Lyla Lindsey
Quay Australia is a sunglass brand founded in 2004 by Linda and Allen Hammond. The brand has gained popularity among teens and young adults due to its trendy designs, affordable prices, and collaborations with celebrities such as Kylie Jenner and Desi Perkins. Quay Australia has a significant social media presence, with over 1.4 million followers on Instagram alone. However, the brand has received mixed reviews online, with some customers praising the style, quality, and affordability of their sunglasses, while others have expressed disappointment with the product quality and after-sales service.
| Characteristics | Values |
|---|---|
| Trustpilot rating | 2/5 |
| ProductReview.com.au rating | 1.5/5 |
| Customer service | Poor |
| Product quality | Variable |
| Affordability | Good |
| Styles and designs | Good |
| Social media presence | Strong |
| Celebrity endorsements | Yes |
Explore related products
What You'll Learn
Quay Australia's brand collaborations
Quay Australia, a brand born from the Australian music festival scene, has become a global phenomenon, offering trendy sunglasses at affordable prices. The brand has gained a massive following, especially among teens and young adults, with over 1.4 million followers on Instagram alone.
Quay Australia's success can be attributed to its effective social media marketing and strategic brand collaborations. The brand's limited-edition influencer collaborations have been a significant factor in its rise to becoming a power player in the sunglass market. One of the most notable collaborations is the Quay x Kylie collection with Kylie Jenner, a member of the Kardashian family and a social media influencer with a massive following. This collaboration successfully targeted Quay's target market and created a buzz around the brand.
Another successful collaboration is the Quay x Desi collection with Desi Perkins, an influencer with a significant following. The High Key, a QUAY X DESI style, is the company's top-selling look of all time, showcasing the impact of these brand partnerships.
Through these collaborations and its unique approach to marketing, Quay Australia has disrupted the traditional sunglass market, offering trendy and affordable options to its customers. The brand's ability to create buzz and stay relevant in a highly competitive industry is a testament to its effective strategies and collaborations.
Injured Wildlife in Australia: Counting the Cost
You may want to see also
Explore related products
$47.99 $69.99
Quality of sunglasses
The quality of Quay Australia sunglasses has received mixed reviews. On Trustpilot, the brand has an overall rating of 2 out of 5 stars, with some customers complaining about the quality of the sunglasses, describing them as "light and flimsy" and mentioning that the metal parts looked like they would tarnish easily. Others have praised the quality of the sunglasses, highlighting their durability and stylish designs.
One customer on ProductReview.com.au gave Quay Australia sunglasses a rating of 1.5 out of 5 stars, expressing disappointment with both the product quality and after-sales service. They mentioned that the lenses of their last two pairs of sunglasses delaminated, rendering them unwearable, and that Quay's customer service refused to repair or replace them as they were out of warranty.
Another reviewer on the same website mentioned that their sunglasses had also delaminated just over a year after purchase, which is typically when warranties expire. They were disappointed with Quay's customer support and felt that their manufacturing quality was poor.
However, some customers have had more positive experiences with the brand. One reviewer on a blog recommended Quay Australia sunglasses, praising their quality, stylish designs, and affordability. They mentioned that the sunglasses felt luxurious and sturdy, and that the brand offered a variety of styles at affordable price points.
Another customer, who owns three pairs of Quay sunglasses, also praised the quality and durability of the product. They mentioned that the sunglasses fit well, looked stylish, and were long-lasting, even without a proper case.
Overall, while there are some negative reviews regarding the quality of Quay Australia sunglasses, there are also positive testimonials highlighting their durability and stylish designs. It is important for customers to form their own opinions by trying out the products and assessing their quality and suitability for themselves.
Secularism's Rise in Australia: Evidence and Implications
You may want to see also
Explore related products
Customer service
Customer reviews of Quay Australia's customer service are mixed. While some customers have praised the company for its prompt delivery and well-packaged orders, others have criticised the company for issues with shipping, faulty products, and poor customer service.
Some customers have reported that their orders never arrived, while others have received faulty or defective products. In addition, some customers have experienced difficulties when attempting to return or exchange products, with some reporting that they never received refunds for returned items. There are also reports of unhelpful customer service representatives, long response times, and unaddressed complaints.
On the other hand, some customers have shared positive experiences with Quay Australia's customer service. One customer praised the company for its prompt delivery and well-packaged order, while another appreciated the frequent updates on their order's progress.
Quay Australia's customer service can be contacted via phone or email. The average hold time for phone calls is 5 to 10 minutes, with the longest wait times on Tuesdays and the shortest on Sundays. The average call time is 3 minutes. When calling, customers may be asked to provide their email, order ID, or address for identification purposes. The company's customer support has a rating of 1.7 out of 5, with most customers reporting dissatisfaction after interacting with customer service representatives.
