Lexi Webster
Energy Locals is an Australian-owned electricity retailing company that was launched in New South Wales in 2017. The company is owned by a consortium led by Palisade Impact, a leading impact investor. Energy Locals aims to provide cost-effective energy to residents, small businesses, and commercial enterprises, while also focusing on sustainability and green energy. The company has received recognition for its efforts in fighting climate change and has been rated as one of the greenest power providers.
| Characteristics | Values |
|---|---|
| Ownership | Owned by a consortium led by Palisade Impact. Previously, it was owned by Quinbrook Infrastructure Partners. |
| Australian-owned | Yes, as of late 2024, it is 100% Australian-owned and operated. |
| Mission | "Kill the traditional energy model from within" by offering customers a membership service for a monthly set fee and electricity at wholesale market prices. |
| Focus | Providing cost-effective energy with a focus on transparency, customer service, technology, and the environment. |
| Customer base | More than 260,000 retail and business customers in NSW, Victoria, Queensland, South Australia, ACT, and Tasmania. |
| Recognition | Top-rated power company on Product Review. Rated as one of the greenest power providers in the 2022 Greenpeace Green Electricity guide. |
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What You'll Learn
Energy Locals is 100% Australian-owned
Previously, Energy Locals was partly foreign-owned by Quinbrook, a US-based investor. However, as of late 2024, the company has been bought by a consortium led by Palisade Impact, a leading impact investor, making it wholly Australian-owned. The Australian government-backed Clean Energy Finance Corporation (CEFC) is also a key member of the consortium.
Energy Locals provides residents, small businesses, and commercial enterprises with clean, cost-effective energy. The company is passionate about transparency, Australian-based customer service, technology, and the environment. It has a strong focus on sustainability and green energy, and was rated one of the greenest power providers in the 2022 Greenpeace Green Electricity guide.
Energy Locals acknowledges the Aboriginal and Torres Strait Islander peoples as the traditional custodians of the lands where the company operates. The company is committed to making a positive impact in the communities it serves and has delivered real benefits to local residents and businesses.
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Energy Locals' green energy initiatives
Energy Locals is an Australian-owned and operated energy provider that offers clean, cost-effective energy to residents, small businesses, and commercial enterprises. The company is passionate about transparency, Australian-based customer service, technology, and the environment.
Energy Locals is committed to providing cleaner energy to more Australians and has been recognised for its sustainability leadership and efforts to combat climate change. In 2023, the company offset 96,000 tonnes of emissions, which is equivalent to removing 21,000 cars from the road for a year.
The company has been rated one of the greenest power providers in the 2022 Greenpeace Green Electricity guide and was awarded the 2024 Finder Green Energy Retailer of the Year. Energy Locals also received recognition from Finder for its sustainability leadership and initiatives to address climate change.
Energy Locals offers simple and clear pricing, excellent rates, and exceptional customer service. The company provides members with carbon offsets for their usage and does not employ lock-in contracts, allowing members to stay with them voluntarily.
Energy Locals is owned by a consortium led by Palisade Impact, a prominent impact investor. The Australian government-backed Clean Energy Finance Corporation (CEFC) is a key member of the consortium. The CEFC, with access to over $30 billion in Australian government funding, is a specialist investor in the transition to net zero.
Energy Locals is dedicated to making a positive impact in the energy industry and the communities it serves. The company offers expertise, products, and services to developers to enhance cost-effectiveness and reduce their reliance on the grid.
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Energy Locals' customer service
Energy Locals is an Australian-owned and operated energy provider that offers clean, cost-effective energy to residents, small businesses, and commercial enterprises. The company is committed to providing excellent customer service and treats its members like real people.
Energy Locals has a 24/7 online portal where customers can take care of the basics. They also have an Australian-based support team that customers can connect with easily over a phone call. The company has received positive feedback for its customer service, with reviews describing the team as "helpful and compassionate while still efficient and useful". Another review mentions that the company investigated an issue and found it to be a metering and records error, and overall, the customer service was good.
However, some reviews have criticised the company for its pricing structure, with one review mentioning that they were paying hundreds of dollars more per month compared to other providers due to hidden demand charges, high daily supply charges, and an unnecessary membership fee. Another review mentioned that while the customer service was great, the company had automatically debited their account with a charge that was 3300% higher than the previous bill.
Energy Locals is committed to making energy cheap, fair, and cleaner for Australian households, businesses, and developers. The company offers simple, clear pricing and is against ripping off Aussies. They provide cost-effective energy and go beyond offering expertise, products, and services to developers so they can improve cost-effectiveness while reducing their reliance on the grid.
Overall, Energy Locals appears to be well-regarded for its customer service, with positive reviews praising the team's helpfulness, efficiency, and compassion. However, there have been some criticisms regarding the company's pricing structure and hidden costs.
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Energy Locals' history and mission
Energy Locals is an Australian-owned electricity retailing company that was launched in New South Wales in 2017. The company was founded by CEO Adrian Merrick, who, after 15 years in the energy sector, wanted to create a company that would "kill the traditional energy model from within". Energy Locals aims to offer customers a membership service, for a monthly set fee, and the supply of electricity based on wholesale market prices.
The company is passionate about transparency, Australian-based customer service, technology, and the environment. They provide cost-effective energy to residents, small businesses, and commercial enterprises, while also offering expertise, products, and services to developers to improve cost-effectiveness and reduce their reliance on the grid.
Energy Locals is committed to making a positive impact in the industry and the communities they serve. They have been recognised for their focus on green energy and sustainability and were rated as one of the greenest power providers in the 2022 Greenpeace Green Electricity guide. In 2023, they offset 96,000 tonnes of emissions, which is equivalent to taking 21,000 cars off the road for a year.
The company is owned by a consortium led by Palisade Impact, a leading impact investor. The Australian government-backed Clean Energy Finance Corporation (CEFC) is a key member of the consortium and has access to over $30 billion in government funding. This makes the CEFC's involvement an important part of Energy Locals' future.
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Energy Locals' future plans
Energy Locals is an Australian-owned and operated energy provider that aims to kill off the traditional retail model by dismantling the things that customers find frustrating about today’s energy. The company is passionate about transparency, Australian-based customer service, technology, and the environment.
Energy Locals offers residents, small businesses, and commercial enterprises clean, cost-effective energy. The company provides simple, clear, and wallet-friendly pricing that makes sense. It also offers 100% carbon-neutral plans and access to wholesale electricity rates for an annual membership fee.
The company has a social conscience and is committed to providing cleaner energy to more Australians. It is also dedicated to accelerating the transition to locally generated, carbon-free power. Energy Locals is proud of its efforts in sustainability leadership and fighting climate change. For example, in 2023, the company offset 96,000 tonnes of emissions, which is like taking 21,000 cars off the road for a year.
Energy Locals plans to continue offering great rates and customer service, treating its members like real people. The company will also likely continue to expand its sustainability initiatives and partnerships, such as the Haystacks Solar Garden, Golden Plains wind farm, and the South Australian Virtual Power Plant, to bring financial and eco perks to local residents.
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Frequently asked questions
Energy Locals is owned by a consortium led by Palisade Impact, a leading impact investor. The Australian government-backed Clean Energy Finance Corporation (CEFC) is a key member of the consortium. While Energy Locals was previously partly foreign-owned, as of late 2024 it is now ‘proudly’ 100% Australian owned and operated.
Energy Locals was founded by Adrian Merrick in 2017.
Adrian Merrick founded Energy Locals with the mission to "kill the traditional energy model from within". The company aims to offer customers a membership service for a monthly set fee and the supply of electricity based on “wholesale” market prices.
