Lyla Lindsey
Vonage is a cloud-based business communications platform that offers a wide range of features and capabilities to its users. With a presence in Australia, Vonage provides cost-effective solutions for small, medium, and large enterprises, helping them meet their communication needs through scalable and easy-to-use VoIP systems. While Vonage offers free mobile apps and certain free integrations, its services are not entirely free in Australia. Calls to Australian mobiles are charged at 25c per minute, and calls to 13/1300 numbers are charged at 38c per call. Additionally, various features and add-ons come with extra costs. This pricing structure has been criticised for being confusing and potentially cost-prohibitive. Nevertheless, Vonage has received recognition for its reliable VoIP and conferencing capabilities, user-friendly interface, and excellent call quality.
| Characteristics | Values |
|---|---|
| Service | Business Communications |
| Service Type | Cloud-based virtual contact center |
| Service Provider | Vonage |
| Service Features | 40+ business-critical features, mobile integration, and built-in collaboration tools with Amazon Chime Pro |
| Service Availability | Australia, United Kingdom, Singapore, Malaysia, Indonesia, Canada, Japan, South Korea, Germany, France, Mexico, Spain, Brazil, New Zealand |
| Service Reviews | 4.0/5.0 on Capterra Australia |
| Service Cost | $13.99 per user per month (Mobile plan, billed annually) to $27.99 per user per month (Advanced plan, billed annually) |
| Money-Back Guarantee | 30-day MBG if you terminate your service within 30 days from the date of your order |
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What You'll Learn
Vonage's cost-effective business platform
Vonage offers a cost-effective business platform with a wide array of solutions for small-, medium- and enterprise-level businesses. The platform provides a plug-and-play service that runs on your high-speed internet, offering over 40 business-critical features, mobile integration, and built-in collaboration tools with Amazon Chime Pro.
One of the key advantages of Vonage's business platform is its ease of activation and flexibility. The platform does not require any onsite installation, and businesses have the option of month-to-month contracts, allowing for scalability and adaptability. This flexibility extends to its calling plans, with the Vonage World Prime Plan offering unlimited international calling to landlines in over 60 countries and mobile phones in more than 10 of those countries.
Vonage's business platform is particularly well-suited for businesses that require a scalable and user-friendly VoIP system. The platform's VoIP capabilities are underpinned by decades of experience, ensuring consistently excellent call quality. Additionally, Vonage offers mobile apps for iOS and Android, empowering employees to access the full phone system from anywhere. This remote work functionality is further enhanced by features like voicemail-to-email, virtual receptionists, and call continuity in the event of power outages or internet loss.
The platform also integrates with various third-party services, including popular CRM systems such as Salesforce, HubSpot, and Zendesk, as well as Microsoft Teams and Slack. These integrations streamline contact management and improve overall communication efficiency. Furthermore, Vonage's business platform provides a library of self-service documentation and training sessions, ensuring that users can readily access the information they need.
While Vonage offers reasonable starting prices for its plans, it's important to note that some advanced features come at an additional cost. These add-ons, such as AI virtual assistants, call bridging, and local or international phone numbers, can increase the total operating cost. Nevertheless, Vonage's cost-effective business platform provides a comprehensive suite of features and flexibility, making it a compelling choice for businesses of all sizes seeking a reliable and adaptable communication solution.
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Vonage World Prime Plan
The Vonage World Prime Plan provides flexibility, allowing users to keep their current phone number at no extra cost and offering a phone number that can be retained for life, even if they move. Additionally, it comes with a 30-day money-back guarantee, allowing users to cancel within 30 days for a full refund. However, services and billing will continue until cancellation, and the guarantee covers the first line only, excluding certain charges such as international calls, usage outside the plan, and certain features.
The plan is ideal for both residential and business users. Residential users can benefit from staying connected with family and friends worldwide, while business users can take advantage of cost-effective international calling and collaboration solutions. Vonage's high reliability and quality have been highlighted by users, ensuring peace of mind.
In terms of pricing, the Vonage World Prime Plan offers a competitive rate, although the exact cost is not publicly available and may vary based on factors such as promotional offers and contract length. For instance, a one-year contract may provide benefits like free shipping and activation, as well as special introductory pricing.
While I cannot confirm if Vonage is free to Australia, the Vonage World Prime Plan's coverage of over 60 countries suggests a high likelihood of Australia being included. To confirm if Australia is among the covered countries, reviewing the included countries list on the Vonage website or contacting their customer support would be advisable.
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Vonage Extensions app
The Vonage Extensions app is a Voice over Internet Protocol (VoIP) service that allows users to make and receive calls over the internet. It is available for download on the Apple Store or Google Play Store and can be used on iPhone and Android devices. The app brings your Vonage phone service to your smartphone, allowing you to make and receive calls on up to two or three smartphones over Wi-Fi or 3G/4G.
