Get Your Money Back: Austrian Consumer Rights

If you're looking to get a refund from a company in Austria, there are a few different avenues you can explore. For instance, if you've overpaid your taxes, you can file for a tax refund. You can do this either via FinanzOnline or the mobile Steuer-App. Alternatively, if you're seeking a refund for a cancelled flight, you can check and process your ticket refund via My Bookings or Austrian Chat Assistant “Maria”. You can also contact specialist tax return companies who can help you collect missing documents and file your tax return. If you're a non-EU resident, you may also be eligible for a refund of the value-added tax for goods you purchased in Austria, provided you meet certain requirements.

Tax refunds

To get a tax refund in Austria, you can use FinanzOnline or the mobile “Steuer-App”. There are two ways to file your ANV. The first is a fully automated process, meaning you don’t need to fill in any forms. You can simply wait for your tax refund to be deposited into your account balance, provided you paid too much in income taxes. However, if you’ve filed tax-deductible expenses, such as income-related expenses for previous years, you’ll have to do your annual tax assessment manually. Even if it’s your first time, you can still file manually via FinanzOnline.

There are a number of work-related expenses that are considered tax-deductible in Austria. These include work clothes, professional-development materials, and your smartphone bill.

If you are a non-EU resident, you can request a refund of the value-added tax for goods you purchased in Austria. To do so, you must meet the following requirements: the invoiced amount must exceed €75, your passport must indicate a domicile/residence outside the EU, you must export the item(s) with your personal luggage within three months of purchase, and you must show the item(s) to customs officials and obtain a stamp before leaving the EU.

If you are seeking a tax refund after working in Austria, you can contact a tax return specialist to help you collect any missing documents and prepare your Tax Declaration. You will then need to send this to the Austria Tax Office, and the timeframe for receiving your refund will depend on their processes.

Ticket refunds

If you are seeking a ticket refund from Austrian Airlines, you can check and process your ticket refund via My Bookings or the Austrian Chat Assistant “Maria”. You can also use the form provided on the website, in which case your request will be processed manually at the Service Centres. You are entitled to a refund of your airfare when your flight has been cancelled or significantly changed by the airline.

If you are seeking a refund for a ticket for a different service, you may need to contact the company directly.

If you are a non-EU resident, you can request a refund of the value-added tax for goods you purchased in Austria. To do so, the following requirements must be met:

• The invoiced amount must exceed €75
• Your passport must indicate a domicile/residence outside the EU
• You must export the item(s) with your personal luggage within three months of purchase
• You must show the item(s) to customs officials and obtain a stamp before leaving the EU.

VAT refunds

How to get a refund from a company in Austria

If you are a non-EU resident, you can request a refund of the value-added tax (VAT) for goods you purchased in Austria. To do this, you must meet the following requirements:

• The invoiced amount must exceed €75.
• Your passport must indicate a domicile or residence outside the EU.
• You must export the item(s) with your personal luggage within three months of purchase.
• You must show the item(s) to customs officials and obtain a stamp before leaving the EU. This can be done at the airport or the border crossing.

There are several ways to obtain your VAT refund in Austria. You can either navigate the process yourself or engage the help of a tax refund agent. If you choose to work with an agent, you may need to download their mobile app to follow your VAT refund process. If you prefer to handle the claim on your own, the procedures may vary slightly depending on the airport you’re flying from. For instance, at Vienna International Airport, the tax refund process is conducted digitally through the Digital Export Validation (DEV) system.

You can also receive a tax refund in Austria if you have paid too much in income taxes. This can be done through FinanzOnline or the mobile “Steuer-App”.

Getting a refund via an app

If you are seeking a tax refund in Austria, you can use the FinanzOnline website or the mobile "Steuer-App". The first option is a fully automated process, meaning you don't need to fill in any forms. You can simply wait for your tax refund to show up in your account balance, provided you paid too much in income taxes. However, if you've filed tax-deductible expenses, such as income-related expenses for previous years, you'll have to do your annual tax assessment manually.

If you are seeking a refund for a cancelled or significantly changed flight with Austrian Airlines, you can check and process your ticket refund via the My Bookings section of the website or the Austrian Chat Assistant "Maria". You can also request a refund manually by filling out a form, and your request will be processed at a Service Centre.

Non-EU residents can request a refund of the value-added tax for goods purchased in Austria. To do so, the invoiced amount must exceed 75 euros, your passport must indicate a domicile or residence outside the EU, you must export the item(s) with your personal luggage within three months of purchase, and you must show the item(s) to customs officials and obtain a stamp before leaving the EU.

There are also specialist companies that can help you with your tax refund, such as RTTAX. They will help you collect missing documents, review them, prepare the Tax Declaration, and send it to the Austria Tax Office.

Getting a refund via a specialist company

If you are seeking a tax refund, you can use a specialist company to help you with the process. You will need to provide them with the necessary documents, and they will review them, prepare the Tax Declaration and send it to the Austrian Tax Office. The time frame for your refund will then depend on the processes of the Tax Office.

You can also use a specialist company to help you with a VAT refund. Non-EU residents can request a refund of the value-added tax for goods they purchased in Austria. To do this, the invoiced amount must be over 75 euros, and you must show your passport, which indicates a domicile/residence outside the EU. You must also export the item(s) with your personal luggage within three months of purchase and show the item(s) to customs officials to obtain a stamp before leaving the EU.

If you are seeking a refund for a cancelled flight, you can use the Austrian Airlines website or their Austrian Chat Assistant, Maria, to process your ticket refund. You can also fill out a form, and your request will be processed manually at their Service Centres.

It is important to note that the process for obtaining a refund may vary depending on the specific circumstances and the company involved.

Frequently asked questions