Lexi Webster
The Australian Stock Report provides investment research and education for people who want to manage their own investments. It offers daily Australian stock market news and share updates, along with insights into global markets. The company has received mixed reviews, with some praising its services and employees, while others have criticised its customer service, refund policies, and high-pressure sales tactics. Overall, it has a rating of 4.3 out of 5 stars on Trustpilot, and employees have given it a rating of 3.5 out of 5 on Glassdoor.
| Characteristics | Values |
|---|---|
| Company Goal | To keep clients updated about the best market opportunities and to guide them on when and how to capitalise on these opportunities. |
| Services | Daily articles, webinars, Q&A sessions, advisory team access, financial articles database, research reports, complimentary walkthroughs, investment research and education, stock market reports, financial news, and investment advice. |
| Target Audience | Traders, investors, and trustees of self-managed super funds. |
| Areas of Operation | Australian and global markets. |
| Team | Tim Montague-Jones, ASR Wealth Advisers Research Team, expert product specialists, and client services representatives. |
| Customer Reviews | Mixed reviews, with some praising the company's services and employees, while others complain about poor performance, high fees, and lack of supervision. |
| Trustpilot Rating | 4.3/5 |
| Glassdoor Employee Rating | 3.5/5 |
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What You'll Learn
The Australian Stock Report's customer service
The Australian Stock Report (ASR) has received mixed reviews for its customer service. While some customers have praised ASR's customer service representatives for their helpfulness, accessibility, and ability to explain complex concepts, others have criticised the company for its lack of responsiveness, difficulty in obtaining refunds, and aggressive sales tactics.
On the positive side, several ASR clients have highlighted the accessibility and responsiveness of their advisors. For example, one customer commended ASR Wealth Advisor Daniel Urbaniec for his positive attitude, knowledge, and responsiveness. Similarly, another reviewer praised ASR representatives Bill Vu-Tran and Victor Elcheikh for their assistance during the application process. Additionally, a client investing in ASR Crypto appreciated the support provided by Harrison, who offered to explain the basics of cryptocurrency reports. These experiences reflect positively on ASR's customer service, indicating a willingness to assist clients and ensure their understanding of investment processes.
However, there are also numerous negative reviews highlighting significant concerns with ASR's customer service. One common issue pertains to the difficulty in obtaining refunds. Several customers have shared their frustrating experiences, involving weeks of unfulfilled promises, unanswered emails, and unreturned phone calls while seeking refunds from ASR. This has led to a loss of trust and negative perceptions of the company's integrity.
Another concern raised by customers pertains to aggressive sales tactics and a perceived focus on commissions. Some reviewers felt that ASR advisors prioritised generating commissions over their clients' best interests, resulting in excessive trading and poor investment outcomes. There are also complaints about ASR's Halo Technology product, with customers experiencing challenges during the cancellation process and feeling that the product did not meet their needs. These issues suggest a potential misalignment between ASR's sales strategies and the needs and expectations of its customers.
ASR's customer service has also been criticised for its lack of responsiveness. Some clients have expressed frustration over unreturned calls and emails, reflecting a sense of being ignored or neglected by the company. This is particularly concerning when clients have urgent queries or issues that require timely resolution.
While ASR has received praise for the quality of its advisors and the accessibility of its customer service representatives, there are also significant concerns about its responsiveness, refund processes, and sales tactics. These mixed reviews highlight the importance of ASR actively addressing these concerns to enhance customer satisfaction and maintain its reputation in the highly competitive financial services industry.
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$11.98
The quality of its investment insights
The Australian Stock Report provides investment research and education for people who want to manage their own investments. The company offers daily Australian stock market news, share updates, and investment insights. The quality of these insights is a matter of debate.
On the one hand, the Australian Stock Report has received positive reviews from some customers who praise the company's advisors and the returns they have achieved. One reviewer on ProductReview.com.au, for example, credits the Australian Stock Report with adding "great value" to their investment strategy, while another highlights the "excellent service" they received. Similarly, reviews on TrustPilot describe advisors as "easy to deal with" and "happy to explain things".
On the other hand, the Australian Stock Report has also received numerous negative reviews, with some customers complaining about poor investment performance, high fees and commissions, and a lack of responsiveness from management. One reviewer on ProductReview.com.au, for example, describes a loss rate of over 50% and expresses disappointment in the company's lack of expertise. Another reviewer on the same site criticises the company for a lack of supervision of traders and a failure to address their concerns.