One of the key features of the Vonage Extensions app is the ability to link multiple devices to your Vonage home phone service. This means that calls to your Vonage number will ring on all your linked devices simultaneously, allowing you to answer on whichever device is most convenient. You can also choose which number to display as your Caller ID, either your Vonage VoIP number or your mobile number.
The app also offers international calling capabilities, with unlimited calling to landline phones in over 60 countries and mobile phones in more than 10 of those countries included in some plans. Users can place international calls by dialling their access number, entering their Extensions PIN, and then dialling the international destination number. The app also supports Wi-Fi calling, allowing users to save on cell minutes and avoid roaming charges when abroad.
In addition, the Vonage Extensions app provides features such as one-touch dialling using your contacts, a "Do Not Disturb" mode, and the ability to keep your mobile number private. The app also offers call blocking and push notifications for incoming calls.
The Extensions app has received generally positive reviews from users, who praise its functionality, ease of use, and cost-effectiveness, especially for small businesses. However, some users have reported issues with call connectivity, ringer settings, and touch-tone functionality.
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Vonage's international calling plans
Vonage offers international calling plans for both residential and business use.
Residential
The Vonage World® Annual Prepay Calling Plan includes unlimited calling to landline and mobile phones in the US, Canada, and Puerto Rico, as well as unlimited calling to 60+ international countries for $289.99 plus taxes and fees per month. The Vonage World® Plus Calling Plan offers unlimited calls to the same locations, plus 60+ international countries, for $29.99 plus taxes and fees per month. The Vonage World® Plus 1000 Calling Plan includes unlimited calls to landlines and mobiles in the US, Canada, and Puerto Rico, plus unlimited calls to 60+ international countries, plus an additional 1000 minutes per month to other international locations, for $54.99 plus taxes and fees per month. The Home and Away 300 Calling Plan includes 300 minutes to landlines and mobiles in the US, Canada, and Puerto Rico for $9.99 plus taxes and fees per month.
Business
Vonage Business Communications offers Global Calling Plans with flexible minute bundles that can be adjusted as usage changes. These plans enable long-distance calls from the US to up to 85 countries for a fixed price. The per-minute bundle prices range from 1,000 minutes for $50 per month to 100,000 minutes for $4,120 per month for countries like the US, UK, Brazil, France, Germany, Mexico, and Canada. For countries like Venezuela, South Africa, Egypt, Kuwait, and El Salvador, per-minute bundle prices range from 1,000 minutes for $110 per month to 100,000 minutes for $9,680 per month.
Vonage also offers a 30-day Money Back Guarantee if you terminate your service within 30 days from the date of your order.
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Vonage's customer service
Vonage offers a range of customer service options to support its users. The company provides a Support Home page on its website, which includes troubleshooting guides, step-by-step installation tools, and interactive videos. Vonage also offers a Help Center within the Vonage Mobile App, which can be downloaded from the app store. Additionally, Vonage has a Customer Support department that can assist with technical issues, such as a lack of dial tone, and can be contacted via chat or phone for adapter replacement requests.
For businesses, Vonage provides a full team of Vonage Business service and technical professionals to support its Business Communications platform. This platform is designed for small, medium, and enterprise-level businesses, offering a scalable and easy-to-use VoIP system with various solutions. While some users have praised Vonage's customer service, others have noted that getting in touch with customer support can sometimes be time-consuming and challenging.
Vonage also offers a 30-day Money-Back Guarantee for customers who terminate their service within 30 days of the order date, covering monthly charges, taxes, shipping, and activation fees for the first line. However, it's important to note that this guarantee does not cover all taxes or charges for international calls, usage outside of the service plan, or certain features and services.
In terms of calling plans, Vonage provides flexibility with its Vonage World Prime Plan, which includes unlimited calling to landline phones in over 60 countries and mobile phones in more than 10 of those countries. Additionally, the Extensions App allows users to link up to two phone numbers to their Vonage service, enabling them to make and receive calls on the go at the same rates as their Vonage calling plan.
Overall, Vonage aims to provide comprehensive customer service through a combination of online resources, technical support, and flexible calling plans to meet the needs of its diverse customer base.
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Frequently asked questions
Vonage offers a free mobile app for iOS and Android that gives employees access to the full phone system wherever they are. However, calls to Australian mobiles are charged at 25c per minute and calls to 13/1300 numbers are 38c per call.
Vonage is a cloud-based business VoIP phone system with over 40 calling features including cell phone integration, desktop plugins, and voicemail-to-email.
The entry-level Vonage Business Communications plan, Mobile, costs $13.99 per user per month (billed annually). The top-tier Advanced plan costs $27.99 per user per month (billed annually).
