Leslie Massey
XP-Pen ships to Australia and has an official store in the country. Orders placed Monday to Friday will be processed and shipped within two business days. Packages typically arrive within 5-40 business days from the date of shipment. XP-Pen uses Australia Post for deliveries within Australia, which allows for flexible delivery periods of 2-7 days.
| Characteristics | Values |
|---|---|
| Shipping to Australia | Yes |
| Shipping carriers | Australia Post, New Zealand Post, DHL, Fedex, YunExpress |
| Shipping time | 5-40 business days |
| Processing time | 2 business days |
| Processing time during holidays | May be longer |
| Return policy | Within 14 days of receiving the order, unused, in original packaging, and in resalable condition |
| Warranty | 18 months |
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Shipping times
XP-Pen does ship to Australia, and the shipping times vary depending on the shipping method and the destination region within Australia.
Processing Time
Orders placed Monday through Friday, excluding holidays, will be processed within 24 to 72 working hours before shipping. In-stock items will be processed and shipped within 2 business days. During peak seasons, such as the holiday rush, there may be slight delays in processing times.
Shipping Methods and Delivery Times
XP-Pen uses various shipping methods for deliveries within Australia, including Australia Post, New Zealand Post, and courier services like DHL/FedEx/YunExpress.
- Australia Post: This method offers flexible delivery periods, typically allowing between 2 and 7 days from the shipment for delivery.
- New Zealand Post: This method is for deliveries to New Zealand and usually takes between 7 and 15 days from shipment for delivery.
- DHL/FedEx/YunExpress: This method is used for out-of-stock items in the Australian warehouse, which are usually shipped from the Chinese warehouse. The delivery time for this method is not specified but may be similar to the Australia Post timeframe.
Overall Delivery Timeframe
Once shipped, your package will typically arrive within 5 to 40 business days, depending on the shipping method and destination. Faster shipping options may result in multiple shipments to ensure prompt delivery.
It is important to note that XP-Pen does not offer same-day shipping or guaranteed overnight or second-day delivery services. Additionally, ensure that your address information is correct to avoid any delays in delivery.
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Returns policy
XP-Pen offers its products and services in Australia. The company uses the best carriers in the business but does not offer same-day shipping or guarantee overnight or 2nd-day delivery.
XP-Pen offers a consistent and simple return experience for its customers. The company has a minimum return policy that allows customers to raise a return request within 30 days of receiving the product. If the product has a hardware problem, the customer can request a replacement or a full refund. If the product is opened and the customer no longer wants it, the company can refund up to 80% of the full amount.
XP-Pen will process the return request (accept or reject) within 7 working days of receiving it. The product must be in a new state, with no signs of customer abuse, and the original sales package and all included accessories must be returned together. A 10% service fee will be charged for the cancellation of the package due to customer reasons.
If the product has a hardware problem, the seller will pay the return shipping cost. The buyer must send an email to [email protected] and provide the return tracking information to the same email address. After the product is received, the Return Centre will take 2 business days to process the refund, which will take another 3 to 5 business days to appear in the customer's account.
During the 2021 holiday season, XP-Pen offered an extended 60-day return policy for orders made between 6 October 2021 and 26 December 2021. For orders placed between 1 December 2021 and 31 December 2021, customers could apply for a return before 31 January 2022.
XP-Pen also offers an 18-month warranty for its official AU store.
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Accepted payment methods
XP-Pen Australia accepts payments made via PayPal, credit card (Visa and Mastercard), and e-check. All personal information submitted during the payment process is safe and secure.
When paying with a credit card, you will receive a confirmation from PayPal, which XP-Pen uses as an intermediary to collect payments. If you are paying with an international bank card, the purchase price may fluctuate with exchange rates, and your bank may charge an international transaction fee.
If you need to cancel an unclaimed e-check, log in to your PayPal account, click "Activity," then "Cancel" next to the payment you wish to cancel.
To avoid delivery delays, ensure that your delivery address matches your credit card billing statement. Incorrect information may cause a delay in the processing or shipment of your order.
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Tracking orders
To track your XP-Pen Australia orders, you can use their live chat service or contact their customer support team via email at [email protected].
XP-Pen Australia offers fast and reliable shipping with prompt delivery times. Orders placed Monday to Friday will be processed and shipped within 2 business days. You can expect your package to arrive within 5-40 business days from the date of shipment. However, faster shipping options may result in multiple shipments.
XP-Pen Australia uses various shipping methods, including Australia Post, New Zealand Post, and DHL/FedEx/YunExpress. Australia Post and New Zealand Post offer flexible delivery periods, typically ranging from 2-7 days and 7-15 days, respectively. These methods allow you to track your orders from the warehouse to your front door.
It's important to note that XP-Pen Australia does not offer same-day shipping or guaranteed overnight or 2-day delivery. Additionally, certain factors, such as holidays, weekends, and COVID-19, may cause delays in shipping. To avoid delays, ensure that you provide accurate and complete address information, including your full name, company name, suite number, apartment number, and a valid phone number.
If your order is returned to XP-Pen as undeliverable, you will need to place a new order and contact customer support to resolve any payment issues.
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Shipping costs
XP-Pen does ship to Australia, and there is an official XP-Pen Australia store. The company uses the "best carriers in the business" but does not offer same-day shipping services or guaranteed overnight or second-day delivery.
Orders placed Monday to Friday will be processed and shipped within two business days. Packages will arrive in 5-40 business days from the date of shipment. Faster shipping may mean that your order arrives in multiple shipments. During the holiday season, there may be slight delays in processing time.
XP-Pen Australia uses Australia Post for deliveries, which typically allows for delivery between 2-7 days from the shipment date. Orders can be tracked from the warehouse to the customer's door.
Shipping fees are non-refundable, and customers are responsible for any sales, use, duty, or other governmental taxes or fees due concerning their purchase and use of the merchandise.
For the XP-Pen Europe Official Store, shipping methods include UPS, DHL, Fedex, YunExpress, EMS, and China Post. These methods generally allow for flexible delivery periods, typically between 7-30 business days from the shipment date.
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Frequently asked questions
Yes, XP-Pen ships to Australia.
Orders are processed within 24-72 working hours and shipped within 2 business days. Packages typically arrive in Australia within 5-40 business days.
Shipping fees are dependent on the weight and size of the product. Original shipping fees are non-refundable.
Yes, orders can be tracked from the warehouse to your door. You can also check the status of your order by using the live chat service or contacting [email protected].
If your order is returned to XP-Pen as undeliverable, you will need to place a new order and contact customer support to resolve any payment issues.
