
Car repossession is a traumatic experience with lasting consequences, and it's important to understand your rights and options. In Australia, if you take out a loan to buy a car, you usually agree that if you cannot pay back that loan, the lender can take possession of the car. The lender may then sell the car to recoup the money owed to them. This is referred to as a secured car loan, as the vehicle is used as security or collateral against the loan. Repossession can be avoided if you act quickly and contact your credit provider to postpone legal action or set up a repayment plan. If your car is repossessed, you may receive a negative listing on your credit file, impacting your ability to successfully apply for credit in the future.
| Characteristics | Values |
|---|---|
| When can a car be repossessed? | When the owner falls behind on loan repayments. |
| What is required for repossession? | A court order or the owner's written consent. |
| Where can a car be repossessed from? | A car can be repossessed from the street or anywhere outside the owner's property. |
| What happens after repossession? | The lender sells the car to recoup the money owed. |
| What if the car sells for less than the loan value? | The owner is required to pay the remaining loan amount. |
| What happens if the lender fails to send a notice? | The owner may be able to get the car back and find a seller for at least the estimated value. |
| How does repossession affect the owner's credit score? | A negative listing on the credit file for up to seven years, impacting future credit applications. |
| How to prevent repossession? | Act quickly, contact the lender, seek financial counselling, and explore hardship assistance options. |
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What You'll Learn

Legal rights and options
If your car is at risk of being repossessed, you have certain legal rights and options. Firstly, it's important to act quickly. Contact your creditor as soon as you are aware that you cannot pay, and try to set up a reduced payment amount or a repayment plan. You can also ask your credit provider to postpone legal action. If you receive a default notice, do not ignore it. You will then have 30 days to respond, after which the creditor can take steps to repossess your car, which may require a court order.
If your car is parked on your property, including your garage or yard, it cannot be repossessed without your written consent or a court order. However, if it is parked on the street or at your workplace, it can be towed away and repossessed without your consent. If your car is going to be repossessed, take photos of it to show its condition before it was repossessed. Ask the creditor where the vehicle will be stored and when it is likely to be sold.
If your car is repossessed, the creditor must send you a notice within 14 days. For 21 days after sending that notice, the creditor cannot sell your car. During those 21 days, you may find a buyer who is willing to buy the car for at least the estimated value. If the lender sells the repossessed car for less than the loan value, you will still be required to pay out the remaining loan. You can seek an affordable payment plan or see a financial counsellor for advice.
If you believe your car has been wrongfully repossessed, you can complain to the Australian Financial Complaints Authority (AFCA). Once you opt to have the AFCA hear your complaint, the repossession is paused until the matter is determined. You may be able to use this time to show that you can repay the outstanding amount or resolve the issue.
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Getting your car back
If your car has been repossessed, you may be able to get it back. Here are some steps you can take:
Contact your creditor
As soon as you know you cannot pay, contact your creditor. Try to set up a reduced payment amount or a repayment plan that you can afford. If your car has already been repossessed, you can still contact the creditor to find out if there is anything you can do to stop the sale of your car, such as setting up payments or offering a full and final payment. In some circumstances, a reduced lump sum may be accepted.
Seek legal advice
Get legal advice to better understand your rights and options. A financial counsellor can explain the process and timing of court proceedings. You can also contact the Australian Financial Complaints Authority (AFCA) to make a complaint and get free, independent dispute resolution.
Act quickly
The faster you act, the more chance you will have of getting your car back. Within 14 days of it being repossessed, the credit provider must send you a notice. For 21 days after sending that notice, the credit provider cannot sell your car. You have a chance to get it back if you pay during those 21 days.
Document the condition of your vehicle
Take photos to document the condition of your vehicle before and after it is repossessed. These photos may be useful if there are any disputes about the condition of the vehicle. Ask where the vehicle will be stored and when it is likely to be sold.
Understand the consequences
If your car is repossessed and sold, you may still be responsible for paying any remaining debt on the loan. The creditor may charge a fee for repossessing and selling your car, and your car may sell for less than you owe. This can leave you with a negative listing on your credit file for five years, affecting your ability to apply for credit in the future.
