Omari Gates
Australia Post offers various methods for tracking packages, including the official website, mobile application, and third-party platforms. To utilise these tracking services, individuals must possess a unique tracking number or article ID, which is essential for identifying items within the Australia Post network. This tracking number is typically provided by the shipping company or online retailer and can be found on receipts, confirmation emails, invoices, or removable stickers. The tracking number enables users to monitor the progress and estimated delivery dates of their shipments.
| Characteristics | Values |
|---|---|
| How to find the tracking number | Check your email, confirmation messages, order confirmation, invoice, or receipt |
| Where to track | AusPost app, MyPost account, third-party tracking platforms, or the official website |
| Tracking status | "It's on its way", "Processing", "Product not trackable", "Possible delay", "In transit", "Delivered", "Awaiting collection" |
| Tracking features | Real-time updates, photo confirmation of attempted delivery, push notifications, and delivery date estimates |
| Tracking unavailability | Tracking may be unavailable for some international services, such as Registered Post International and International Economy (Air and Sea) |
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What You'll Learn
Where to find your tracking number
To track your Australia Post packages, you will need a tracking number. This is a unique code assigned to each parcel, which is typically a combination of 13 alphabetic and numeric characters, starting with 2 alphabets, followed by 9 digits, and ending with "AU".
You can find your tracking number in several places. If you have purchased an item online, the tracking number will usually be included in the confirmation email or invoice sent to you. If you have sent an item using Auspost tracked services, the tracking number can be found on the receipt provided by Australia Post officials or on the barcode of the item.
Once you have the tracking number, you can track your parcel in several ways. You can use the Australia Post website by navigating to Receiving > Track an item, or you can download the AusPost app on your smartphone, tablet, or smartwatch. To use the app, you will need to create an account and log in. Then, simply enter the tracking number in the parcel tracking section of the app to access real-time shipping updates and details about your package's whereabouts.
Additionally, you can use a third-party platform like AfterShip to track your Australia Post packages. Simply visit the AfterShip Tracking Page, enter your tracking number, and gain access to shipping updates.
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Tracking without a tracking number
Australia Post offers a few ways to track your packages without needing a tracking number. You can use the AusPost app, a free MyPost account, or track without logging in on the official website. However, if you are unable to locate your tracking number, it is not possible to track your item.
If you posted your item at a post office counter, you can usually find the tracking number or article ID on the receipt. If you used a tracked service, such as prepaid satchels, the tracking number can be found on the barcode or a removable sticker.
If you made an online purchase, the tracking number may be included in your order confirmation or invoice. The shipping company or online retailer typically provides the tracking number. If the sender provided your email address, Australia Post will send you emails with the tracking number and updates on the item's progress through their free Track Advice service.
You can also use third-party tracking tools such as AfterShip, which provide a convenient way to monitor your packages. However, these tools still require a tracking number to function.
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Tracking with third-party platforms
Australia Post provides its customers with tracking numbers to monitor their packages. This tracking number is essential for tracking and cannot be substituted with other details like names or addresses. The number can be found in the confirmation email or messages received when placing an order. If you posted the item at a post office counter, the tracking number will be on the receipt. It can also be found on the barcode or removable sticker if you used a tracked service.
There are two primary channels for tracking Australia Post packages: the official website or mobile application, and third-party tracking platforms. This answer will focus on the latter option.
Third-party tracking platforms offer a convenient way to monitor your Australia Post packages. These platforms integrate with various shipping carriers, providing a single interface for tracking packages from multiple couriers. Here are some popular third-party tracking platforms for Australia Post packages:
- AfterShip: This platform provides a dependable and thorough package tracking solution. You can enter your Australia Post tracking number on the AfterShip Tracking Page to access the latest tracking information, including the package's last known location and estimated delivery date.
- 17TRACK: 17TRACK is a comprehensive package tracking platform that integrates with over 2,700 carriers worldwide. It offers complete and detailed tracking information for Australia Post packages, including those ordered from global marketplaces like TikTok, Shopify, Amazon, and Wish.
