Leslie Massey
If you're looking to get in touch with Afterpay Australia, you can reach their customer support by dialling 1-300-100-729. The live phone support is available from 8 am to 7:30 pm Monday to Friday and 7 am to 7 pm on Saturday. You can also request a callback from the Afterpay team by messaging them through the Help section of your Afterpay app.
| Characteristics | Values |
|---|---|
| Contact Options | Message via the Help section of the Afterpay App, request a callback via the app, or fill out a contact form |
| Availability | 24/7 |
| Response Time | Varies; if a call is requested via the app, the aim is to respond within the hour |
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What You'll Learn
Afterpay Australia phone number: 1-300-100-729
If you need to get in touch with Afterpay Australia, there are a few options for how to contact them.
Firstly, if you have the Afterpay app, you can message the support team through the Help section. This is the fastest and most convenient option. If you don't have the app, you can fill out a contact form online and someone from the team will respond as soon as possible. The Afterpay support team is available 24/7.
If you would prefer to speak to someone over the phone, you can request a callback. To do this, send a message through the Help section of your Afterpay app and let them know that you would like to speak with someone. You can also request a callback if you don't have the app, by filling out the contact form. Afterpay aims to respond to callback requests within an hour, although response times may vary.
The Afterpay Australia phone number is 1-300-100-729.
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Afterpay customer service hours
Afterpay offers 24/7 customer service support. However, the hours in which you can connect with the support team over the phone are limited. To receive a callback from the phone support team, you must first submit a request through the Help section of your Afterpay App. If you don't have the app, you can fill out a contact form on the Afterpay website.
The Afterpay team aims to respond to your callback request within an hour. However, response times may vary due to peak shopping periods or national holidays.
Afterpay observes Good Friday and Christmas Day as holidays, during which their offices are closed.
While Afterpay does not specify the exact hours in which their phone support team operates, they emphasise that their team is available 24/7 through the Help section of the Afterpay App or the contact form on their website.
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Afterpay customer service email: [email protected]
Afterpay offers 24/7 customer support. The fastest and most convenient way to get in touch is through the Help section of the Afterpay app. If you don't have the app, you can fill out a contact form online and someone from the Afterpay team will respond as soon as possible. The Afterpay offices are closed on Good Friday and Christmas Day.
If you would like to speak to someone over the phone, you can request a callback through the Help section of your Afterpay app. You can also indicate that you would like a call in the contact form. The Afterpay phone support team aims to call you back within the hour, but response times may vary.
You can also try reaching out to Afterpay via their customer service email: [email protected].
Before reaching out to Afterpay, it is recommended that you browse their Help articles, as you may find the guidance you need right away.
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Afterpay customer service rating
Afterpay has received mixed reviews for its customer service. While some customers have praised the user-friendly experience of the app and the overall service provided, others have expressed frustration with the lack of timely responses from customer support and the difficulty in resolving issues.
On Trustpilot, some reviewers appreciate the value for money that Afterpay offers, enabling them to manage their finances more effectively by splitting payments. However, there are also reports of ambiguous experiences with payments and refunds, frozen accounts, and challenges in contacting customer support for issue resolution. One reviewer shared their experience of receiving responses from a bot, which they found unhelpful.
Similarly, on the Better Business Bureau (BBB) website, customers have complained about unprofessional and unresponsive customer service. Some have experienced delays or a lack of resolution in refund processes. In contrast, one positive review on Trustpilot commends Afterpay's customer service and recommends the service, highlighting the absence of interest charges and smooth payment processes.
Afterpay offers customer support through its app, where users can request a callback or send a message via the 'Help' section. The company aims to provide 24/7 support and make it as accessible as possible. While Afterpay is accredited by the BBB, which reflects a commitment to trustworthy practices and customer service standards, the actual experiences shared by customers vary.
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Requesting a callback
If you need to get in touch with Afterpay Australia, you can request a callback from their support team. Here's how you can do it:
If you have the Afterpay app, you can send a message through its Help section, expressing your desire to speak with someone. Your request will be forwarded to their dedicated phone support team, who will give you a call during their phone support hours. If you make your request between the following time frames, Afterpay aims to respond within an hour: [insert time frames]. However, response times may vary due to factors such as peak shopping periods or national holidays.
You can also access the Help section of the Afterpay app to browse through their Help articles, which may provide you with the guidance or answers you need.
If you don't have the Afterpay app, you can fill out a contact form on their website, and a member of their team will respond as soon as possible.
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Frequently asked questions
The customer support phone number for Afterpay Australia is (855) 289-6014.
You can request a callback from the Afterpay team by messaging them through the Help section of your Afterpay App. If you don't have the app, you can fill out a contact form on their website.
Before calling, make sure you have your first and last name, email, and phone number ready, as Afterpay may ask for this information to identify you as a customer.
