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Every property in Australia has a unique meter identification number, which is used by energy companies to identify your meter. The National Meter Identifier (NMI) is used for electricity meters, while the Meter Installation Reference Number (MIRN) is used for gas meters. Your meter number can be found on your electricity or gas bill, or on the meter itself. If you live in an apartment, townhouse, or unit complex, your meter is likely located in a central location. If you're having trouble locating your meter, check your bill guides or contact your provider.
| Characteristics | Values |
|---|---|
| Electricity meter number | National Metering Identifier (NMI) |
| Gas meter number | Meter Installation Reference Number (MIRN) |
| Water meter number | Unique serial number |
| NMI characteristics | Unique number for the electricity connection at your address, 10 or 11 characters |
| Where to find NMI | First page of electricity bill, under 'Your electricity supply details' or 'Your details' |
| Where to find MIRN | First page of gas bill, in the 'Your details' section |
| Where to find meter | Front or back of the property, inside the house (older properties), or in a central location (for apartments, units, or townhouse complexes) |
| Meter reading | Done by a technician, or remotely for smart meters |
| Hazards | Spiders or insects, overgrown shrubs, locked gates, dogs |
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What You'll Learn
Where to find your meter
In Australia, each property connection has a unique number used by energy companies to identify which meter is yours. For electricity, this is called a National Metering Identifier (NMI) and for gas, it's called a Meter Installation Registration Number (MIRN). Your NMI or MIRN is attached to your address and not your meter. It is used by your energy provider to identify your meter.
Your electricity or gas meter should be located at the front or back of your property. In some older properties, it could be inside the house. If you live in an apartment, unit, or townhouse complex, it’s likely that all the meters are located in one central location.
Your NMI can be found on the first page of your electricity bill in the 'Your Details' section. It will be labelled as the National Meter Identifier (NMI), National Metering Identifier, or NMI. Generally, NMIs are written as numbers, but they can sometimes include letters. They always consist of 10 or 11 characters.
Your MIRN can be found on the first page of your gas bill in the 'Your Details' section. It should also be on your gas meter. If you don't have a MIRN, this means your gas supply is through bottled LPG rather than being connected to the main gas network.
Each water meter has a unique serial number located on its front. It will usually be located on the nature strip outside your property. It will be set in the ground in a box.
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How to identify your meter
Each electricity meter has a unique meter number and a National Meter Identifier (NMI), which is used by the meter service provider to identify the meter. For reticulated natural gas, it's called a Meter Installation Registration Number (MIRN). The NMI or MIRN is attached to your address and not your meter. It is used by your energy provider to identify which meter is yours.
Your electricity meter should be located at the front or back of your property. At some older properties, it could be inside the house. Your water meter will usually be located on the nature strip outside your property. It will be set in the ground in a box. If you live in an apartment, unit, or townhouse complex, it’s likely that all of the meters are located in one central location.
The NMI is often located on the first page of your electricity bill near your customer details. Generally, NMIs are written as numbers, but sometimes they can be a combination of numbers and letters. NMIs always consist of 10 or 11 characters. If your NMI is numbers only, check your 'zeros' and 'ones' to ensure that you have not mistakenly entered 'O' (letter O) instead of a zero (0), or an 'I' (letter I) instead of a one (1).
If you have a smart meter, you can access and view your usage information via your account, making it much easier for you to monitor and manage your electricity use. A traditional meter can't provide this.
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How to read your meter
There are several different types of meters used to measure how much gas, electricity, or water you use. Here is a guide on how to read them.
Electricity Meters
Electricity meters have a unique meter number and a National Meter Identifier (NMI), which is used by the meter service provider to identify the meter. You can find your NMI on your electricity bill.
If you have a smart meter, your electricity usage is sent to your electricity provider remotely, so there is no need for a manual reading.
If you have a clock dial meter, there will be several small clock faces. Record the numbers from each clock, from left to right. If a pointer is between two numbers, record the lower number. When the pointer is between 0 and 9, record 9.
If your meter has a 'Display' button, press it multiple times to reveal different readings on the screen. Record all the readings.
Gas Meters
Gas meters have a unique meter number and a Meter Installation Reference Number (MIRN) or a unique Delivery Point Identifier (DPI). You can find your MIRN or DPI on your gas bill.
If your meter is an imperial gas meter, it measures usage in 'cubic feet', which will appear on the meter's clock face and will need to be converted to cubic meters. Record the reading from each clock, left to right.
Water Meters
Water meters have a unique serial number located on their front. They have a combination of black and red numbers and/or dials. Record all the black numbers and only the first three red numbers or dials. Read the numbers from left to right.
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Hazards to watch out for
Electricity meters can deteriorate over time, so it is important to watch out for hazards such as exposed wires, burnt parts, or melted parts. If you see anything hazardous, do not touch it or attempt to fix it yourself. Instead, contact your electricity provider or retailer.
If your meter is located outside, check for spiders or other insects before attempting to read it. Ensure there are no overgrown shrubs or plants obstructing access to the meter.
Make sure there is clear access to your meter on the day of your connection. Keep pets in a safe and secure place when the company responsible for reading your meter visits.
If you are unsure where your meter is located, check with your electricity retailer for assistance. They can help you identify the correct location and provide guidance on accessing your meter safely.
It is important to be aware of potential hazards associated with electricity meters and their locations. Safety should always be the top priority when accessing and reading your meter.
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What to do if your meter can't be accessed
If your meter can't be accessed, there are a few things you can do to resolve the issue. Firstly, identify the reason why the meter is inaccessible. This could be due to a locked gate, overgrown shrubs, or a safety hazard in the vicinity. Once you've identified the issue, you can take appropriate action.
If the meter is located behind a locked gate, you can consider installing a Western Australian Services (WAS) lock. A WAS lock allows you to maintain the security of your property while providing access to utility companies. These locks can be operated with a unique key or a master key held by utility companies. Alternatively, you could contact your utility company to request a remote access device, which allows them to get your water usage reading remotely using a handheld Bluetooth device from outside the property boundary.
If overgrown shrubs or other obstructions are blocking access to the meter, it is your responsibility to clear them. Under the Water Services Regulations 2013, it is your legal duty to ensure your water meter is easily accessible for readings, repairs, and replacements. If you do not clear the obstruction, you may receive a compliance notice. If the obstruction remains after the compliance notice, the utility company may remove it or relocate your meter at your expense.
In some cases, you may be able to submit your own meter reading to the utility company. This will require you to locate your meter and take the reading yourself. You can then contact the provider and provide them with the reading, after which they will send you a revised bill based on the information you supplied.
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Frequently asked questions
Your meter number will be on your bill. For electricity, this is the National Metering Identifier (NMI). For gas, it is the Meter Installation Reference Number (MIRN). For water, the meter number is the unique serial number located on the front of the meter.
Your electricity meter should be located at the front or back of your property. At older properties, it might be inside the house.
Your gas meter will usually be located at the front or back of your property. If you live in an apartment, townhouse or unit, it is likely that all the meters are located in one central location.
Your water meter will usually be located on the nature strip outside your property. It will be in a box in the ground.
