Lexi Webster
Austrian Airlines has partnered with DO & CO to offer an elevated dining experience to its Business Class passengers. The DO & CO Flying Chef was developed in 1996 and has since become a benchmark in the airline industry. The concept offers long-distance flight passengers menus of impeccable quality, with a focus on Viennese cuisine and international delicacies. The Flying Chef is responsible for the perfect product presentation and the culinary assistance of the flight attendants. The training for this role takes several months and includes practical and theoretical training in airline catering and international event catering. The culinary experience is further enhanced by the Austrian Melangerie, which offers a wide selection of Austrian foods, snacks, and drinks on short and medium-haul routes in Economy Class.
| Characteristics | Values |
|---|---|
| Number of Sites | 32 |
| Number of Partner Airlines | Over 60 |
| Partners | Air Canada, Air China, Air France, Air India, Air Italy, Air Malta, Asiana Airlines, Austrian Airlines, British Airways, Cathay Pacific, China Airlines, China Southern, Egypt Air, Emirates, Etihad Airways, Ethiopian Airlines, Eurowings, EVA Air, Gulf Air, Hainan Airlines, Iberia, JetBlue, KLM Royal Dutch Airlines, Korean Air, Kuwait Airways, LOT Polish Airlines, Lufthansa, Middle East Airlines, Oman Air, Pegasus Airlines, Qatar Airways, Royal Jordanian, SAS Scandinavian Airlines, Saudia, Singapore Airlines, South African Airways, SWISS, TAP Air Portugal, Thai Airways, Turkish Airlines, Ukraine International Airlines, Windrose |
| Services | Menu planning and design, board menus, cabin crew procedures and cabin crew training, lounge concepts |
| DO & CO Flying Chef | A DO & CO chef who is part of the airline crew and is responsible for the perfect product presentation in the Business Class on board and the culinary assistance of the flight attendants |
| DO & CO Flying Chef Training | Several months, including practical and theoretical training in the areas of airline catering and international event catering |
| DO & CO Flying Chef Training Locations | Vienna, Atlanta, Bangkok, Bogota, Boston, Cape Town, Caracas, Chicago, Delhi, Gatwick, Guangzhou, Hong Kong, Hanoi, Havana, Houston, Jakarta, Johannesburg, Kuala Lumpur, Los Angeles, Manila, Mauritius, Miami, Montréal, Mumbai, Narita, New York City, Panama, Phuket, Riyadh, Rome, Peking, Saigon, San Francisco, Sao Paulo, Seoul, Singapore, Shanghai, Taipee, Washington D.C. |
What You'll Learn
DO & CO's Flying Chef
A Flying Chef is a DO & CO chef who is part of the airline crew. They are responsible for the perfect product presentation and the culinary assistance of the flight attendants in Business Class on board long-distance flights. They prepare meals in the galley and provide advice to guests on the selection of dishes.
History
The idea of the DO & CO Flying Chef was developed in 1996 and was first implemented with Lauda-Air. The goal was to offer long-distance flight passengers menus of perfect DO & CO quality and an incomparable on-board experience – a restaurant at above 10,000 meters (32,000 ft).
Training
Training to be a Flying Chef takes several months and includes practical and theoretical training in the areas of airline catering and international event catering. This includes the classical workflow in the kitchen (delivery, processing, service) up to the planning and implementation of an event, followed by an airline-specific training programme by DO & CO and the airline customers. In a specifically equipped training centre or airplane mock-up, the precise workflow on board is learned, i.e. the perfect preparation of menus with several courses and à la carte cooking in a small space.
Current Destinations
The Flying Chef service is available on Austrian Airlines' long-haul flights to the following destinations: Atlanta, Bangkok, Bogota, Boston, Cape Town, Caracas, Chicago, Delhi, Gatwick, Guangzhou, Hong Kong, Hanoi, Havana, Houston, Jakarta, Johannesburg, Kuala Lumpur, Los Angeles, Manila, Mauritius, Miami, Montréal, Mumbai, Narita, New York City, Panama, Phuket, Riyadh, Rome, Peking, Saigon, San Francisco, Sao Paulo, Seoul, Singapore, Shanghai, Taipee, and Washington D.C.
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Austrian Airlines' Economy Class
On short, medium, and long-haul flights, passengers are served meals and drinks, including hot and cold options, as well as snacks. On long-haul flights, passengers can choose between two free menus, and a small refreshment is served before landing. The menu options vary and may include dishes such as chicken, pasta, wiener schnitzel, cucumber salad, bread rolls, and desserts.
In terms of in-flight entertainment, Austrian Airlines' Economy Class provides a diverse programme. On long-haul flights, passengers can enjoy over 400 hours of films and TV shows, as well as music, podcasts, and eJournals. The MyAustrian entertainment system offers a wide selection of Hollywood, European, and Asian movies, TV shows, video games, and music. Each seat is equipped with a personal in-flight entertainment system and a USB port. Additionally, passengers have access to a large selection of newspapers and magazines, which they can store on their electronic devices for in-flight reading.