The Australian Stock Report's employees have also expressed mixed sentiments about the company. According to Glassdoor reviews, while some employees appreciate the ability to make "big money" and the remote work opportunities, others highlight high-pressure sales environments, internal politics, and a lack of work-life balance.
In summary, while the Australian Stock Report does provide investment insights and some customers have praised the company's advisors, there are also significant concerns about the quality of these insights, the performance of recommended investments, and the company's treatment of both customers and employees. Potential customers should carefully consider this range of perspectives before deciding whether to engage with the Australian Stock Report.
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The performance of its stock recommendations
The Australian Stock Report provides investment research and education for people who want to manage their own investments. It offers daily Australian stock market news and share updates, as well as insights relating to products and sectors that are of interest to its clients. The company also provides access to its advisory team and hosts webinars and Q&A sessions.
The Australian Stock Report's website states that it is committed to delivering well-researched, considered, and targeted investment insights. The company's research team is led by Tim Montague-Jones, who has over 20 years of experience in investment management. The website also states that the Australian Stock Report aims to educate its clients about financial markets to improve their ability to trade.
Reviews of the Australian Stock Report are mixed. On Trustpilot, the company has a rating of 4.3 out of 5 stars, with some customers praising the helpfulness and knowledge of their advisors. One review mentions that their portfolio is up over 15% since signing up with the Australian Stock Report.
However, on ProductReview.com.au, several reviews mention issues with the company's customer service and advisors. Some reviewers claim that their advisors made trades that resulted in losses, and that the company is more interested in generating commissions than providing good investment advice. There are also complaints about the difficulty of obtaining refunds from the company.
Overall, while some customers have had positive experiences with the Australian Stock Report, there are also a significant number of negative reviews that raise concerns about the performance of its stock recommendations and the conduct of its advisors.
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The working environment at the Australian Stock Report
On the other hand, some employees have praised the company, with 66% saying they would recommend working there to a friend and 59% having a positive outlook on the business. Employees have also described the environment as friendly, and many appreciate being left to their own devices once they meet their targets. There is also the possibility of quick progression within the company if performance is good.
Reviews from clients are mixed. Some have praised the company for its helpful and knowledgeable advisors, while others have complained about poor performance, high fees, and poor customer service.
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The Australian Stock Report's reputation
The Australian Stock Report (ASR) is a provider of investment research and education for people who want to manage their own investments. It offers daily Australian stock market news, share updates, and insights relating to products and sectors that matter to its clients. ASR also provides complimentary research reports and walkthroughs for its products and services.
ASR has received mixed reviews online. On Trustpilot, it has a rating of 4.3 out of 5 stars, with some customers praising ASR's customer service and the expertise of its advisors. One reviewer commended ASR for its easy-to-understand explanations, while another highlighted the convenience of having all recommendations, products, and services on one platform.
However, on ProductReview.com.au, several customers have expressed disappointment with ASR. Some reviews mention difficulties in obtaining refunds, while others claim that ASR advisors prioritized commissions over their clients' interests. There are also complaints about poor stock performance and a lack of supervision from ASR, resulting in significant losses.
On Glassdoor, where employees can anonymously review companies, ASR has received a rating of 3.5 out of 5 stars. While some employees praise the company for its friendly environment and progression opportunities, others criticize it for high-pressure sales tactics and an excessive focus on revenue targets.
Overall, while ASR has received recognition for its research and educational resources, there are also critical reviews highlighting losses, poor customer service, and concerns about the company's sales practices.
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Frequently asked questions
The Australian Stock Report (ASR) is a provider of investment research and education for people who want to manage their own investments. They offer daily Australian stock market news, share updates, and insights.
The Australian Stock Report has a rating of 4.3 out of 5 stars on Trustpilot, with 43 reviews. On ProductReview.com.au, there are mixed reviews, with some customers reporting losses and poor customer service, while others praise the performance of their portfolios and the helpfulness of their advisors. On Glassdoor, the Australian Stock Report has a rating of 3.5 out of 5 stars, with employees reporting a friendly environment but also high-pressure sales tactics.
Customers have praised the performance of their portfolios, the helpfulness and knowledge of their advisors, and the ease of the registration and application processes.
Some customers have reported losses and poor stock performance, difficulty obtaining refunds, and issues with customer service, including a lack of call backs and unreturned emails.
The Australian Stock Report offers insights into global markets and provides recommendations for stocks to buy, products, and services. They also offer complimentary research reports, such as their 2024 Thematic Investing Report, and their Halo Artificial Intelligence Portfolio, which outperformed the S&P500.
