Austrian Airlines: In-Flight Wifi Availability And Performance

Austrian Airlines offers in-flight Wi-Fi on short and medium-haul flights, allowing passengers to stay connected and browse the internet during their journey. The airline's FlyNet® App, developed by Deutsche Telekom, provides easy and quick internet access, with various plans and packages to choose from. These include the FlyNet Mail & Surf package, suitable for browsing, email, and social media surfing, and the FlyNet Stream package, designed for online video streaming and high-speed browsing. Passengers can purchase these packages before or during the flight, and payment options include cash or redeeming miles from the Miles and More frequent flyer program.

Austrian Airlines WiFi plans and packages

Austrian Airlines offers two different paid internet packages, known as FlyNet service packages, to cater to different needs and preferences. These packages are available on short to medium-haul flights, and you can easily identify whether your flight has WiFi by looking for a WiFi sign on your aircraft.

The first package, FlyNet Mail & Surf, provides a medium speed of 600 Kbit/s, making it suitable for browsing, email, and social media surfing. This package costs 5 Euros for flights under 90 minutes or 1,700 miles, and 7 Euros for flights over 90 minutes or 2,300 miles.

The second package, FlyNet Stream, offers a high-speed connection of 15 Mbit/s, ideal for online video streaming and high-speed browsing. It also supports VPN services. The FlyNet Stream package is priced at 10 Euros for flights under 90 minutes or 3,300 miles, and 12 Euros for flights over 90 minutes or 4,000 miles.

Passengers can purchase these packages in advance through the official Austrian Airlines website or on board through the FlyNet portal. Additionally, Austrian Airlines introduced the FlyNet App, developed by Deutsche Telekom, which simplifies the process of buying WiFi access before or during the flight. The app also provides access to the on-board portal, offering online shopping, destination information, and other services.

How to connect to Austrian Airlines WiFi

Austrian Airlines offers inflight WiFi services to keep you connected throughout your journey. The airline provides various WiFi plans and packages to cater to different needs and preferences. Here is a step-by-step guide on how to connect to Austrian Airlines' inflight WiFi via FlyNet:

Step 1: Ensure that your electronic device, such as a smartphone, tablet, or laptop, is turned on and in airplane mode.

Step 2: Once the aircraft has reached a safe altitude and the captain has announced that it is permissible to use electronic devices, go to your device’s settings menu.

Step 3: In the settings menu, locate the Wi-Fi section and tap on it to open the available networks.

Step 4: Look for the network named “Austrian FlyNet” or a similar name associated with the airline. The WiFi SSID name is typically "Austrian FlyNet".

Step 5: Tap on the network name to select it, and wait for your device to establish a connection.

Step 6: Once connected, open your preferred web browser or any app that requires an internet connection.

Step 7: You will be redirected to the Austrian Airlines Inflight WiFi portal page. If you are not automatically redirected, try entering any website address in your browser’s address bar.

Step 8: Buy a service package. If you haven’t already paid for your access, pick the desired service package. You are immediately online after the payment is confirmed.

FlyNet WiFi Plans & Packages

Austrian Airlines provides various options to meet different needs and preferences. The plans are designed to offer flexibility and affordability, allowing you to select the one that suits your flight duration and usage requirements. Here are some of the packages offered:

• FlyNet Chat Tariff: This package allows unlimited usage of WhatsApp, Facebook Messenger, or iMessage to stay in touch with loved ones with speeds up to 150 kBit/s. This plan is valid for the entire flight for only EUR 3 or 1,000 miles. Please note that this package can only be purchased on board.
• FlyNet Mail & Surf: This package is ideal for email, social media, and online browsing, offering a speed of 600 Kbit/s. For flights up to 90 minutes, the price is EUR 5 or 1,700 miles, and for flights longer than 90 minutes, the price is EUR 7 or 2,300 miles.
• High-Speed Internet Package: This package is perfect for fast internet browsing, streaming audio and video, and VPN services, providing a speed of 15 Mbit/s. You may purchase this plan for EUR 10 or 3,300 miles for flights up to 90 minutes and EUR 12 or 4,000 miles for flights longer than 90 minutes.

It is important to note that Austrian Airlines' inflight WiFi service is currently available only on selected short and medium-haul flights, mainly operated by the Airbus A320 family. The availability of WiFi may vary depending on the aircraft and route.

Is WiFi available on long-haul Austrian Airlines flights?