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Selling your car
If you're facing car repossession in Australia, it's important to act quickly. Contact your credit provider to discuss your options, such as setting up a repayment plan or postponing legal action. You can also seek free financial counselling services for help. Remember that your car cannot be repossessed if it's parked on your property, and written consent or a court order is required for the credit provider to enter your property.
Now, if you're looking to sell your car in Australia, there are a few options available to you. You can opt for private sales, where you handle the entire process yourself, or you can use a vehicle buying service like Sell My Car, which is backed by Cox Automotive Australia. Here are some key steps and considerations for selling your car:
- Valuation and Research: It's important to have a professional valuation done on your vehicle to determine its worth. This can help you set a competitive and informed asking price. Websites like Sell My Car offer free online valuation estimates, providing a quick starting point. Researching similar cars in the market can also give you an idea of pricing and demand.
- Documentation and Preparation: Ensure you have all the necessary documentation for your vehicle, including ownership and maintenance records. It's also essential to prepare your car for sale by making any necessary repairs or improvements to enhance its appeal. Clean your car inside and out, and consider minor cosmetic fixes to increase its value.
- Advertising: Creating an attractive and honest advertisement is crucial. Websites like carsales.com.au offer different ad packages to help you reach potential buyers. Include clear and detailed photos of your car, highlighting its best features and providing an accurate representation of its condition. Be transparent about any issues or repairs needed, as this builds trust with buyers.
- Safety Certificates: Depending on your state or territory, you may need to provide a roadworthy certificate or safety certificate to the buyer. In Victoria, a roadworthy certificate is required for registered cars that will be driven on the road. In Queensland, a Safety Certificate is mandatory for sellers. While not mandatory in all states, disclosing the vehicle's roadworthiness status can facilitate a smoother sale.
- Negotiation and Inspection: When buyers inspect your car, they will often scrutinize it closely and may negotiate the price based on any flaws they find. Remain open-minded and relaxed during these interactions. Be prepared to answer questions and highlight the positive aspects of your car.
- Payment and Transfer: Decide on acceptable payment methods and ensure secure transactions. Be cautious of scams and only accept secure forms of payment. Transfer ownership and insurance only when you have received full payment, and complete all the necessary paperwork to finalise the sale.
- Post-Sale Considerations: After selling your car, update your records and inform your insurance company. Keep documentation of the sale, including the new owner's details, for future reference. It's also a good idea to inform the new owner of any specific maintenance requirements or unique characteristics of the vehicle to ensure a positive experience for both parties.
Remember, each state and territory in Australia may have slightly different requirements and regulations for selling a car, so it's important to familiarise yourself with the local laws.
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Remaining debt
If your car is repossessed in Australia, you may still owe money on the loan even after the lender has sold the vehicle. This is known as a 'shortfall' or 'deficiency'. The lender will sell the repossessed car at auction, often for a
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Credit score impact
Car repossession can have a significant impact on your credit score and your ability to access credit in the future.
When a car is repossessed, it is usually because the owner has defaulted on their loan. This default will be listed on the borrower's credit file, potentially impacting their credit score for up to seven years. A low credit score can affect your ability to access loans, mortgages, and other financial products in the future.
If the repossessed car is sold for less than the remaining loan value, the borrower will still be required to pay the difference, even though they no longer have the car. This can lead to further financial hardship and potentially more negative impacts on the credit score if the borrower cannot make the payments.
To minimise the impact on your credit score, it is essential to act quickly and communicate openly with your credit provider. You may be able to negotiate a repayment plan or hardship assistance to help you keep your car and manage your payments. Seeking financial counselling can also help you understand your rights and options to prevent or mitigate the impact of car repossession on your financial situation and credit score.
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Frequently asked questions
Car repossession occurs when a lender takes back a car used as collateral for a loan that the borrower cannot repay.
Act quickly. Contact your lender to discuss your options and try to negotiate a reduced payment amount or a repayment plan. You can also seek free financial counselling services for advice and mediation.
A lender typically needs a court order or your written consent to repossess a car from your property. However, they can repossess a car without consent if it is parked outside your property or at your workplace.
The lender will sell the car to recoup the loan costs. If the sale price is less than the remaining loan balance, you will still be responsible for paying the difference. A repossession will also likely impact your credit score and may result in a negative listing on your credit file for up to five years.















