Damon Mcknight
Austrian Airlines allows passengers to rebook their flights, depending on the fare type. For Premium Economy Basic and Flex fares, the airline lets you rebook for a fee. Passengers can rebook their fully flexible tickets up to three hours before departure, and for all other tickets, up to 24 hours before departure. Rebooking can be done in writing to [email protected], or by contacting the airline's customer service, who are available 24/7.
| Characteristics | Values |
|---|---|
| Rebooking methods | Online, by phone, or by email |
| Rebooking time | Premium Economy Basic and Flex fares: up to 3 hours before departure; All other tickets: up to 24 hours before departure |
| Rebooking fees | Reduced rebooking fee and any tariff difference; No fee for tickets booked up to and including July 31, 2021 |
| Conditions | Tickets booked online on the official website; Fare conditions allow rebooking; New and original flights have Austrian Airlines flight number; Original class is available |
Explore related products
Rebooking fees
Austrian Airlines allows you to change your flight bookings, but certain conditions and fees may apply. If you change your booking within 24 hours of purchasing your ticket and your travel dates are at least a week away, you can make changes without paying any fees. However, if you make changes after this 24-hour window, you may be charged a rebooking fee of 30 EUR, in addition to any fare differences. This rebooking fee may vary depending on factors such as your fare type, destination, and whether your journey is domestic or international.
It is important to note that changes cannot be made to non-refundable tickets. In such cases, you would need to cancel your existing booking and purchase a new ticket. Additionally, if you have already rebooked once and then decide to change your flight booking again, you will not be eligible for a refund if you choose to cancel later.
If you are travelling with an infant under two years old, rebooking fees are waived. For children between the ages of two and eleven, the child fare is generally 75% of the adult rate, but there may be variations depending on the country and season.
Austrian Airlines also offers a separate service that allows passengers to rebook to an earlier flight on the same day for free, as long as they are travelling with only hand luggage. This option is valid for all booking classes within Europe, but it does not apply to codeshare bookings.
Austria's Legislature: A Bicameral System Explained
You may want to see also
Explore related products
Covid-19 guidelines
Austrian Airlines has implemented several Covid-19 guidelines to ensure the safety and well-being of its passengers and employees. Here are the detailed Covid-19 guidelines to be followed:
Face Masks and Health Requirements:
FFP2 masks are mandatory during your journey with Austrian Airlines, as per the Austrian Federal Government ordinance. This applies from the boarding gate until you leave the aircraft. Masks are also required at all Austrian airports inside enclosed areas. Children under 6 are exempt from wearing masks. If you have a health condition that prevents you from wearing a mask, you must provide a negative PCR test and a current medical certificate using the Austrian Airlines mask exemption form.
Document Checks and Uploads:
Austrian Airlines offers online document checks for corona-related documents. You can upload documents such as Covid-19 test results, vaccination certificates, or entry forms. The Health Entry Support Centre will review your documents and inform you if they meet the requirements.
Cleaning and Physical Distancing:
At Vienna Airport, cleaning activities have been intensified, and plexiglass panes have been installed at check-in, boarding, and information counters. Floor markings help maintain the minimum distance, and hand sanitiser dispensers are available throughout the airport. Boarding is done in smaller groups to ensure physical distancing, and contactless boarding is available through Quick Boarding Gates, eliminating the need for contact with staff.
Rebooking and Cancellation Policies:
Austrian Airlines offers flexible rebooking options for bookings made from August 2, 2021. There is a reduced rebooking fee for Economy Light and Business Saver fares, and you can change your travel date. For other fares, you can rebook without additional costs and select a new travel date, departure airport, or destination airport. If your flight is cancelled or significantly delayed, you may request a refund if you do not wish to rebook.
Covid Cases in Austria: Tracking the Numbers
You may want to see also
Explore related products
Rebooking conditions
Austrian Airlines allows passengers to rebook their flights. However, the rebooking conditions depend on several factors, including the type of fare, seat availability, and time of request. Here are the detailed rebooking conditions:
- The availability of the desired flight at the time of rebooking may affect the fees.
