Booking Your Seat: Austrian Airlines Guide

Austrian Airlines, a subsidiary of Lufthansa, is Austria's national flag carrier. The airline does not offer advance seat selection. However, passengers can select their seats during online check-in or by calling the airline. Online check-in allows passengers to view the seat map and choose an available seat. For those who prefer to call, Austrian Airlines can be reached at 800-843-0002 from the U.S. and passengers will need their booking number.

Booking through United Airlines

If you have booked a flight on Austrian Airlines through United Airlines, you will need to check Austrian Airlines' seat reservation policies. Austrian Airlines is the flag carrier of Austria and a subsidiary of Lufthansa. It is also a member of the Star Alliance, which United Airlines was once a part of.

When booking through United Airlines, you will need to refer to your itinerary to find your Austrian Airlines confirmation number. You can then use this on the Austrian Airlines website to choose your seats. It is worth noting that some airlines will not allow you to choose your seats until 24 hours before the flight. Therefore, if you are unable to select your seats on the Austrian Airlines website, you may need to wait until closer to your departure date.

If you are unable to select your seats online, you can try calling Austrian Airlines to request specific seating. Alternatively, you can check-in online as soon as check-in opens, and you may be able to select your seats then.

If you have booked a ticket directly with United Airlines, you can select a seat or change your seat assignment on the United Airlines website, mobile app, or through your travel agent. This applies to United- and United Express-operated flights. If you have booked a standard economy ticket or above, you can choose a seat for free during the booking process. You can also pay to select a better seat, and some United elite members will receive access to these seats without paying extra. Basic economy customers, however, will always need to pay to select a seat.

Using the Austrian Airlines website

To reserve a seat on Austrian Airlines, you can use the Austrian Airlines website.

First, find your Austrian Airlines flight reservation code. If you booked your flight through another airline, such as United, you may need to find your Austrian Airlines code separately. For example, if you booked through United, you can find your Austrian Airlines code by locating your United confirmation number. It should be at the top left of your itinerary. Your Austrian Airlines confirmation number should be listed near this.

Once you have your Austrian Airlines confirmation number, go to the Austrian Airlines website and log in to "My Bookings" using this code. Here, you should be able to select your seat. However, it is worth noting that some airlines will not let you choose your seat until 24 hours before the flight.

If you are unable to select your seat online, you can try calling Austrian Airlines. It seems that, in some cases, calling has allowed passengers to reserve their seats.

Calling Austrian Airlines

Finding the Contact Number:

Start by locating the official Austrian Airlines call center number. This information is typically available on their website or through a simple online search. Remember that the phone number may vary depending on your region, so ensure you use the one relevant to your location.

Gather Necessary Information:

Before placing the call, gather all the required details. Have your travel itinerary ready, including the flight number, dates, and your booking reference number. Additionally, keep your personal information, such as your name and contact details, handy. If you have any specific requests or preferences for seating arrangements, make a note of those as well.

Calling the Call Center:

When you reach the Austrian Airlines call center, you will be connected to a representative. They will likely ask for your booking reference or travel details, so have that information readily available. Provide them with your travel itinerary and express your desire to reserve a seat.

Making the Reservation:

Communicate your seating preferences to the call center agent. They will process your request and confirm your seat reservation. Don't forget to ask for a confirmation number or a summary of changes made to your booking. This information is crucial for future reference and resolving any potential discrepancies.

Additional Support:

The Austrian Airlines call center agents are also equipped to assist with any additional requests or provide updates on your booking. If you have any concerns or questions after making the reservation, you can always contact them again. They aim to provide a seamless and supportive experience throughout your journey.

Check-in deadlines

Passengers can check in online or via the Austrian App for iOS and Android. Online check-in is available for departures from Vienna 47 hours before scheduled departure. For other destinations, online check-in is available 24 hours before departure. Due to government regulations, passengers will not receive boarding passes for trips that include a US airport until 24 hours before the departure of the first flight. However, check-in, seat selection, and trip extras can still be accessed online 47 hours before departure.

Passengers can reserve their preferred seat at the same time as booking their ticket up to a year before departure or at any other time up to 48 hours before departure under "My Bookings". Passengers travelling together are automatically seated next to each other. Seat reservations are not free of charge, with long-haul flights costing at least 35 EUR. However, in accordance with Italian Civil Aviation Authority (ENAC) regulations, passengers travelling with a child between the ages of two and 12 or passengers with disabilities are entitled to a free advance seat reservation on flights to and from Italy.

Codeshare flights

Austrian Airlines, a subsidiary of Lufthansa, is the national flag carrier of Austria. It is a member of the Star Alliance and has codeshare agreements with 12 airlines in addition to its alliance partners.

If you have booked a codeshare flight with Austrian Airlines through United Airlines, you will need your Austrian Airlines flight reservation code or record locator number to reserve your seat. You can find this on your United Airlines confirmation email or by logging into your account and checking your itinerary.

Once you have your Austrian Airlines record locator number, you can use it to reserve your seat via the Austrian Airlines website. However, some travellers have reported issues with this method, stating that they were unable to reserve their seats online. In such cases, it is recommended to call Austrian Airlines directly to reserve your seat. This can be done by calling their customer service line at 800-843-0002 from the US or +43 (0) 5 1766 1000 from outside the US. You will need your booking number from United to reserve your seat over the phone.

It is worth noting that some travellers have reported that Austrian Airlines does not offer advanced seat selection and that seats can only be assigned at check-in. Therefore, if you are unable to reserve your seat online or over the phone, you may need to wait until check-in to select your seat.

Frequently asked questions