Leslie Massey
Herschel is a brand known for its classic, functional designs, offering backpacks and accessories that are both stylish and practical. The company delivers to most Australian addresses and PO boxes, with parcels delivered to metro areas within 1-2 business days and regional areas taking 2-4 business days. International delivery is not available, nor is delivery to Christmas Island, Norfolk Island, or the Cocos (Keeling) Islands. Herschel offers a 30-day return policy for unused items with original tags attached, and a 100-day trial policy for testing out luggage at home.
| Characteristics | Values |
|---|---|
| Shipping to Australia | Yes |
| Shipping to Australian islands | No |
| Shipping to other countries | No |
| Shipping company | StarTrack Express |
| Shipping time to metro areas | 1-2 business days |
| Shipping time to regional areas | 2-4 business days |
| Shipping time after placing an order | 1 business day |
| Need to be at home for delivery | No |
| Need to sign for delivery | No |
| Update delivery address | Possible before receiving tracking number |
| Return policy | 30 days |
| Return fee | $5 |
| Items marked as final sale are eligible for return | No |
| Items must be unused and unwashed | Yes |
| Items must have original tags attached | Yes |
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What You'll Learn
Herschel delivers to most Australian addresses and PO boxes
The company uses StarTrack Express to deliver parcels within Australia. Delivery times vary depending on the location, with metro areas receiving orders within 1-2 business days and regional areas taking 2-4 business days. It's important to note that these timeframes are approximate and may be affected by high demand or unforeseen external factors.
Herschel does not require a signature for delivery and will leave the parcel in a safe place by default. However, if you prefer to be present for the delivery or have specific instructions, you can unselect the 'Authority to Leave' (ATL) checkbox during checkout.
It's worth mentioning that address updates after an order has been placed may not always be possible due to the quick processing and packing of orders. If you need to make changes to your delivery address, it's best to contact Herschel's customer support team as soon as possible.
Herschel also offers a range of options for returns and exchanges, with varying policies depending on the product type and the region. For example, the 30-day return policy allows customers to return unused and unwashed items with original tags for a refund, while the 100-day trial policy for luggage lets customers test the product at home before deciding.
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Orders are delivered using StarTrack Express
Herschel delivers to most Australian addresses and PO boxes. However, they do not deliver internationally or to addresses on Christmas Island, Norfolk Island, or the Cocos (Keeling) Islands.
Once an order is placed, Herschel's team aims to pack it within one business day. After the order is packed, it is delivered using StarTrack Express. Parcels are delivered to metro areas within 1-2 business days, while orders to regional areas can take 2-4 business days. It is important to note that these timeframes are approximate and may vary during periods of high demand or due to unforeseen external factors.
StarTrack Express is a reliable delivery service that ensures your Herschel order reaches you promptly and securely. With their efficient network, they can deliver your parcel within a short timeframe, whether you reside in a metro or regional area.
When your Herschel order is dispatched through StarTrack Express, you are provided with a tracking number. This tracking number allows you to monitor the progress of your delivery and estimate when to expect your parcel's arrival. Should you need to, you can contact StarTrack on 13 23 45 to request an update to your delivery address if necessary.
It is important to note that all Herschel orders are placed with Authority to Leave (ATL) selected by default. This means that the courier will not require a signature upon delivery and will leave your parcel in a safe place at your address. If you do not wish for your parcel to be left unattended, you must unselect the ATL option during the checkout process.
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No signature is required for delivery
Herschel does ship to Australia, delivering to most Australian addresses and PO boxes. However, they do not deliver to Christmas Island, Norfolk Island, or the Cocos (Keeling) Islands.
Herschel does not require a signature for delivery and will leave the parcel in a safe place by default. This is known as Authority to Leave (ATL). If you do not wish for your parcel to be left unattended, you must unselect the ATL checkbox at checkout.
Once an order is packed, it is typically delivered within 1-2 business days to metro areas and 2-4 business days to regional areas. Orders are packed Monday to Friday, excluding public holidays.
It is important to note that address updates may cause slight delays in delivery. If you have already received a tracking number, you may not be able to update your delivery address.
Herschel offers a 30-day return policy, allowing customers to return items that are unused and unwashed with original tags attached. A $5 return fee is deducted from the refunded total.
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Herschel offers a 30-day return policy
Herschel does ship to Australia, delivering to most Australian addresses and PO boxes. However, they do not deliver internationally or to addresses on Christmas Island, Norfolk Island, or the Cocos (Keeling) Islands. The company aims to pack orders within one business day, with deliveries to metro areas within 1-2 business days and deliveries to regional areas taking 2-4 business days.
Now, regarding returns, Herschel offers a 30-day return policy for customers who change their minds or plans. This policy provides ample time for customers to ensure that their purchases are suitable for their needs. If, for any reason, you decide that your Herschel item isn't quite right for you, you can initiate a return within 30 days of receiving it.
It's important to note that returned items must be unused and in their original condition, with all tags still attached. Additionally, items marked as final sale are ineligible for return or exchange. If you wish to return an item, you can do so by following the return process outlined on the Herschel website or by contacting their customer support team for guidance.
The return process typically involves filling out a return form, providing details such as the reason for the return and the condition of the item. You may also need to provide proof of purchase, such as a receipt or order confirmation. After your return request has been approved, you will be provided with instructions on how and where to send back the item.
Once your returned item is received and inspected, a refund will be issued to your original payment method, minus a $5 return fee. Please note that the refund process may take a few days, depending on your financial institution. Herschel's 30-day return policy ensures that customers can shop with confidence, knowing they have the option to return or exchange their purchases if needed.
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Returned items must be unused and unwashed
Herschel does ship to Australia, but not internationally outside of this, or to Christmas Island, Norfolk Island, or the Cocos (Keeling) Islands.
If you are returning an item to Herschel for a refund, a $5 return fee will be deducted from the refunded total. Returned items must be unused and unwashed, and must have the original tags attached. Items marked as final sale are ineligible for return or exchange.
Herschel's 30-day return policy gives you time to make sure the item you purchased is right for you. This extended return policy only applies to the Herschel Heritage™ Hardshell Luggage range. If you have changed your mind or your plans, the 100-day trial policy gives you time to make sure your purchase is perfect for all the trips you're taking. You can test out the size, features, and feel of your luggage at home, but the 100-day trial policy is void if your luggage has been used in transit or anywhere outside your home. If the item is not quite right for you, just file a return within 100 days of receiving it, and a refund will be issued to the original method of payment.
Please note that customers are responsible for all shipping expenses on the return of Herschel items.
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Frequently asked questions
Yes, Herschel delivers to most Australian addresses and PO boxes.
Orders are packed within 1 business day. Once packed, parcels are delivered to metro areas within 1-2 business days, while orders to regional areas can take 2-4 business days.
Address updates may contribute to a slight delay in delivery. If you have not received a tracking number or notification that the order has been packed, it may still be possible to update the address by reaching out to the Herschel Team as soon as possible.
No changes can be made to an order once it has been placed. However, any items ordered in error can be returned in accordance with Herschel's Returns Policy.
Herschel offers a 30-day return policy, where items must be unused and unwashed with original tags attached. A $5 return fee will be deducted from the refunded total.