- Rebooking is considered successful if there are still free seats available, and the flight date is changed before departure at the passenger's request.
- Rebooking can be done in writing to [email protected], at most two hours before departure.
- For adult, child, and infant passengers, a name change fee of EUR 30.00 per passenger and change applies.
- The new flight/flights must be paid at the current fare. Rebooking from a higher fare to a lower fare is only possible at the original fare.
- If your fare allows rebooking, a "Rebook" button will appear when you view your booking.
- You have the option to change each flight to a different date and/or time.
- As a separate service, you can rebook on an earlier flight on the same day free of charge. This option is valid for all booking classes within Europe and is subject to seat availability.
- Austrian law applies if a passenger does not reach their flight on time or is denied boarding due to incomplete travel documents. Passengers are free to demonstrate that this has caused no loss or a significantly lower loss than the flat rate charged.
Exploring the Swiss Alps: Views from Austria's Borders
You may want to see also
Explore related products
Name changes
Austrian Airlines allows passengers to make name corrections to their bookings. This can be done by visiting the official portal, calling customer support, or visiting the airport ticket counter.
Minor name corrections, such as correcting typos, are typically free of charge. However, more significant name changes may incur a fee. It is important to note that name changes are only permitted for the person whose name is on the booking, and tickets cannot be transferred to another person.
Austrian Airlines' name change policy allows for modifications of up to 3 characters in the full name (first, middle, and last). If your name has changed legally due to marriage, divorce, or any other legal procedure, you can modify your name on the booking free of charge.
To make a name change, you must submit your request in writing to [email protected]. There is a name change fee of EUR 30.00 per passenger, which must be paid using one of the approved payment methods. This fee is non-refundable, even in the event of a cancellation.
Austrian Adventure: Cities to Explore and Discover
You may want to see also
Cancellations
If your Austrian Airlines flight is cancelled, you are entitled to a refund. You can use the Austrian Chat Assistant to check the refund amount and process it. You can also use the link provided by Austrian Airlines to request a refund for your ticket. If you booked your ticket with a tour operator or travel agent, it is recommended that you contact them directly. If you have already submitted your refund request by phone or email, do not request it again, as this may cause a delay.
If your ticket has not been used, the ticket price, including all taxes and fees, will be refunded to the original method of payment. If you have already used some parts of your itinerary, the unused portion of the fare value, taxes, and fees will be calculated, and the ticket will be refunded accordingly on a pro-rata basis.
In the case of a flight cancellation, Austrian Airlines will automatically book you on an alternative flight to the same destination and in the same travel class, free of charge. However, there may be instances when Austrian Airlines cannot rebook you on an alternative flight. In such cases, you can select an alternative flight yourself, free of charge. You can use the Austrian Chat Assistant to find out if you have already been automatically rebooked.
If you are unable to find a suitable alternative flight, you can convert your flight ticket into a rail ticket for Austrian Federal Railways (ÖBB) on certain routes, free of charge.
If you wish to cancel your booking, you cannot do so online. You will need to use the online form to apply for a refund. If your fare allows a rebooking, a "Rebook" button will appear when you view your booking. You have the option to change each flight to a different date and/or time. Rebooking requests can be made in writing to [email protected] up to two hours before departure.
Serb Accusations: Austria-Hungary's Claims Against Serbia
You may want to see also
Frequently asked questions
Austrian Airlines allows you to rebook your flight depending on the fare type. You can rebook your flight by contacting Austrian Airlines' customer service, which is available 24/7. You can also rebook your flight by writing to [email protected] at most two hours before departure.
Yes, there may be fees for rebooking your flight. The fees depend on the route and the fare type. For example, rebooking fees for short-haul flights tend to be cheaper than those for long-haul flights.
Yes, you can rebook your Premium Economy Saver ticket for a fee that depends on the fare type and other booking details.
