Damon Mcknight
Dodo Services Pty Ltd is an Australian Internet service and mobile telephony provider that is based in Melbourne. The company was established in 2001 and has since expanded its services to include mobile broadband, VoIP, home and car insurance, gas and electricity. Dodo is owned by Vocus Group Limited (Vocus), an ASX-listed company, which acquired it in 2013 through its merger with M2 Group.
| Characteristics | Values |
|---|---|
| Year established | 2001 |
| Parent company | Vocus Group |
| Previous owner | M2 Group |
| Year acquired by parent company | 2013 |
| Year parent company founded | 2008 |
| Parent company founder | James Spenceley |
| Parent company CEO | Kevin Russel |
| Parent company subsidiaries | iPrimus, Commander, Dodo |
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What You'll Learn
Dodo is owned by Vocus Group
Dodo Services Pty Ltd is an Australian Internet service and mobile telephony provider based in Melbourne. It was established in 2001 and has since expanded its services to include mobile broadband, VoIP, home and car insurance, and gas and electricity. Dodo is owned by Vocus Group, an Australian company that owns and operates a 30,000-km fibre network connecting people, businesses, governments, and communities across Australia and New Zealand to the world.
Dodo was initially acquired by M2 Group in 2013 for $203.9 million. At the time, M2 Group also owned Eftel, and some of Dodo's owners also owned Eftel. Following the acquisition, Dodo's number of subscribers increased to over 400,000. In 2016, M2 Group merged with Vocus, and as a result, Dodo became a subsidiary of Vocus Group. This merger made Vocus the fourth-largest telco in Australia at the time.
As a subsidiary of Vocus Group, Dodo has access to advanced data analytics, seamless integration with Salesforce, and a scalable cloud-based solution powered by Amazon Web Services (AWS). This has allowed Dodo to expand its services and solidify its position as a leading service provider in the Australian market. In addition to Dodo, Vocus Group also owns other brands such as iPrimus, Commander, and Primus Telecommunications.
While Dodo has had some challenges, such as being ordered to pay penalties for misleading claims regarding NBN speeds, the company has a long history in the Australian market and is trusted by hundreds of thousands of subscribers.
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M2 Group acquired Dodo in 2013
Dodo Services Pty Ltd is an Australian Internet service and mobile telephony provider based in Melbourne. It was established in September 2001 and has since expanded its services to include mobile broadband, VoIP, home and car insurance, gas and electricity.
In 2013, Dodo was acquired by M2 Group for $203.9 million. At the time, Dodo had over 400,000 customers and 660,000 active services. The acquisition of Dodo, along with Eftel for $44.1 million, allowed M2 Group to gain access to a large customer base and expand its presence in the telecommunications market.
M2 Group Ltd was an Australian retailer and wholesaler of telecommunications services, power, gas, and insurance products. Established in 1999 and headquartered in Melbourne, M2 provided a range of communication, utility, and insurance services to Australian households and small businesses. The company had a significant presence in Australia, New Zealand, and the Philippines, with over 3000 employees.
Following the acquisition of Dodo, M2 Group merged with Vocus Communications in February 2016. The merger created the third-largest and fourth-largest telecom companies in New Zealand and Australia, respectively, with an estimated value of US$1.4 billion. As a result of the merger, Dodo became a wholly-owned subsidiary of the Vocus Group, boosting their number of subscribers to over 470,000.
Today, Dodo continues to operate as a subsidiary of the Vocus Group, offering various services and promotional deals to its customers. The Vocus Group's extensive experience in the telecommunications industry and its strong presence in the market have contributed to Dodo's growth and stability.
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Vocus Group is an ASX-listed company
Dodo Services Pty Ltd is an Australian-owned company based in Melbourne. It was established in 2001 and has since expanded its services to include mobile broadband, VoIP, home and car insurance, and gas and electricity. Dodo was acquired by M2 Group in 2013, which later merged with Vocus Group.
Vocus Network Services operates under the Vocus Communications brand and provides telecommunications products and services to enterprises and wholesale businesses, as well as all levels of government in the Australian market. The Retail segment provides telecommunications products and services, including broadband, voice and mobile services, and energy products.
Vocus Group has made significant mergers and acquisitions over the years, including the acquisition of Amcom in 2015 and the merger with M2 Group in 2016. These moves made Vocus the fourth-largest telco in Australia at the time. As a result of the merger with M2 Group, Dodo became a subsidiary of Vocus Group, boosting their number of subscribers to over 470,000.
Vocus Group is listed on the Australian Securities Exchange (ASX) under the code VOC. The company's share price and other related information can be found on various websites, including Market Index, HotCopper Forum, and Intelligent Investor.
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Dodo's misleading claims about NBN speeds
Dodo Services Pty Ltd is an Australian Internet service and mobile telephony provider based in Melbourne. It was established in 2001 and has been owned by the Vocus Group since 2013. Dodo offers a range of services, including mobile broadband, VoIP, home and car insurance, gas, and electricity.
In 2021, Dodo was fined $1.5 million in penalties for misleading claims about their NBN broadband speeds. The Australian Competition and Consumer Commission (ACCC) found that Dodo's "'typical evening speed' claims made between March 2018 and April 2019 were misleading. Dodo admitted that these claims were not based on appropriate testing methodologies and cherry-picked the fastest speeds its network could deliver while ignoring slower speeds.
This is not an isolated incident for Dodo. In 2019, the company signed a court-enforceable undertaking to refund up to $360,000 to 16,000 customers for falsely claiming that its NBN speeds were "perfect for streaming." Dodo has also faced other challenges over the years, including customer complaints and potential trust issues due to its parent company, Vocus Group's, history with customer relations issues.
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Dodo's services include mobile broadband, VoIP, insurance, gas and electricity
Dodo Services Pty Ltd is an Australian-owned company that offers a range of services, including mobile broadband, VoIP, home and car insurance, and gas and electricity.
Dodo's mobile broadband service provides customers with internet access on the go, allowing them to stay connected even when they are not at home. Their VoIP (Voice over Internet Protocol) service, on the other hand, offers affordable call rates for both local and international calls. Dodo VoIP to Dodo VoIP calls are free, while untimed local calls are charged at 9 cents per minute.
In addition to their telecommunication services, Dodo also offers insurance services for both homes and cars. While specific details of these insurance services are not readily available, it shows Dodo's commitment to providing comprehensive services that cater to various aspects of their customers' lives.
One of the standout services offered by Dodo is their gas and electricity plans. Dodo acts as an energy provider, helping customers set up their gas and electricity connections. They offer competitive energy deals, with discounts of up to $10 per month on unlimited fast NBN when customers also subscribe to their electricity and gas services. This bundle deal is available in certain areas of Victoria and New South Wales, providing significant savings for customers in those regions. Dodo also offers a $5 monthly discount on NBN plans with electricity in Queensland.
Dodo streamlines the process of switching energy providers, assisting customers in moving their internet and energy services with minimal hassle. Customers can easily arrange their gas or electricity connection by contacting Dodo's sales staff, who are also equipped to discuss internet and telecommunication needs. Overall, Dodo's services are designed to provide convenience, value, and a wide range of options for customers' telecommunication and energy needs.
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Frequently asked questions
Dodo is owned by Vocus Group Limited (Vocus).
Vocus was founded by Australian investor/entrepreneur James Spenceley in 2008.
Dodo was established in 2001 and acquired by M2 Group in 2013. M2 Group later merged with Vocus in 2016.
Dodo is an internet service and mobile telephony provider. They also provide home and car insurance, gas and electricity.
