Amazon Austria: Is There An Amazon Presence In The Country?

Amazon has been in Austria for over 20 years, with the first Amazon package delivered to an Austrian customer in October 1998. However, Amazon Germany (Amazon.de) covers both Germany and Austria, and Amazon does not have a dedicated Austrian website. While Amazon does ship some items to Austria, many products cannot be shipped there. To get around this, customers in Austria can use a package forwarder, which provides a US/UK address to ship items to, which are then forwarded on to the customer in Austria.

Amazon has been operating in Austria for over 20 years

In 2002, Amazon opened its website to selling partners, allowing independent Austrian companies to sell their products on Amazon and reach millions of customers worldwide. Amazon has also developed its economic footprint in Austria to be closer to its Austrian customers and enable developers, authors, and selling and delivery partners to use Amazon's infrastructures.

In 2016, Amazon opened its first location in Austria, a research and development center in Graz, where they cooperate closely with the local university of technology Erzherzog Johann. They have invested more than 170 million EUR in Austria since then, including 100 million EUR in 2020 alone. This investment includes capital expenditure, such as constructing and expanding delivery stations and offices, and operating expenditures, such as employee salaries.

Amazon has also been building its logistics network in Austria to offer faster last-mile delivery to its customers. They opened a distribution center in Lower Austria's Großebersdorf in 2018, creating more than 100 jobs directly and 250 jobs indirectly at partner companies. Amazon currently operates two further delivery stations and an Amazon Web Services office in Vienna, as well as a research and development site in Graz. They plan to further expand their network throughout Austria to meet customer needs.

Amazon's growing investments and teams in Austria demonstrate their commitment to the country and their desire to contribute to the Austrian economy and create jobs.

Amazon Germany covers both Germany and Austria

Amazon Germany (Amazon.de) covers both Germany and Austria. The website is one of the biggest retailers in the world, offering a mix of its own products and a platform for independent sellers.

Amazon Germany has been serving Austrian customers since 1998, when a book was delivered to a customer in Vienna. A year later, Amazon launched its Austrian website, Amazon.at.

In 2021, Amazon launched a separate website section, Amazon Kleine Unternehmen, where small and medium-sized businesses from Germany and Austria could showcase their goods. This was done to offer a more regional shopping experience and to support local businesses, many of which had to close their shops during lockdowns. On Amazon Kleine Unternehmen, German customers can browse products from small and medium-sized enterprises in their individual federal states, while Austrian customers can find their favourite stores from across the country.

Austrian vendors on Amazon have generated over 85% of their sales through sales abroad. Amazon delivers to Austria through its international shipping service, Amazon Global, and international couriers like UPS, DHL, and FedEx. Local couriers in Austria handle the final leg of the shipment.

Amazon has also been investing in its logistics network in Austria to offer faster last-mile delivery to its customers. The company has created hundreds of jobs in the country and has a team dedicated to providing a great shopping experience for Austrians.

Amazon Prime is available in Austria

Amazon has been operating in Austria for over 20 years, with the first Amazon package delivered to an Austrian customer in October 1998. Amazon Germany (Amazon.de) covers both Germany and Austria, and the website is one of the biggest retailers in the world, offering a wide range of products.

In 2002, Amazon opened its website to selling partners, allowing independent companies from Austria to sell their products on Amazon and reach millions of customers worldwide. Amazon also launched its own Austrian website, Amazon.at.

However, Amazon Prime is not available in Austria. While some products on Amazon.com can be shipped to Austria, many others cannot. Amazon delivers to Austria through its international shipping service, Amazon Global, and collaborates with international couriers like UPS, DHL, and FedEx, as well as local couriers in Austria for the final leg of the shipment.

To get Amazon packages shipped to Austria, customers can set up their "1-Click" address so that Amazon knows their country and can show relevant search results for items that can be shipped there. Alternatively, customers can use a package forwarder, a company that accepts packages in the United States and forwards them to Austria for a fee.

Amazon has a research and development centre in Graz, Austria

The Graz team includes several PhDs in computer science, some of whom have a history of partnering with the Technical University of Graz, which has one of the best computer vision engineering programs in the world. Amazon plans to use these connections to establish a partnership with the university for research and internships.

The Amazon Development Center in Graz is involved in the research and development of software and systems for the operation and/or distribution of services and/or products by Amazon, as well as the provision of services.

Amazon Austria offers logistics services to independent companies

Amazon has been operating in Austria for over 20 years, with the first Amazon package delivered to an Austrian customer in October 1998. Amazon Germany (Amazon.de) initially covered Austria, but in 1999, Amazon launched its Austrian website, Amazon.at. In 2002, Amazon opened its website to selling partners, allowing independent companies from Austria to sell their products on Amazon and reach millions of customers worldwide.

Amazon now offers these independent companies the option of taking over all the required logistics processes needed in e-commerce so that they can sell directly to Amazon Prime customers. Amazon has continuously developed its economic footprint in Austria to be close to its Austrian customers and enable developers, authors, selling and delivery partners to use Amazon's infrastructures.

At the end of 2018, Amazon started to build up its logistics network in Austria to offer faster last-mile delivery to its customers. The company opened its first delivery station in Großebersdorf, Lower Austria, creating a large number of jobs and a committed team pursuing a common goal: to provide customers with a great shopping experience. Amazon currently operates two further delivery stations and an Amazon Web Services office in Vienna, as well as a research and development site in Graz.

Amazon's logistics services in Austria include various shipping options, from Amazon Global (its international shipping service) to couriers like UPS, DHL, and FedEx. Local couriers in Austria typically handle the final leg of the shipment to ensure packages reach customers' addresses. The cost of shipping to Austria depends on the items being purchased and the chosen shipping speed, with faster methods being more expensive.

In addition to its logistics services, Amazon has made significant investments in Austria, including capital expenditures for constructing and expanding delivery stations and offices, and operating expenditures such as employee salaries. The company has also committed to becoming carbon neutral across its global business by 2040, equipping all new locations with photovoltaic systems and an infrastructure for electromobility.

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