Iqos In Austria: Availability And Access

IQOS is a heated tobacco product owned by Philip Morris International. The product is available in Austria, and the company has a dedicated website for Austrian customers. The website offers a range of IQOS products, including devices, accessories, and tobacco sticks. The website also provides information on the benefits of using IQOS, such as a 30-day money-back guarantee, free delivery, and a wide range of accessories. However, it is important to note that IQOS ILUMA, the latest generation of IQOS devices, is not yet available in Austria.

IQOS accessories

IQOS is available in Austria, but the IQOS ILUMA is not. There is a wide range of accessories available for your IQOS device, and you can even personalise it.

For example, you can buy a simple solution to protect your device, such as a silicone sleeve, which comes in a range of colours. There are different sleeves designed for each of the three ILUMA products, as well as the original IQOS. You can also buy a sleeve plus carrier for your IQOS, which is available in three different colours.

If you want to add some colour to your IQOS, you can buy a neon door for your IQOS ILUMA Pocket Charger, or choose from a range of interchangeable aluminium door covers. You can also buy a leather-like full wrap, or a brushed microfiber wrap, to protect your IQOS ILUMA and give it a new look.

There are also accessories to help you dispose of your used tobacco sticks, such as the IQOS tray, which is available in four vibrant colours. You can also buy a premium ashtray, or a handcrafted leather ashtray.

If you want to keep your device clean, you can buy 50 cleaning sticks for your IQOS.

You can also buy a USB power adaptor and USB-C cable to charge your IQOS ILUMA.

There are also a range of accessories available on Etsy, such as a leather case for tobacco sticks, a wooden door for the IQOS Iluma, and a cable organiser bag.

IQOS warranty and replacement

IQOS is available in Austria. The official IQOS Austria website provides information on the product, its warranty, and replacement.

The IQOS warranty covers your device against accidental damage and international assistance for 12 months from the date of purchase. The warranty also includes quick and easy device replacement. The warranty period depends on the country of purchase, with devices bought in Palestine, for example, being covered for 1 year from the day of purchase. To activate the warranty, you can use the online diagnostic tool, visit an IQOS store, or contact IQOS through live chat.

The warranty covers the repair or replacement of any components that are defective in terms of material or workmanship when used according to the associated IQOS User Guide.

The following are excluded from the terms of the warranty:

• Uninterrupted and error-free functionality of the product
• Malfunction and/or damage caused by normal wear and tear or aging of the product
• Cosmetic damage (e.g., scratches, dents, broken plastic) that does not impact the product's functionality
• Damage caused by misuse, power surge, improper handling, liquid contact, or fire
• Malfunction due to use with non-compatible products, whether manufactured by Philip Morris International or third-party manufacturers
• Damage or malfunction caused by attempting to open, modify, or repair the device without authorisation
• Damage or malfunction caused by failing to use the device as described in the associated IQOS User Guide or in contravention of the firmware license agreement
• Product battery performance degradation
• Product containing fully or partially non-genuine parts
• Product with removed or altered serial numbers
• Any malfunctions caused by the firmware of the product, unless due to a defect in materials or workmanship
• Faults due to improper operation of "autostart" and/or "double tap" features that do not impact the product's functionality

How to Make a Claim for an IQOS Replacement

If your device stops working, you can make a claim for an IQOS replacement by contacting the Customer Care service. They are available every day from 11 am to 6 pm and will help troubleshoot any problems with your device. If you did not buy your device on the official website, you will need to provide proof of purchase. In the absence of proof of purchase, the company reserves the right to apply the warranty duration starting from the manufacturing date of the device components based on its records.

IQOS online troubleshooting

IQOS is available in Austria, and the website provides a troubleshooting page with a self-diagnostic tool to help identify any problems with your IQOS device. Here are some steps you can take to troubleshoot your IQOS device online:

Step 1: Access the Diagnostic Tool

Visit the IQOS website and look for the troubleshooting or support section, which will direct you to the online diagnostic tool.

Step 2: Identify the Issue

The diagnostic tool will prompt you to choose the specific problem you're experiencing from a list of common issues, such as charging problems, device heating irregularities, or connectivity issues.

Step 3: Follow the Guided Steps

Once the problem is identified, the diagnostic tool will provide a series of step-by-step instructions to address it. These may include checking connections, cleaning the device, or performing a reset.

Step 4: Troubleshoot with Confidence

With clear instructions, you can troubleshoot your IQOS device confidently and independently. The diagnostic tool empowers you to resolve issues on your own.

Step 5: Seek Further Assistance if Needed

If troubleshooting through the online diagnostic tool doesn't resolve the issue, you can contact customer service or visit a nearby IQOS store for personalized support.

Additionally, here are some general tips for troubleshooting your IQOS device:

• Ensure your device is switched on by pressing the button for 4 seconds.
• Try resetting your IQOS device to exclude a software error. You can learn how to reset your device on the troubleshooting page.
• Check the current firmware version on your IQOS device and update if necessary.
• Clean your IQOS holder and pocket charger thoroughly, and ensure they are charged for at least 20 minutes using the original IQOS power supply and USB cable.

IQOS order and payment problems

IQOS is available in Austria. The website provides information on the product, including its heated tobacco technology, and offers a 30-day money-back guarantee.

If you experience problems with ordering or payment, there are several options available to you. Firstly, you can try another payment method. Accepted payment methods include credit/debit card, PayPal, Amex, and Klarna. If the issue persists, you can contact the IQOS Customer Care Team for assistance. Their phone line connects you directly to a customer care agent, and they can also be reached via email or Facebook message.

Additionally, you can refer to the "Get Support" section of the website, which provides troubleshooting information and step-by-step help for your device. If you have a query regarding order tracking or status, you can check the "My Orders" section of your account or refer to the confirmation email containing your order number.

IQOS delivery and returns

IQOS offers free delivery on all orders, which are usually delivered within three business days. Accepted payment methods include Visa, MasterCard, PayPal, American Express, Diners Club, EPS, and Klarna. You can delay payment for up to 30 days or pay in instalments of up to 24 months.

If you wish to return your IQOS device, you can do so free of charge within 14 days of purchase. You will need a return label from Philip Morris, which you can request by calling the IQOS experts at 0800 90 10 91. You will need to provide the following information:

• Order number
• First and last name of the buyer
• Address of the buyer
• E-mail address of the buyer

Once you have received the return label via email, print it out and stick it on your return package. You can then take the package to a parcel drop-off counter or an Österreichische Post AG dispatch box in Austria. Keep the confirmation of posting for reference.

Please note that it is only possible to return your IQOS device by post if you purchased it from the IQOS online store. If you did not purchase your device from the online store, you must return it to your chosen sales channel.

Frequently asked questions