Damon Mcknight
ReAmped Energy is an electricity retailer that sells electricity in South East Queensland, New South Wales, Victoria, South Australia, and the Australian Capital Territory. It was founded by Australian Jason Donald, with financial backing from investors in New Zealand and the UK. ReAmped Energy is not transparent about its energy sources, and it has not invested in local renewable generation. On March 28, 2024, the Australian Energy Regulator (AER) approved ReAmped Energy's application to surrender its electricity and gas retailer authorizations, with the surrender taking effect on September 27, 2024. This raises the question of whether ReAmped Energy is Australian-owned and what the implications are for consumers and the local economy.
| Characteristics | Values |
|---|---|
| Founded by | Jason Donald |
| Financial backing from | Investors in New Zealand and the UK |
| Australian employees with ownership stakes | Yes |
| Areas served | South East Queensland, New South Wales, Victoria, South Australia and the Australian Capital Territory |
| Certified | Carbon neutral and climate active |
| Offers | Competitive solar feed-in tariffs and solar plans for customers |
| Supports | A Savanna Burning project in the Tiwi Islands |
| Committed to | Ending coal use by 2030 |
| Surrendered its electricity and gas retailer authorisations | Yes, effective 27 September 2024 |
Explore related products
What You'll Learn
ReAmped Energy's Australian gas retailer authorisation
ReAmped Energy was founded by Australian Jason Donald, with financial backing from investors in New Zealand and the UK. Interestingly, many of the company's Australian employees also have ownership stakes.
On 23 December 2021, the Australian Energy Regulator (AER) approved a gas retailer authorisation application from ReAmped Energy Pty Ltd. However, on 28 March 2024, the AER approved ReAmped's application to surrender its gas retailer authorisation. The surrender will take effect on 27 September 2024.
The AER's decision to approve the surrender was made under the condition that arrangements to appropriately manage the transfer of customers are in place. ReAmped, as the surrendering retailer, has been instructed to ensure customers are informed of their rights and provided with information about Energy Made Easy, a free and independent energy price comparison website.
ReAmped Energy is certified carbon neutral and climate active, offering competitive solar feed-in tariffs and solar plans for customers. It operates in South East Queensland, New South Wales, Victoria, South Australia, and the Australian Capital Territory.
Finding Australian Standards: Free Access Options
You may want to see also
Explore related products
ReAmped Energy's Australian electricity retailer authorisation
ReAmped Energy Pty Ltd (ReAmped) was founded by Australian Jason Donald, with financial backing from investors in New Zealand and the UK. Interestingly, many of the company's Australian employees also have ownership stakes. ReAmped Energy sells electricity in South East Queensland, New South Wales, Victoria, South Australia, and the Australian Capital Territory.
On 23 December 2021, the Australian Energy Regulator (AER) approved a gas retailer authorisation application from ReAmped under the National Energy Retail Law. However, on 28 March 2024, the AER approved ReAmped's application to surrender its electricity and gas retailer authorisations. The surrender will take effect on 27 September 2024.
The AER's approval of the surrender was conditional on ensuring that impacted customers were protected during the transfer. ReAmped was required to provide customers with information about Energy Made Easy, a free and independent energy price comparison website. Additionally, ReAmped directly provided affected consumers with Frequently Asked Questions and information on consumer protections.
Until the surrender takes effect, ReAmped must continue to satisfy its retailer obligations, including maintaining its ombudsman membership and complying with its obligations to notify customers of their dispute resolution rights.
Applying for Nursing Studies in Australia: A Guide
You may want to see also
ReAmped Energy's Australian ownership
ReAmped Energy was founded by Australian Jason Donald, with financial backing from investors in New Zealand and the UK. Many of the company's Australian employees also have ownership stakes. ReAmped Energy sells electricity in South East Queensland, New South Wales, Victoria, South Australia, and the Australian Capital Territory. The company is certified carbon neutral and climate active, offering competitive solar feed-in tariffs and solar plans for customers, and also has active support for household solar. It supports a Savanna Burning project in the Tiwi Islands.