Overall, while some customers have had positive experiences with Quay Australia's customer service, there are a significant number of negative reviews that highlight issues with shipping, product quality, and the effectiveness of the company's customer support.
Growing Cocoa Beans in Australia: A Step-by-Step Guide
You may want to see also
Explore related products
Affordability
Quay Australia is a brand of sunglasses founded in 2004 by Linda and Allen Hammond. The brand quickly gained popularity for its trendy and affordable sunglasses, targeting concert-goers who wanted stylish yet affordable eyewear.
The brand has a wide range of styles, from cat-eye to oversized frames, and offers both polarised and blue light lenses. The sunglasses typically range from $50 to $75, which is considered affordable compared to other designer brands.
Some customers have praised Quay Australia for its stylish designs, good fit, and affordability. One customer mentioned that the sunglasses are "very affordable for good quality sunglasses and they have heaps of styles to choose from." The brand has also gained a following for its collaborations with celebrities and influencers, such as Kylie Jenner and Desi Perkins, which have helped to increase its popularity, especially among younger adults.
However, there have been some negative reviews regarding the quality of the sunglasses, particularly in relation to buy-one-get-one-free promotions. Some customers have claimed that the quality of the promotional items was inferior to that of the full-priced frames, with issues such as flimsy construction and tarnished metal. There have also been complaints about the brand's customer service, with some customers feeling that their issues were not adequately addressed, especially regarding products that were just out of warranty.
Overall, while Quay Australia offers trendy and affordable sunglasses, there seem to be mixed reviews regarding the quality and durability of the products, as well as the after-sales service provided by the company. While some customers have been highly satisfied with their purchases, others have expressed disappointment and suggested that the quality can vary.
Colonial Australia: Environmental Impact of Settlement
You may want to see also
Explore related products
Shipping
Quay Australia is a sunglasses brand founded in 2004 by Linda and Allen Hammond. The brand has gained popularity for its trendy and affordable designs, amassing over 1.4 million followers on Instagram alone. Quay Australia offers a range of styles, including cat-eye and oversized frames, and has collaborated with celebrities such as Kylie Jenner and Desi Perkins.
When it comes to shipping, Quay Australia has received mixed reviews. While some customers have praised the fast delivery times, with orders arriving within a week, others have expressed disappointment with the shipping process. Some reviews mention issues with order cancellations and unexpected charges. It is important for customers to carefully review the shipping policies and return policies before placing an order.
To ensure a positive shopping experience, customers should be aware of any potential shipping delays or restrictions, especially when ordering during busy holiday periods or when shipping to remote locations. Quay Australia's website provides information about their shipping carriers, delivery timeframes, and any applicable fees. It is recommended to choose a shipping method that includes tracking information for added peace of mind.
Additionally, considering the environmental impact of shipping, Quay Australia may offer carbon-neutral shipping options or use recyclable packaging materials. Sustainable practices can enhance the brand's reputation and appeal to environmentally conscious consumers.
For international orders, customers should be mindful of any customs duties or taxes that may apply upon delivery. These additional charges are typically calculated based on the value of the goods and vary depending on the country of import. Quay Australia may provide resources to estimate these charges, ensuring customers are well-informed before finalizing their purchase.
Overall, while Quay Australia has a presence in over 35 countries and offers a diverse range of styles, it is essential to stay informed about shipping procedures to ensure a smooth and satisfactory shopping experience.
Study in Australia: Free Application Process
You may want to see also
Frequently asked questions
Quay Australia is a popular sunglass brand with a large social media presence and a cult-like following. However, reviews are mixed. On Trustpilot, the brand has a rating of 2 out of 5 stars, with some customers complaining about the quality of the products and poor customer service. On ProductReview.com.au, the brand has 1.5 out of 5 stars, with similar complaints about product quality and customer service.
Quay Australia is known for its trendy and affordable sunglasses, targeted towards teens and young adults. The brand was founded in 2004 by Linda and Allen Hammond, who wanted to create affordable yet trendy sunglasses.
Quay Australia sunglasses are available in 35 countries at over 2,000 retailers worldwide and online.
Reviews are mixed when it comes to the quality of Quay Australia sunglasses. While some customers have complained about the sunglasses feeling flimsy and tarnishing easily, others have praised the quality, saying that the sunglasses are long-lasting and fit well.
Some customers have complained about poor customer service from Quay Australia, particularly regarding issues with warranties and returns. However, there are also customers who have praised the brand for their fast shipping and generous offers.
