Leslie Massey
Australia Post offers a variety of services to its customers, including receiving and sending options, ID and document services, and money transfer services. To access these services, one may need to provide their Australia Post customer number. This number is often required for identification purposes when contacting Australia Post's support services. The customer number is also necessary for the redirection service, where parcels can be redirected to a new address or left in a safe place. This service is available for MyPost account holders and can be set up using one's login email, name, mobile number, or Australia Post customer number.
| Characteristics | Values |
|---|---|
| Customer Service Phone Number | +6 138 847 9045 |
| Alternative Phone Number | +6 113 7678 |
| Business Credit Accounts Phone Number | +6 113 1118 |
| Customer Identification Information | Order ID, Tracking Number, Address, Zip Code, First and Last Name |
| Customer Service Availability | Monday to Friday, 8 am to 6 pm |
| Live Chat Availability | Monday to Friday, 8 am to 6 pm |
| Corporate Office Hours | Monday to Friday, 9 am to 5 pm; Saturday, 9 am to 12 pm |
| MyPost Account Benefits | Track parcels, redirect deliveries, access other Australia Post services |
| MyPost Concession Account Eligibility | Spending $50+ on parcel sending over 4 weeks |
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Customer service phone number
Australia Post offers a variety of ways to get in touch with their customer support team. The Australia Post customer service phone number is +6 138 847 9045. You can also call +6 113 7678 to get assistance. If you have questions about business credit accounts, call +6 113 1118.
The Australia Post support phone line is available Monday through Friday from 8 am to 6 pm. The live chat agents are also available during these hours. The corporate offices are usually open Monday through Friday from 9 am to 5 pm and from 9 am to 12 pm on Saturday. The company is not available during national public holidays.
To get in touch with the support team, you can also use the live chat option. To start the Australia Post live chat, press the “Help and support” button at the top of the page, and then select the “Chat” option. You can also submit an inquiry via an online form.
If you have a MyPost account, you can easily track your parcels, redirect your deliveries, and choose a safe place for your parcels. You can also request status updates via email.
If you have a complaint or feedback about Australia Post's products or services, you can get in touch with one of their contact options, including online forms and post offices. You can also reach out to them via Facebook, LinkedIn, and Instagram for non-urgent questions.
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Online forms
Australia Post offers a variety of online forms for different purposes. These forms can be used to submit inquiries, make claims, request assistance, or provide feedback.
The Australia Post website allows clients to submit inquiries or questions via an online form. This is a convenient option for those who prefer not to call or use the live chat feature. The online form can be used to ask about receiving and sending options, ID and document services, money transfer services, and more.
If you are a StarTrack customer, you can make a Transit Warranty claim by completing an online claim form. This form can be filled out on the StarTrack website, and a customer service representative will contact you to provide further assistance.
In addition, Australia Post provides a Missed Delivery tool, which is an online form used to request redelivery or redirection of parcels. This form requires your consignment number, and it is important to note that not all items can be redirected or redelivered.
For complaints or feedback, Australia Post accepts submissions through a dedicated complaint form on their website. This form allows you to provide details such as tracking numbers, account information, or authorised representatives. Australia Post is committed to protecting your personal information and will handle it in accordance with their Privacy Policy and relevant privacy laws.
Lastly, to apply for a MyPost account, you will need to provide your login email and name, mobile number, or MyPost account customer number (APCN). This account offers benefits such as tracking parcels, redirecting deliveries, and accessing other Australia Post services.
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Live chat
Australia Post offers a live chat service on its website. To access the live chat, press the “Help and Support” button at the top of the page, then scroll down and select the "Chat" option. The live chat agents are available Monday through Friday from 8 am to 6 pm.
If you are an AusPost App user, you can also access the MyPost Business chatbot, which is available 24/7. The chatbot can help with a wide range of enquiries, including parcel tracking information, technical issues, and other online help services. To access the chatbot, log in to your MyPost Business account, click on "Help and Support", and select the live chat option.
In addition to the website live chat, Australia Post also provides customer service on Twitter. While this may not always entail live dialogue with a customer service representative, it can yield rapid response times.
For more complex issues, you may need to call Australia Post's customer support phone line. The least busy day to call is Wednesday, and the busiest day is Friday.
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Tracking tools
There are several ways to track your Australia Post parcels. One way is to use the MyPost service, a free personal account from Australia Post that allows you to track your parcels, redirect your deliveries, choose a safe place for your deliveries, and more. You can sign up for a MyPost account on the Australia Post website. When signing up, it is important to provide the same details that you use when shopping online so that your parcels will automatically show up in your MyPost account for you to track or manage. You can also use your MyPost login information to set up other Australia Post products and services, including a MyPost Business account, the Online Shop, and a MyPost Concession card (if you are eligible).
If you are an Australia Post business customer and purchased Transit Cover, you can make a claim via the Business Support Portal or by contacting 13 76 78. If you are a StarTrack customer and have Transit Warranty, you can make a claim by completing the claim form online or by downloading and completing the Transit Warranty Claim form. You can also view Proof of Delivery online via the my StarTrack web portal.
If you are expecting a delivery from StarTrack, you can use the Transit Time tool to get an ETA of when your parcel will be delivered. If your item has already been dispatched, you can use the Track & Trace tool to get real-time updates on its location. If your item has been returned to the StarTrack depot, you can use the Missed Delivery tool to complete an online form, which will allow you to collect your item from the depot.
If you cannot find your parcel using the Track & Trace tool, you can call Australia Post on 13 23 45 and provide your tracking (consignment) number and a detailed description of your item. You can also contact Australia Post via live chat or by submitting an online form.
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MyPost account
MyPost is a free personal account offered by Australia Post that allows users to track their parcels, redirect their deliveries, choose a safe place for their parcels, and more. When signing up for a MyPost account, it is important to provide the same details that you use when shopping online. This allows Australia Post to automatically show parcels in your MyPost account for you to track or manage.
With a MyPost account, you can also set up other Australia Post products and services, including a MyPost Business account, the Online Shop, and a MyPost Concession card (if you're eligible). The MyPost Business account offers smart sending tools, no eligibility criteria, and free sign-up, allowing you to save up to 40% on domestic postage and up to 35% on international postage if you spend $50 or more on parcel sending over 4 weeks.
If you are eligible for a MyPost Concession account, you will need to provide your login email and name, your mobile number, or your MyPost account customer number (APCN) to connect your account and card to your MyPost account. This will grant you access to a number of benefits.
If you have a MyPost account and need to contact Australia Post's customer support, you can do so by calling their support line at +6 138 847 9045, or +6 113 7678. You can also reach out to them via live chat or by submitting an inquiry through their online form.
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Frequently asked questions
You can contact Australia Post by calling their customer service phone number: +6 138 847 9045. Alternatively, you can call +6 113 7678 or +6 113 1118 for business credit account queries.
To identify you as a customer, Australia Post may ask for the following information: order ID or tracking number, address or zip code, or first and last name.
Australia Post's support phone line is available Monday through Friday from 8 am to 6 pm. Live chat agents are also available during these hours. Corporate offices are usually open Monday through Friday from 9 am to 5 pm and from 9 am to 12 pm on Saturdays.
You can submit an inquiry via an online form on the Australia Post website, or connect with the support team via live chat. For non-urgent queries, you can also reach out via Facebook, LinkedIn, or Instagram.
