Lexi Webster
A Customer Reference Number (CRN) is a 9-digit number followed by a letter that is used to identify an individual's Centrelink record in Australia. It is required to claim any payments or concessions and can be obtained by proving one's identity to Centrelink. CRNs can be found on various documents, such as concession cards, letters from Centrelink, driver's licenses, and vehicle registration notices. The number helps individuals access Australian Government social security payments and services.
| Characteristics | Values |
|---|---|
| Full Form | Centrelink Customer Reference Number (CRN) |
| Description | It is a 9-digit number followed by a letter that identifies your Centrelink record |
| Usage | To claim payments or services from Centrelink |
| How to obtain | By proving your identity with Centrelink |
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What You'll Learn
Proving your identity to get a CRN
To get a CRN, you must first prove your identity with Centrelink. This can be done online, over the phone, or in person at a service centre.
To prove your identity online, you will need a myGov account. Once you have signed in, select 'View and link services', then 'Link' on the Centrelink tile. From there, select ''No' for 'Do you have or know your Centrelink Customer Reference Number' and then 'Get started' in either Digital ID or Centrelink identity verification. You will need a Medicare card and two other acceptable identity documents. An ImmiCard issued by the Department of Home Affairs is also accepted.
If you are unable to prove your identity online, you can call Centrelink to verify your identity over the phone. If you are claiming certain benefits, your partner will also need to prove their identity. In some cases, you may be required to visit a service centre in person to prove your identity.
If you are having difficulties obtaining the necessary documents to prove your identity, you can contact Centrelink for assistance.
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CRN structure
A Centrelink Customer Reference Number (CRN) is a unique identifier that helps the Australian government identify your Centrelink record. It is made up of 9 numbers and ends with a letter. For example, a CRN could look like this: 123 456 789A.
Your CRN will stay the same for all Centrelink payments and services, and it won't be deleted even if you stop receiving payments. This means that if you received a payment from Centrelink as a child, you will already have a CRN. You can find your CRN on letters sent to you from Centrelink, on your concession card, or in your Centrelink online account.
If you can't find your CRN or don't know if you have one, you'll need to prove your identity to Centrelink. This can be done online through a myGov account, where you can follow the steps to verify your identity and receive your CRN. If you are unable to get a CRN online, you can call Centrelink to prove your identity over the phone.
Once you have your CRN, you can start your claim for Centrelink payments using your Centrelink online account through myGov. Before submitting a claim, you may need to meet additional identity requirements, such as providing acceptable photo identification documents to a service centre or uploading them to your online account or the Express Plus Centrelink mobile app.
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CRN's use in Centrelink
A Centrelink Customer Reference Number (CRN) is a unique code that helps identify your Centrelink record. It is made up of 9 numbers and ends with a letter, for example, 123 456 789A. You will be given a CRN when you prove your identity with Centrelink. This can be done online, over the phone, or in person at a service centre.
To prove your identity online, you will need to enter details from your identity documents, including a Medicare card and two other acceptable identity documents. You can also use your Digital ID to prove your identity. If you are unable to prove your identity online, you can call Centrelink or visit a service centre.
Once you have proven your identity, you will be given a CRN, which will stay the same for all Centrelink payments and services. You can find your CRN on letters from Centrelink, on your concession card, or in your Centrelink online account. If you cannot find your CRN, you will need to prove your identity again, and Centrelink will check their records.
It is important to note that you only need a CRN if you want to claim Centrelink payments or services. If you have never claimed Centrelink payments or services before, you will not have a CRN.
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CRN's use in transport and motoring
In Australia, a CRN, or Customer Reference Number, is provided as identification by the Department of Transport and Main Roads. This number is usually the same as your driver's licence, learner's licence, or 18+ card number. For companies, the CRN can be found on the registration certificate, and for international driver's licence holders, the Department of Transport and Main Roads should be contacted for guidance.
CRNs are used in transport and motoring in Queensland, Australia, for vehicle registration. For standard vehicle registration, the CRN can be found in the top right corner of the notice, below the vehicle make and model. For seasonal vehicle registration renewals, the CRN is in the top right area of the Vehicle Registration Renewal Notice. For common due date registrations, the CRN is listed next to the address details.
When registering a vehicle in Queensland, it is mandatory to present the vehicle for inspection. Light motor vehicles and motorcycles with a gross vehicle mass (GVM) of 4.5t or less may require a pre-registration inspection to confirm the vehicle's identity. Heavy motor vehicles with a GVM over 4.5t must undergo a pre-registration inspection to ensure compliance with Australian Design Rules. These inspections are conducted by accredited persons under the Heavy Vehicle Registration Assessment Scheme.
Additionally, the CRN term is used in New South Wales, Australia, in the context of the Country Regional Network (CRN). The CRN is a rail network owned by Transport for NSW and operated by United Group Regional Linx under a 10-year contract that began in January 2022. It connects regional NSW to interstate and metropolitan rail systems, facilitating the transport of passengers and freight, including coal, grain, cotton, minerals, and containerised freight.
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Linking CRN to myGov
A CRN, or Customer Reference Number, is necessary for claiming a payment or concession from Centrelink. To link Centrelink to your myGov account, you must first have a myGov account.
If you already have a myGov account, sign in and select "View and link services". Then, select "Link" on the Centrelink tile. If you have a CRN, select "Yes" when asked if you have or know your CRN. If you do not have a CRN, select "No" and follow the prompts to create a Digital ID or use your existing Digital ID to share your details with Centrelink.
If you have a CRN but do not have a linking code, select "No" when asked if you have a linking code, then select "Next". You will then be asked to enter your personal details, such as your home address. After entering your details, select "Next" again. You will then be asked to answer some questions specific to you, based on information you have given to Centrelink in the past. Answer the questions, and select "Next" to move to the next one. If you do not know the answer to a question, select "I do not know the answer" so that you can be asked a different question.
Once you have entered the correct details, your Centrelink service will be linked to your myGov account.
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Frequently asked questions
CRN stands for Customer Reference Number. It is a 9-digit number that ends with a letter. It is given to you by Centrelink to identify your Centrelink record.
You can get a CRN by proving your identity with Centrelink. You can do this online, over the phone, or in person at a service centre.
To prove your identity online, you will need a Medicare card and two other acceptable identity documents.