Regarding baggage, Economy Class passengers are allowed carry-on baggage with a maximum weight of 8 kg per piece and a free baggage allowance of up to 23 kg per piece. Passengers can also reserve their preferred seat at the time of booking or up to a year in advance, depending on availability.
Overall, Austrian Airlines' Economy Class offers a combination of comfort, hospitality, and entertainment to make your journey pleasant and relaxing. The attentive service, meal options, and diverse entertainment programme contribute to a positive flying experience.
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Austrian Airlines' Business Class
Austrian Airlines offers a range of benefits for those travelling in Business Class. The airline promises a
Short and Medium-Haul Flights
On shorter flights, Austrian Airlines offers hand-baked pastries, with special packaging that lets you decide when and where you want to eat. On flights of 50 to 80 minutes, you can enjoy fresh muesli, hand-sliced ham with fresh horseradish, or an inspiring poke bowl with smoked salmon. On flights 80 minutes or longer, the menu features Austrian delicacies and international dishes, all made with fresh, high-quality, regional ingredients.
Long-Haul Flights
Austrian Airlines' long-haul catering concept, "Tastefully Austrian", offers a bar snack with the welcome drink, soup with the starter, a choice of two international main courses and one Austrian signature dish, and an expanded coffee service. After dessert, a separate cheese trolley with digestive options is presented.
Other Benefits
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DO & CO's airline catering
DO & CO is a catering company that provides services for over 60 partner airlines worldwide, including Austrian Airlines. The company's "Flying Chef" service, developed in 1996, offers long-distance flight passengers high-quality menus and an incomparable onboard experience. The Flying Chef is responsible for the perfect product presentation and the culinary assistance of the flight attendants in the Business Class cabin. The training for this position takes several months and includes practical and theoretical training in airline catering and international event catering.
DO & CO delivers a diverse product portfolio to every market and price situation, with an in-house design team that creates custom design solutions for crockery, equipment, and packaging. The company's innovative service concept, uncompromising quality standards, and unique onboard product range have made it a benchmark in the airline industry.
In partnership with Austrian Airlines, DO & CO offers the "Tastefully Austrian" menu on long-haul flights, featuring Austrian cuisine and international delicacies. The menu includes a bar snack with the welcome drink, soup with the starter, a choice of two international main courses and one Austrian signature dish, an expanded coffee service, and a separate cheese trolley with digestive options.
DO & CO's catering services extend beyond Austrian Airlines, with clients such as British Airways, Lufthansa, and Qatar Airways. The company has 32 sites worldwide and provides a comprehensive and premium range of inflight solutions to meet the needs and expectations of its partner airlines.
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Austrian Airlines' Tastefully Austrian menu
Austrian Airlines offers a unique culinary experience with its "Tastefully Austrian" menu, a result of its partnership with DO & CO, Demel, and Henry – the art of living, Austria's top catering brands. The menu showcases the best of Austrian cuisine, combining sophistication and heartiness, and is available across different travel classes, including Business Class, Premium Economy Class, and Economy Class.
In Business Class, the "Tastefully Austrian" menu features a variety of options, including cold menus with fresh muesli, hand-sliced ham with fresh horseradish, and inspiring poke bowls with smoked salmon. The culinary journey is completed with Austrian desserts like Sachertorte, panna cotta, or apple strudel. On longer flights of 80 minutes or more, passengers can indulge in hot, freshly prepared Austrian dishes and international delicacies. The "Flying Chef" from DO & CO elevates the dining experience, curating culinary delights with a modern twist using the best regional and seasonal ingredients.
The "Austrian Melangerie" service in Economy Class on short and medium-haul flights offers a wide selection of Austrian foods, snacks, and drinks. Passengers can choose from classic dishes like Wiener schnitzel or opt for international favourites. The "PreOrder" service in Economy Class allows passengers to select their meal before departure, ensuring they receive their chosen dish while also reducing food waste.
Austrian Airlines also offers special menus tailored to personal and health requirements, ensuring that all passengers can enjoy a delightful dining experience during their flight. The airline's commitment to culinary excellence and its collaboration with renowned catering partners like DO & CO have set a benchmark in the airline industry, providing passengers with a memorable taste of Austria in the skies.
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Frequently asked questions
DO & CO's restaurant know-how has been lifted to the skies, offering an innovative service concept, high-quality standards, and an extensive onboard product range. In Economy Class on short and medium-haul flights, Austrian Airlines offers a buy-on-board service called Austrian Melangerie, where you can choose from a variety of fresh meals, snacks, and refreshing beverages.
Austrian Airlines offers Economy, Premium Economy, and Business Class. Each class differs in terms of conditions, services, and prices. For example, in Premium Economy, you get a more comfortable seat, a welcome drink, a three or four-course menu, and can check in two bags.
You can book flights directly on the Austrian Airlines website or through partner websites. When searching for flights, first select "Multiple routes/open-jaw flights" and then add your desired connections. Remember to provide the necessary contact information, including the name and telephone number or email address of an emergency contact.
