applies regardless of the cancellation date. For other seasons, cancelling one month before departure incurs a 10% fee, while cancelling 20 days or 19-10 days before departure results in 25% and 50% charges, respectively. Cancelling 9-4 days before departure incurs a 65% fee, and cancelling two days or one day before departure results in 85% and 100% charges, respectively.

In the event of a flight cancellation or delay, Austrian Airlines provides compensation to passengers. If a flight is cancelled more than four hours in advance, passengers can claim a full refund on the website or with the assistance of ground staff. For connecting flights that are cancelled, passengers are entitled to free accommodation, meals, and a voucher for essential items. Additionally, passengers affected by a previous flight cancellation may be offered a free meal and a class upgrade. If a long-haul flight is delayed, passengers can seek reimbursement for meals and accommodation by providing receipts. However, if the cancellation or delay is due to natural or unavoidable reasons, no refund will be provided.

Austrian Airlines cancellation compensation

Austrian Airlines offers a flexible cancellation policy, allowing passengers to cancel any valid ticket for free within 24 hours of booking. Refunds are only initiated for refundable tickets. If a passenger cancels a non-refundable ticket, they will not be reimbursed, even if the cancellation is made within the specified time frame.

Passengers can cancel their tickets in several ways, including online, via phone, or at the airport. When cancelling online, passengers can access the "Manage Booking" section on the Austrian Airlines website and select the "Flight Cancellation" option. If cancelling by phone, passengers can contact the local help centre of the airline and provide their flight and PNR number. For cancellations at the airport, passengers can visit the ticket centre and provide their name and PNR number.

Cancellation charges vary depending on the season and the number of days before departure. During the summer season, cancellations made one month before departure are eligible for a full refund, while cancellations made 15 days before departure incur a 10% fine. Cancellations made within a week or on the second day incur a 20% charge. Cancellations made on the same day or one day before departure result in a 100% cancellation fee. For other seasons, cancellations made one month before departure incur a 10% charge, while cancellations made 19-20 days before departure result in a 25-50% charge. Cancellations made 9-18 days before departure incur a 50-65% charge, and cancellations made 2-8 days before departure incur an 85% charge. Cancellations made one day before departure are not eligible for a refund.

In the event of a flight cancellation by Austrian Airlines, passengers can claim a full refund by visiting the official website. Ground staff are available to provide assistance. If a connecting flight is cancelled, passengers are entitled to free accommodation, meals, and a voucher for necessary items. Additionally, passengers can seek reimbursement for meals and accommodation if they experience a delay in their long-haul flight by submitting a receipt. However, it is important to note that cancellations or delays due to natural or unavoidable reasons may not be eligible for compensation.

Passengers affected by flight cancellations, delays, or denied boarding can contact Austrian Airlines for assistance. The airline's customer service team can help with rebooking, finding alternative transportation, or claiming compensation.

Cancelling an Austrian Airlines flight via phone or online

Austrian Airlines offers a simple cancellation policy to save you time and effort. The airline also provides a refund procedure, allowing you to fill out a form for a full refund and helping you to qualify for the refund.

Cancelling Your Austrian Airlines Flight Via a Call

If you prefer not to make changes online, you can cancel your Austrian Airlines flight by phone. Here's how:

• Dial the local help centre number of the airline to get assistance in your native language.
• An executive will be assigned to assist you with the cancellation process.
• The representative will ask for your flight number and PNR number to identify your flight and the reason for the cancellation.
• They will then check your eligibility and inform you about any cancellation charges, if applicable.
• If you have already made the payment, the representative will successfully cancel your booking and fill out the refund form on your behalf.

Cancelling Your Austrian Airlines Flight Online

Austrian Airlines cancellation policy allows you to cancel an Austrian flight online. Here's a step-by-step guide:

• Visit the Austrian Airlines website.
• On the right side of the page, select your preferred language.
• Log in by entering your PNR number and name.
• Once your flight details are displayed, click on the "Manage Booking" section.
• If you want to cancel your flight, choose the "Flight Cancellation" option.
• The airline will show you the cancellation fee. To get the refund, make sure to complete the refund form provided by the airline.
• After cancellation, you'll receive a notification via email and phone regarding the cancellation process.

