Lyla Lindsey
GloBird Energy is an Australian-owned energy company based in Melbourne, Victoria. It was founded by John McCluskey, who wanted to create a company that prioritized customer care and offered low prices. GloBird Energy has no lock-in contracts, termination fees, or hidden credit card fees, and it provides customers with a range of cost-effective pricing options. The company has won multiple awards for its low energy rates and has a customer base of over 65,000 electricity customers across Victoria, New South Wales, Queensland, and South Australia. While being Australian-owned is a preference for many customers, it is not always clear which energy companies are locally owned, and this can impact purchasing decisions.
| Characteristics | Values |
|---|---|
| Location | Melbourne, Australia |
| Customer Base | 65,000 electricity customers |
| Service Area | Victoria, Queensland, South Australia, and New South Wales |
| Awards | MOZO award for low energy rates in Victoria |
| Products | Gas and electricity |
| Ownership | 100% Australian-owned |
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What You'll Learn
GloBird Energy is Australian-owned
GloBird Energy is a privately held, 100% Australian-owned company. It is based in Mitcham, Victoria, with call centres in Melbourne. The company was founded by John McCluskey, who wanted to deliver low prices and customer satisfaction, having grown frustrated with large companies that prioritised profits over customer care.
GloBird Energy has no lock-in contracts, termination fees, or hidden credit card fees. It offers some of the cheapest electricity rates in Australia and has won multiple awards for its low energy rates in Victoria, including from WeMoney, finder, and Canstar, and MOZO.
GloBird Energy is available in Victoria, Queensland, South Australia, and New South Wales, serving over 65,000 electricity customers in these states. The company is also a gas supplier.
As a retailer, GloBird Energy does not own any power generation assets and is not involved in fossil fuel extraction. It buys energy from the open market, where coal still dominates. However, the company promotes a more sustainable future for energy by offering accredited GreenPower products and is a founding member of sustainabilitytracker.
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GloBird Energy's customer service
GloBird Energy is a Melbourne-based, 100% Australian-owned company, with call centres in the same city. The company was founded by John McCluskey, who wanted to deliver low prices and customer satisfaction, with no lock-in contracts, termination fees, or sneaky credit card fees.
GloBird Energy has over 65,000 electricity customers throughout Victoria, New South Wales, Queensland, and South Australia, with a focus on providing competitive pricing alongside customer service. The company has won the MOZO award for low energy rates in Victoria multiple times.
In 2021-22, 246 customers (0.4% of the customer base) made complaints against GloBird Energy, according to the Australian Energy Regulator. 58% of customer service calls were answered within 30 seconds, with an average wait time of 156 seconds. 17.4% of calls to GloBird were abandoned in the same period.
GloBird Energy is committed to promoting a more sustainable future for energy, offering a range of accredited GreenPower products. The company was a finalist for the People's Choice Award in 2024.
While being Australian-owned is a preference for many customers, it does not guarantee better customer service, plans, or discounts. However, doing business with Australian-owned companies means there is a better chance that profits stay in the country and promote local jobs.
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GloBird Energy's green energy efforts
GloBird Energy is a Melbourne-based, Australian-owned company that provides energy to Victoria, Queensland, South Australia, and New South Wales. The company is committed to promoting a sustainable future for energy and offers a range of accredited GreenPower products.
GloBird Energy is a relatively small retailer, offering big savings on energy plans. The company's plans tend to be on the cheaper end, making it an attractive option for those looking to reduce their energy bills. GloBird Energy also provides dedicated solar plans for customers who already have a solar system installed.
The company ranks 28th out of 39 providers in the 2022 Green Electricity Guide rankings. While GloBird is not involved in fossil fuel extraction, it loses points for a lack of transparency regarding its energy sources. The company buys energy from the open market, where coal is the dominant source, and does not offer carbon offsets. However, GloBird's Solar+ plan is ultra-popular and available in NSW, offering customers a clean conscience with 100% carbon offset.
