Austrian Airlines: A Comprehensive Review Of Their Service

Austrian Airlines, also known as myAustrian, is an Austrian carrier based in Vienna. It flies to six destinations within Austria and more than 80 destinations in about 50 countries across Europe, Asia, North Africa, and North America. The airline has a rating of 7.2/10, with travellers valuing its cabin crew and in-flight meals. However, its entertainment and WiFi offerings are considered inferior when compared to competing carriers. Austrian Airlines has received mixed reviews, with some passengers praising its friendly staff, clean aircraft, and efficient booking and check-in processes, while others have criticised issues such as delayed or cancelled flights, lost luggage, and poor customer service.

Austrian Airlines has been rated 7.2/10 by travellers, with good service, valued cabin crew, and valued in-flight meals

Austrian Airlines offers a variety of aircraft configurations, including wide-body jets with Business and Economy Class cabins, as well as all-Economy Class narrow-body jets. The airline recently rebranded as myAustrian but is still commonly referred to as Austrian Airlines.

Travellers have praised the cabin crew and in-flight meals, with one reviewer commenting that the staff were "very friendly and very organized". Another reviewer mentioned that the staff were "attentive" and offered "lift chocolates", contributing to a positive flight experience.

However, it is important to note that there are also mixed reviews of Austrian Airlines. Some travellers have encountered issues with delays, cancellations, and customer service. There have been reports of unhelpful staff, challenges with refunds, and difficulties with rebooking flights.

Overall, while Austrian Airlines has received recognition for its good service, cabin crew, and in-flight meals, there are also areas where travellers have expressed dissatisfaction, particularly regarding delays and customer service.

The airline flies to 6 destinations within Austria and 80+ destinations in 50+ countries

Austrian Airlines (OS) is a Vienna-based carrier that flies to six destinations within Austria and more than 80 destinations in about 50 countries across Europe, Asia, North Africa, and North America. The airline's hub is at Vienna International Airport (VIE), with focus cities including Graz Airport (GRZ), Innsbruck Airport (INN), and Salzburg Airport (SZG).

Austrian Airlines offers a range of aircraft configurations, including wide-body jets with Business and Economy Class cabins, as well as all-Economy Class narrow-body jets. The airline provides in-flight entertainment and Wi-Fi, although some passengers have reported issues with the quality of these services.

In terms of destinations within Austria, Austrian Airlines serves cities such as Graz, Innsbruck, and Salzburg, in addition to Vienna. The airline's international reach extends to countries across multiple continents, including European nations such as Germany, the Netherlands, Belgium, Switzerland, Italy, France, and the Czech Republic. Austrian Airlines also operates flights to North African countries like Egypt and Morocco, as well as Asian destinations such as Japan, Thailand, and Jordan. Additionally, the airline provides services to North American countries, including the United States and Canada.

Overall, Austrian Airlines connects passengers to a diverse range of destinations, catering to both domestic and international travel needs. With its hub in Vienna and a network of focus cities, the airline facilitates travel within Austria and beyond, offering connections to major cities and regions worldwide.

It offers a variety of aircraft configurations, including wide-body jets with Business and Economy Class cabins, and all-Economy Class narrow-body jets

Austrian Airlines offers a diverse range of aircraft configurations to cater to varying passenger needs. The airline's fleet includes both wide-body jets and narrow-body jets, providing flexibility in terms of cabin classes and seating capacities.

The wide-body jets in the Austrian Airlines fleet include the Boeing 777 and Boeing 767 models. The Boeing 777, known for its fuel efficiency, spacious cabin, and exclusive fittings, is the largest passenger aircraft in the fleet. It is primarily used for long-haul flights and offers a relaxing experience for passengers. The Boeing 767, while slightly smaller, is also utilised mainly for long-haul journeys. As the first long-haul aircraft from Boeing with just two engines, it stands out for its low-wing design.

In addition to the wide-body jets, Austrian Airlines operates all-Economy Class narrow-body jets. These jets are ideal for short- and medium-haul flights and are configured to maximise passenger comfort and efficiency. The Embraer 195, for instance, boasts a spacious cabin with generous aisle height and seat width, accommodating up to 120 passengers.