ReAmped Energy is not transparent about its energy sources. While it is largely committed to ending coal use by 2030, the company still buys some energy from the open market, where coal dominates. It supports a wind power project in China with credits stapled with an Australian vegetation offset from Bendigo, Victoria, but it hasn't invested in local renewables generation.
On 28 March 2024, the Australian Energy Regulator (AER) approved ReAmped Energy's application to surrender its electricity and gas retailer authorisations. The surrender will take effect on 27 September 2024. Until then, ReAmped is still an authorised retailer and must continue to satisfy its retailer obligations, including maintaining its ombudsman membership and complying with its obligations relating to notifying customers of their dispute resolution rights.
Glossier's Shipping to Australia: What You Need to Know
You may want to see also
ReAmped Energy's customer service
ReAmped Energy is an Australian energy retailer that sells electricity in South East Queensland, New South Wales, Victoria, South Australia, and the Australian Capital Territory. It is certified carbon neutral and climate active, and offers competitive solar feed-in tariffs and solar plans for customers.
ReAmped Energy prides itself on being an independent company with low prices and no lock-in contracts. Its customer service includes a live chat function available from 7 am to 10 pm, seven days a week. However, its call response score is 0%, indicating that it is not likely to answer calls within 30 seconds.
In 2021-22, 342 (1.9%) of ReAmped's customers lodged complaints against the company, with a complaints score of 98%. This high complaints score may indicate that the company effectively addresses customer concerns.
On March 28, 2024, the Australian Energy Regulator (AER) approved ReAmped Energy's application to surrender its electricity and gas retailer authorisations. ReAmped is required to protect impacted customers during the transfer by providing information about Energy Made Easy, an independent energy price comparison website. ReAmped will also provide affected consumers with Frequently Asked Questions and information on consumer protections. Until the surrender takes effect on September 27, 2024, ReAmped must continue to satisfy its retailer obligations, including maintaining its ombudsman membership and notifying customers of their dispute resolution rights.
Australian Airlines Flying to Israel: A Comprehensive Guide
You may want to see also
ReAmped Energy's green energy initiatives
ReAmped Energy is an independent electricity provider in Australia, servicing New South Wales, Victoria, Queensland, South Australia, and the Australian Capital Territory (ACT). The company offers simple plans with low base rates and fees, no lock-in contracts, and no conditional discounts.
ReAmped Energy has a range of green energy initiatives. The company is certified carbon neutral and climate active, and it supports a Savanna Burning project in the Tiwi Islands. ReAmped also offers competitive solar feed-in tariffs and solar plans for customers, alongside active support for household solar.
ReAmped Energy customers can add GreenPower to any electricity plan, allowing them to invest in accredited renewable energy with net-zero emissions. GreenPower is independently audited and managed by the Australian government, ensuring that users are supporting Australian jobs and renewable energy generation.
The company also offers green energy options, where customers can add 25%, 50%, 75%, or 100% to fully offset their electricity usage, although this comes at an additional cost. While ReAmped is largely committed to ending coal use by 2030, it still purchases some energy from the open market, where coal is dominant.
On March 28, 2024, the Australian Energy Regulator (AER) approved ReAmped Energy's application to surrender its electricity and gas retailer authorizations. This surrender will take effect on September 27, 2024. Until then, ReAmped must continue to satisfy its retailer obligations.
Norwex Shipping to Australia: What You Need to Know
You may want to see also
Frequently asked questions
ReAmped Energy was founded by Australian Jason Donald, with financial backing from investors in New Zealand and the UK. However, many of the company's Australian employees also have ownership stakes.
ReAmped Energy has a CHOICE Expert Rating of 53%, a Green electricity score of 58%, a Complaints score of 98%, and a Call response score of 0%.
ReAmped Energy sells electricity in South East Queensland, New South Wales, Victoria, South Australia, and the Australian Capital Territory.