GloBird Energy is a founding member of SustainabilityTracker, where it was a finalist for the People's Choice Award in 2024. The company is committed to advancing Global Goals that promote prosperity for people and the planet. GloBird offers GLO-GREEN, a plan with 100% carbon offset, great rates, and a clean conscience.
GloBird Energy's customer service team is based onshore in Melbourne, Victoria, and the company provides a range of cost-effective pricing options. With no lock-in contracts, termination fees, or hidden charges, GloBird Energy provides great value and flexibility for its customers.
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Other Australian-owned energy companies
GloBird Energy is a Melbourne-based company that claims to be 100% Australian-owned. It is a budget-friendly energy retailer that offers low prices and customer satisfaction.
- AGL: One of the oldest companies in Australia and one of the three biggest energy providers, AGL serves millions of residential and business customers. It is publicly listed in Australia, so not all shareholders are local, but it is still considered Australian-owned.
- ActewAGL: A partnership between the ACT Government-owned Icon Water and AGL, Australia's largest electricity generator.
- Red Energy: Owned by Snowy Hydro, Red Energy has attractive sign-up incentives.
- Lumo: Lumo Energy is also a subsidiary of Snowy Hydro.
- Origin: Origin generates and sells its own power.
- Diamond Energy: Diamond Energy is a fully Australian-owned company that provides electricity from over 60 different renewable energy generators.
- Aurora Energy: Established in 1998, Aurora Energy is owned by the Tasmanian Government and is 100% Australian-owned.
- CovaU: CovaU is a subsidiary of TPC Consolidated Limited, an Australian company based in Sydney, making it fully Australian-owned.
- GEE Energy: GEE Energy is a 100% Australian-owned and operated energy retailer with a call centre based in Brisbane.
While EnergyAustralia is not Australian-owned, studies show that many customers prefer Australian-owned brands when making comparisons.
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Why Australian-owned matters
GloBird Energy is a 100% Australian-owned company based in Melbourne. It is a budget-friendly energy retailer that aims to deliver low prices and customer satisfaction.
Being Australian-owned matters for several reasons. Firstly, many Australian consumers prefer to support local businesses and buy Australian-made products. This preference is reflected in the success of initiatives like the Bring Back Australia App, which helps shoppers identify and choose Australian-owned brands. By supporting Australian-owned companies, consumers can ensure that profits and taxes are reinvested into the local community, benefiting the country's economy, infrastructure, and future.
Additionally, Australian-owned companies often have a better understanding of the local market and can tailor their products and services to meet the specific needs and preferences of Australian consumers. This can result in more competitive pricing, improved customer service, and innovative solutions that cater to the unique challenges and opportunities of the Australian market.
Furthermore, Australian-owned companies are more likely to keep their operations, including customer service, within Australia. This can lead to the creation of local job opportunities and contribute to the development of local communities. It also ensures that Australian consumers can easily reach customer support teams without language or time zone barriers.
Lastly, Australian-owned companies are often more accountable to their customers and the local community. They are more likely to be influenced by the needs and values of their local customers and can make decisions that positively impact people, communities, and the environment. For example, Australian-owned companies may be more responsive to local environmental concerns and can invest in sustainable practices that benefit the country's future.
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Frequently asked questions
Yes, GloBird Energy is a 100% Australian-owned company based in Melbourne, Victoria.
GloBird Energy operates in Victoria, Queensland, South Australia, and New South Wales.
GloBird Energy has over 65,000 electricity customers, which is almost 0.7% of households in Australia.
GloBird Energy is a next-gen, budget-friendly energy retailer. It offers low-cost energy with no lock-in contracts, termination fees, or hidden charges.
GloBird Energy has won the MOZO award for low energy rates in Victoria multiple times. The company has also been recognised by trusted Aussie sources such as WeMoney, finder, and Canstar.