Austrian Airlines offers in-flight Wi-Fi on most of its short- and medium-haul flights, allowing passengers to stay connected and browse the internet during their journey. The airline provides various Wi-Fi plans and packages to cater to different needs and preferences.

Passengers can choose from different plans based on the duration of their journey, with options for both short-haul and long-haul flights. The plans range from hourly rates for quick browsing to unlimited data packages for longer trips. The FlyNet Mail & Surf package, suitable for browsing, email, and social media surfing, is available for EUR 5 or 1,700 miles for flights up to 90 minutes, and EUR 7 or 2,300 miles for flights over 90 minutes. The FlyNet Stream package, designed for high-speed internet browsing, streaming audio and video, and VPN services, is priced at EUR 10 or 3,300 miles for flights up to 90 minutes, and EUR 12 or 4,000 miles for flights over 90 minutes.

In addition to purchasing Wi-Fi access directly from the airline, passengers can also download the FlyNet® App, developed by Deutsche Telekom, to easily access the internet during their flight. The app offers a simple three-step process to get online: download the app, register (optional), and purchase the desired Wi-Fi package before or during the flight. Once connected, passengers can enjoy secure and high-speed surfing on their mobile devices.

While Austrian Airlines prioritises a seamless travel experience through its in-flight Wi-Fi offerings, it is important to note that Wi-Fi availability may vary depending on the specific flight and aircraft. Therefore, it is recommended to check for the Wi-Fi symbol next to the flight or aircraft details to confirm the availability of Wi-Fi for your particular long-haul flight.

How to download the FlyNet app

Austrian Airlines offers the FlyNet® app, developed by Deutsche Telekom, for easy and quick internet access on board. The app is available on all Wi-Fi-equipped Austrian Airlines-operated flights.

Download the FlyNet® App

• Go to the app store on your device and search for "FlyNet®."
• Find the app developed by Deutsche Telekom or Deutsche Lufthansa AG and install it on your device.
• Open the FlyNet® app on your device.

Register for an Account (Optional)

• Register for an account within the app using your Google, Apple, or Lufthansa Group's frequent flyer program, Miles and More.
• You can also use the Group's new Travel ID, which will be available soon.

Purchase Wi-Fi Packages

• Before or during your flight, buy the desired Wi-Fi package through the app. You can choose from different plans based on your preferences and the duration of your flight.
• Miles and More members can access the internet by redeeming their accumulated miles.

Connect to the Internet In-Flight

• Ensure your device is in airplane mode.
• Once the aircraft reaches a safe altitude, the captain will announce when it is permissible to use electronic devices.
• Go to your device's settings menu and locate the Wi-Fi section.
• Select the "Austrian FlyNet" or similar network.
• After establishing a connection, open a web browser or any app requiring an internet connection.
• You will be redirected to the Austrian Airlines FlyNet® portal page.

Now you can enjoy seamless internet access and explore various entertainment options during your flight!

How to connect to the Austrian Airlines Entertainment System

Austrian Airlines offers an extensive entertainment system with a wide selection of movies, TV shows, music, and games to keep passengers entertained throughout their journey. The system is easy to use and provides an immersive experience with high-quality screens and noise-canceling headphones. Here's a step-by-step guide on how to connect to and use the Austrian Airlines entertainment system:

Step 1: Check Device Compatibility

Before your flight, visit the Austrian Airlines website to ensure your electronic device is compatible with their entertainment system. This is an important first step to avoid any issues during your flight.

Step 2: Power On Your Device

Once you're on board and the captain has announced that it is safe to use electronic devices, turn on your compatible device and enable its Wi-Fi function. This will allow you to connect to the in-flight network.

Step 3: Locate and Connect to the Network

Find the list of available Wi-Fi networks on your device and select the one provided by Austrian Airlines. This network name may be "Austrian Flynet" or something similar. Your device will then connect to the network.

Step 4: Access the Entertainment Portal

Open your preferred web browser and you will automatically be redirected to the Austrian Airlines entertainment portal. Here, you'll discover a diverse range of entertainment options, including movies, TV shows, music, games, and more.

Step 5: Choose Your Desired Content

Browse through the selection of content and choose what you'd like to enjoy during your flight. If you wish to watch a movie or TV show, simply click on it, and it will start playing on your device's screen. For music or games, select the relevant category and explore the available options.

Note: Remember to bring your headphones for a more immersive experience. You can pause, rewind, or change content as you prefer during your flight. Keep in mind that some content may require payment, depending on the service package you've purchased.

Frequently asked questions