Leslie Massey
Ticketek Australia acts as a ticketing agent and takes direction from venues and promoters. Customers can contact Ticketek via the Ticketek Mobile App, the confirmation email, or their order history on the website. Ticketek's Accessible Ticket booking line number is 1300 665 915, and their opening hours are Monday to Friday, 9 am-5 pm (AEST).
| Characteristics | Values |
|---|---|
| Ticketek's Accessible Ticket booking line | 1300 665 915 |
| Opening hours | Monday to Friday, 9 am - 5 pm (AEST) |
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What You'll Learn
Accessible ticketing and Ticketek's booking line
Ticketek Australia offers accessible tickets for patrons with mobility issues or other accessibility needs. Accessible tickets can be purchased online, directly with an agent, or by requesting a callback.
To purchase an accessible ticket online, simply click on the "Accessible" filter on the relevant event page to view the accessible ticketing types available. Ticketek's new accessible booking platform is available for selected events at certain venues.
If accessible ticketing is not available online for your desired event, you can complete the Accessible Ticket booking form, and a customer solutions team member will call you to process your purchase. Alternatively, you can call Ticketek's Accessible Ticket booking line at 1300 665 915 if you require additional support in completing your booking. Their opening hours are Monday to Friday, 9 am to 5 pm (AEST).
Accessible tickets are available for patrons who require wheelchair access or have other accessibility needs but do not require a wheelchair location. Wheelchair Accessible spaces accommodate patrons who will remain in their wheelchairs for the duration of the event. These spaces may have the seat removed to accommodate a wheelchair or may be permanently dedicated wheelchair spaces. Accessible seating locations that do not require a wheelchair are typically accessible via less than five stairs and are located close to amenities such as toilets and venue entry/exit.
Additionally, selected venues offer specialised accessible tickets. These include Hearing Impaired Tickets, which may utilise technologies such as hearing loops, Sign Language Interpreter Tickets, Vision Impaired Tickets, and Vision Impaired with Guide Dog Tickets.
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Ticketek's opening hours
Ticketek Australia's Accessible Ticket booking line opening hours are Monday to Friday, 9 am to 5 pm (AEST). During these hours, customers requiring additional support in completing their bookings can speak to a member of the Ticketek team by calling 1300 665 915.
If Accessible Ticketing is unavailable online for your chosen event, you can request a callback by completing the Accessible Ticket booking form. A member of the Customer Solutions team will then call you to process your purchase. Please note that the team will call customers in the order in which they have submitted their forms.
Ticketek acts as a ticketing agent and follows the directions of venues and promoters.
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Ticketek's ticket exchange policy
Ticketek acts as a ticketing agent and takes direction from venues and promoters. Ticketek can only offer a ticket exchange under certain conditions. If an event has been cancelled, rescheduled, or significantly relocated, and you cannot or do not wish to attend the rescheduled or relocated event, then a ticket exchange may be possible. Exchanges are also offered to the extent otherwise required by law.
To request an exchange for your tickets, you can contact Ticketek via the online form. You can also call Ticketek's Accessible Ticket booking line on 1300 665 915 if you require additional support in completing your booking or have any queries. Their opening hours are Monday to Friday, 9 am-5 pm (AEST).
It is important to note that Ticketek's ability to offer a refund or exchange is governed by their Terms and Conditions of Sale. For refund requests, enquiries about refundable tickets, or questions related to Ticketek charges, you will need to submit your request through the Refund and Payment Enquiry Form.
Ticketek Groups is your go-to for group bookings, which are generally for 20+ people, although the minimum may vary per event. You can find all the information you need on the groups page on the Ticketek website. For queries regarding specific event information, on-sale information, or gift voucher enquiries, you can contact Ticketek through their online form.
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Ticketek's group bookings
Ticketek Australia offers a Groups service for purchasing tickets for colleagues, students, pensioner groups, social clubs, and family and friends. Group Bookings are generally for 20+ people, although the minimum group size may vary per event. To make a group booking, search for the groups page on the Ticketek website for all the necessary information.
For refund requests, enquiries regarding refundable tickets, or questions related to Ticketek charges, submit your request through the Refund and Payment Enquiry Form. Note that Ticketek acts as a ticketing agent and takes direction from venues and promoters. Refunds or exchanges of tickets are offered in accordance with the Ticketek Terms and Conditions of Sale.
If you are unable to locate your tickets or want to view them, you can do so via the Ticketek Mobile App. If you are unable to download the mobile app, you can also access your tickets via the links in the confirmation email or via your order history on the Ticketek website. Some tickets may have their delivery delayed on the instruction of the event promoter.
For Accessible Ticketing, you can purchase these online for a range of events by clicking on the Accessible filter on the relevant events page to view the Accessible Ticketing types available. If Accessible Ticketing is not available online for your desired event, complete the Accessible Ticket booking form, and Ticketek's Customer Solutions team will give you a call to process your purchase. You can also call Ticketek's Accessible Ticket booking line on 1300 665 915 if you require additional support in completing your booking. Their opening hours are Monday to Friday, 9 am-5 pm (AEST).
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Ticketek's refund policy
Ticketek Australia's refund policy is subject to the company's Terms and Conditions of Sale. Refunds are typically only offered in the event of a cancellation, rescheduling, or significant relocation of an event, and only if the ticketholder is unable or unwilling to attend the new date or location.
To request a refund, customers must submit a request through the Refund and Payment Enquiry Form, which can be found on the Ticketek website. The form should be used for all refund-related queries, including enquiries about refundable tickets and Ticketek charges.
Ticketek also offers a ticket exchange service, but this is only available under the same circumstances as a refund would be granted—that is, if an event has been cancelled, rescheduled, or significantly relocated. Customers wishing to exchange their tickets can contact Ticketek via the website.
It is important to note that Ticketek acts as a ticketing agent and follows the directions of venues and promoters. Therefore, the availability of refunds or exchanges may vary depending on the specific event and the policies of the venue or promoter involved.
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Frequently asked questions
Ticketek's Accessible Ticket booking line is 1300 665 915.
Ticketek's Accessible Ticket booking line is open Monday to Friday, 9 am-5 pm (AEST).
Yes, you can request a call back by completing the Accessible Ticket booking form.
Ticketek Groups bookings are generally for 20+ people, however, group minimums may vary per event.
To contact Ticketek about a privacy matter, please click here.
