Lyla Lindsey
Flybuys is one of Australia's largest loyalty programs, offering a range of benefits and rewards to its members. The program is affiliated with Coles and Virgin Australia, as well as many other partners. Members can earn points by spending at participating retailers, with 1 point earned per dollar spent at Coles, Kmart, Target, First Choice Liquor, Liquorland, Officeworks, Bunnings, and Flybuys Travel. These points can then be redeemed for various rewards, such as transferring them to Velocity Points, receiving discounts at Coles, or purchasing retail items from the Flybuys store. However, some members have reported issues with accessing their accounts, particularly when they have lost their cards or forgotten their membership numbers. In such cases, members may need to contact customer support or the original card supplier to recover their account information.
| Characteristics | Values |
|---|---|
| Flybuys | One of Australia's largest loyalty programs |
| Affiliated with | Coles and Virgin Australia |
| Other partners | Kmart, Target, First Choice Liquor, Liquorland, Officeworks, Bunnings, Flybuys Travel, Swaggle, Shell Coles Express, Reddy Express |
| Benefits | Earn and redeem points for rewards |
| Rewards | Transfer points to Velocity Points, discounts at Coles, or retail items from the Flybuys store |
| Earn rate | 1 point per dollar spent at Coles, Kmart, Target, First Choice Liquor, Liquorland, Officeworks, Bunnings and Flybuys Travel; 2 points per dollar at Swaggle; 1 point per $2 spent at Shell Coles Express or Reddy Express |
| Bonus offers | Often found in the Flybuys app |
| Account access | Requires member number and password |
| Lost card | Request a replacement from account settings or contact the original supplier |
| Forgotten member number | Contact customer support |
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What You'll Learn
Contact Flybuys customer support
If you need to contact Flybuys customer support, there are a few options available to you. The company does not have a dedicated email address for customer support. However, if you have a privacy inquiry or another legal request, you can send an email to [email protected], and a corporate legal professional will assist you.
Phone
The best phone number to call Flybuys on is 6113 1116. According to PissedConsumer.com, 47% of customers managed to speak with a real person, and the average hold time is less than 1 minute. The longest wait times tend to be on Mondays, while the shortest are on Saturdays. When you call, be prepared to provide personal information to identify yourself as a customer, such as your first and last name, address, zip code, or email.
Live Chat and Online Inquiry
Flybuys also offers a live chat service and an online inquiry form, which can be accessed via the "Help Centre" page on their website. Live chat agents are available on weekdays from 9 am to 7 pm AEST. If you submit an inquiry via the online form, allow 2-3 business days for a response.
Postal Address
If you need to contact Flybuys via regular mail, you can send letters to the following address:
Loyalty Pacific Pty Ltd.
PO Box 12125, A'Beckett Street, Melbourne, VIC 8006
Australia
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Request a replacement card
If you have lost your Flybuys card, you can request a replacement card by following these steps:
- Access your Flybuys account settings.
- Select "Request a Card".
- Confirm your postal address.
- Submit your request.
Your replacement card should arrive within 15 business days. While waiting for your new card, you can continue collecting points by adding a digital version of the Flybuys card to your phone wallet through the Flybuys app. With the digital card, you can redeem points for gift cards at retailers such as Coles, Kmart, and Target.
If you cannot access your Flybuys account because you do not remember your membership number, you may need to contact Flybuys Customer Support. They can assist you in recovering your account. You can submit a ticket through their website or call their customer support line during business hours.
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Recover your account
If you've lost your Flybuys card and can't remember your membership number, you can request a replacement card from your account settings. If you can't log in because you don't have your member number, you'll need to contact Flybuys customer support. They can help you recover your account.
To contact Flybuys customer support, you can submit a ticket at https://www.flybuys.co.nz/tips-and-tricks/contact-us, or call 0800 FLYBUYS (0800 ###-###-####) Monday through Friday, 8am to 6pm (excluding public holidays).
If you've forgotten your password, you can reset it by entering your Flybuys card number and email address on the Flybuys website. You'll then be sent password reset instructions.
In some cases, Flybuys may be able to perform a hard reset of your password. You can call them on 131116 on Monday mornings at 9 am to discuss this option.
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Reset your password
If you've forgotten your Flybuys account password, there are a few ways to reset it and regain access to your account.
First, you can try to reset your password through the Flybuys app or website. Head to the app or website and select 'Sign in'. Then, select 'Forgot password'. You will be prompted to enter your email address. Once you've done this, Flybuys will send a password reset link to the email address associated with your account. Follow the prompts in the email to reset your password.
If you don't receive the password reset link, you can call the Flybuys Service Centre on 13 11 16 between 9 am and 7 pm AEST Monday to Friday. An agent will be able to assist you in resetting your password.
Some users have reported that they have had to ask a Flybuys representative to do a hard reset of their password. If you are unable to reset your password using the methods above, you may want to try this option.
It's important to keep your Flybuys account secure, so make sure you choose a strong and unique password when you reset it.
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Register a temporary card
If you have a temporary card, you can register it to find your Flybuys membership number. To do this, you will need to request a replacement card from your Account Settings. Once you have your new card, you can use the membership number on it to log in to your account.
If you cannot remember your membership number and are unable to log in, you will need to contact Flybuys customer support. They will be able to recover your account for you. You can contact Flybuys customer support by submitting a ticket at https://www.flybuys.co.nz/tips-and-tricks/contact-us or by calling 0800 FLYBUYS (0800(###) ###-####/a>). Their phone lines are open Monday to Friday, 8 am-6 pm, excluding public holidays.
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Frequently asked questions
You can contact Flybuys customer support to recover your account. You can submit a ticket on their website or call them at 0800 FLYBUYS (0800(###) ###-####/a>), Monday to Friday, 8 am to 6 pm (excluding public holidays).
You can contact Flybuys customer support to help you recover your account. They may be able to perform a hard reset of your password.
You can activate your temporary Flybuys card on the Flybuys registration page. You will need to fill in your personal details, including your home address and contact number, set a password, and read through the terms and conditions.