- ParcelsApp.com: ParcelsApp.com is a third-party parcel tracking tool that supports online tracking for numerous express and postal couriers. You can enter your Australia Post tracking number into their search box to track your domestic or international parcels in Australia.
These third-party platforms provide an alternative to the official Australia Post tracking channels, offering convenience and comprehensive tracking information. They are particularly useful if you frequently use multiple shipping carriers or want to consolidate your package tracking in one place.
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Tracking with the AusPost app
The AusPost app is a convenient way to track your Australia Post packages. It is available for download on smartphones, tablets, and smartwatches. The app provides a range of services to help you send and receive parcels.
To track your item immediately, you will need a tracking number or article ID. You can find this on the receipt if you posted the item at a Post Office counter. If you used a tracked service, such as prepaid satchels, the tracking number will be on the barcode or a removable sticker. If you made an online purchase, the tracking number or article ID might be included in your order confirmation or invoice. It is a 13-digit alphanumeric code that starts with two letters.
Once you have the tracking number, you can enter it into the parcel tracking section of the AusPost app. The app will automatically retrieve the latest tracking information for your shipments, allowing you to follow their progress and estimated delivery dates. You can also receive automatic notifications and updates on your deliveries, so you don't need to keep checking the app.
The AusPost app also offers additional features such as the ability to request parcels be left in a safe place, redirect parcels while in transit, view photos of where your parcel was left, and set preferences for 2-hour delivery windows. You can also use the app to collect parcels from a free 24/7 Parcel Locker and authorise someone else to collect a parcel for you from the Post Office.
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Tracking statuses explained
To track your item, you must have the tracking number or article ID ready. Australia Post cannot use other details like the name or address for tracking, as the unique tracking number is necessary to identify items in their network. The tracking number is typically provided by the shipping company or the online retailer. If you posted the item at a Post Office counter, you can find the tracking number or article ID on the receipt. If you used one of their tracked services, such as prepaid satchels, you can locate the tracking number on the barcode or removable sticker. If you provided your email address, Australia Post will send you emails with the tracking number and updates on the item's progress.
There are two primary channels available for tracking Australia Post packages: third-party tracking platforms and the official website or mobile application. If you prefer using a third-party tracking tool, the AfterShip Tracking Page is a convenient option. Alternatively, you can utilize the official channels provided by Australia Post, such as the AusPost tracking service website, the AusPost app, a free MyPost account, or without logging in.
- 'Processing' means Australia Post has received and approved the shipping information that the sender has entered into the online system, but they haven't scanned the item yet.
- 'It's on its way' means your parcel has been posted by the sender, processed, and is moving through the sorting facilities. Depending on the distance and time of year, this status may persist for a while.
- 'Possible delay' means the item has been lodged into the Australia Post network, but there might be a disruption to the transport or delivery network, the address falls outside the product's defined network, or the dangerous goods declaration hasn't been signed.
- 'Product not trackable' means the item was sent using an international service that doesn't include tracking as a standard feature. Registered Post International and International Economy (Air and Sea) are examples of these services. No track events will be shown for these items, but a signature will be obtained upon delivery if Registered Post International was used.
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Frequently asked questions
Your tracking number or article ID can be found on the receipt if you posted the item at a Post Office counter. If you used a tracked service, such as prepaid satchels, the tracking number can be found on the barcode or a removable sticker. If you made an online purchase, the tracking number may be included in your order confirmation or invoice.
A tracking number is a unique 13-digit alphanumeric code that is necessary to identify items in the Australia Post network.
You can track your Australia Post parcel through third-party tracking platforms, such as AfterShip, or through official channels such as the Australia Post website, the MyPost account, or the AusPost app.
The "processing" status means that Australia Post has received and approved the shipping information entered by the sender, but the item has not been scanned yet.
The "in transit" status means that the item has been lodged by the sender, processed, and is on its way to its destination but has not been delivered yet. After "in transit", the next status will be "delivered" or "awaiting collection".