The Airbus A320 family is another key component of the Austrian Airlines fleet. This includes the A320-200, which has been a dominant force for the airline, as well as the A321-211 and A321-111 models. The A321-111, in particular, is the longest aircraft in the A320 family, measuring over 44 metres in length. It is used for short- and medium-haul flights and can reach speeds of up to 840 km/h.

The airline has also embraced innovation with the integration of the "Dreamliner" into its fleet. The Boeing 787 "Dreamliner" offers long-haul travellers internet access, a modern lighting system, large windows, and other amenities that enhance the onboard experience.

Overall, Austrian Airlines' aircraft configurations showcase its commitment to providing a range of travel options for its passengers, ensuring comfort, efficiency, and flexibility across various routes.

Austrian Airlines has received mixed reviews for its in-flight entertainment and Wi-Fi, with some passengers finding it well below that of competing carriers

Wi-Fi availability and quality have also been cited as areas of concern for Austrian Airlines. Some passengers have reported that Wi-Fi is not offered on all flights, while others have experienced slow speeds or difficulty connecting to the internet. This can be particularly frustrating for those who need to stay connected for work or other purposes during their flight.

On the other hand, Austrian Airlines has also received positive feedback for its in-flight entertainment and Wi-Fi. Some passengers have praised the variety of entertainment options, including recent movies and TV shows, as well as the ability to stream content on their personal devices. In terms of Wi-Fi, some reviewers have mentioned that the service was reliable and fast, allowing them to stay connected and productive during their flight.

It's worth noting that the availability and quality of in-flight entertainment and Wi-Fi can vary depending on the aircraft and route. Austrian Airlines operates a diverse fleet, including wide-body jets with business and economy class cabins, as well as all-economy class narrow-body jets. The in-flight entertainment and Wi-Fi offerings may differ between these aircraft, which could contribute to the mixed reviews.

Overall, while Austrian Airlines has received some criticism for its in-flight entertainment and Wi-Fi, there are also passengers who have been satisfied with their experience. The airline may want to consider investing in upgrades and improvements to their in-flight entertainment systems and Wi-Fi infrastructure to address the concerns of those who have had negative experiences. By doing so, they can enhance the overall passenger experience and remain competitive in the market.

The airline has received numerous complaints about its customer service, with some passengers reporting issues with refunds, rebooking, and lost luggage

Austrian Airlines has received a significant number of complaints regarding its customer service, with passengers reporting issues pertaining to refunds, rebooking, and lost luggage. The airline's handling of these matters has been characterised as inefficient and frustrating, with reports of unhelpful staff and a lack of accountability.

Instances of passengers encountering challenges with refunds and rebooking have been documented. In one case, a passenger recounted their experience of having their return flight cancelled without prior notification, resulting in a tedious process of rebooking and additional expenses. The airline's response to this situation was described as unsatisfactory, with the passenger expressing frustration over the lack of compensation for their losses. Similarly, another traveller shared their ordeal of a cancelled flight, highlighting the difficulty in communicating with the airline's customer service and the inconvenience caused by the delayed rebooking process.

Lost luggage is another recurring issue for Austrian Airlines. Passengers have reported instances where their luggage was either delayed or lost entirely, causing significant disruptions to their travel plans and incurring additional costs. The airline's response to these situations has been criticised as inadequate, with reports of unapologetic staff and a lack of assistance in resolving the issues.

In addition to these specific issues, there are also broader concerns about the level of customer service provided by Austrian Airlines. Some passengers have described the staff as rude, unprofessional, and indifferent to their concerns. There are also reports of difficulties in reaching customer service representatives, with long wait times and unreturned phone calls contributing to a frustrating experience.

While Austrian Airlines has received some positive reviews for its in-flight meals and cabin crew, the overall sentiment expressed by passengers suggests a need for significant improvements in customer service. The airline's response to complaints and its ability to address issues in a timely and empathetic manner will be crucial in restoring traveller confidence.

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