Please note that you cannot cancel your booking online. However, you can use the online form to apply for a refund.

Austrian Airlines refund policy

Austrian Airlines offers a flexible cancellation policy allowing passengers to cancel any valid ticket for free within 24 hours of booking. However, this policy only applies to refundable tickets, and non-refundable tickets will not be reimbursed even if cancelled within the specified time frame. To avoid any issues, passengers should cancel their tickets through the original point of purchase.

If a flight is cancelled by Austrian Airlines with a delay of more than 4 hours, passengers can claim a full refund by visiting the official website or contacting ground staff. In such cases, the airline will also provide free accommodation, meals, and vouchers for necessary items. Passengers facing a delay in their long-haul flight can also seek reimbursement for meals and accommodation by submitting their receipts. However, it is important to note that the airline will not provide compensation if the cancellation or delay is due to natural or unavoidable reasons.

The cancellation charges vary depending on the season and the number of days before the departure date. During the summer season, cancelling a ticket one month before departure results in a full refund, while cancelling 15 days before departure incurs a 10% fine. Cancelling within a week or on the second day attracts a 20% charge, and cancelling on the same day or one day before departure leads to a 100% cancellation fee with no refund. For other seasons, cancelling one month before departure incurs a 10% charge, while cancelling 20 days before departure results in a 25% fine. Cancelling on the 19th day or 10 days before departure requires a 50% payment, and cancelling between the 9th and 4th days incurs a 65% charge. Cancelling two days before departure leads to an 85% fee, and cancelling one day before departure results in a full cancellation charge with no refund.

If passengers have booked their tickets using a discount, a €30 cancellation charge per segment will be applied, regardless of the date of cancellation. Refunds for credit card payments are typically processed within 7 days, while refunds for cash or cheque payments can take up to 20 days. Passengers can request refunds online or by filling out a form and providing proper documentation supporting the cancellation.

Austrian Airlines cancellation fee

Austrian Airlines offers a flexible cancellation policy, allowing passengers to cancel their tickets without penalty within 24 hours of booking. This policy applies to all tickets, regardless of the fare type. However, it is important to note that the 24-hour cancellation window starts from the time of booking and not from the time of departure.

For cancellations made outside of the 24-hour window, the applicable fees will depend on various factors, including the season of travel, the type of ticket purchased, and the time of cancellation.

During the summer season, if you cancel your ticket a month before the departure date, Austrian Airlines will provide a full refund with no cancellation charges. If you cancel 15 days before departure, a 10% fee will be deducted from your total airfare. Cancelling within a week of departure or on the second day will result in a 20% cancellation fee. Cancelling on the same day or one day before departure will result in a 100% cancellation fee, and you will not receive any refund.

For other seasons, the cancellation fees are as follows:

• Cancelling a month before departure: 10% of the fare.
• Cancelling 20 days before departure: 25% of the total fare, including taxes.
• Cancelling between the 19th and 10th day before departure: 50% of the total amount paid.
• Cancelling between the 9th and 4th day before departure: 65% of the ticket amount.
• Cancelling two days before departure: 85% of the ticket amount.
• Cancelling one day before departure: No refund, resulting in a 100% cancellation charge.

It is important to note that these fees apply to tickets purchased directly from Austrian Airlines. If you have booked through a travel agency or a third-party website, their cancellation policies and fees may differ.

In addition to the above, Austrian Airlines also provides compensation for delayed or cancelled flights. Passengers whose flights are delayed by more than 3 hours or cancelled may be eligible to claim compensation of up to €600 per person under EC 261, a crucial EU regulation protecting air passenger rights.

Frequently asked questions