Lexi Webster
Brosa is an Australian company that offers designer furniture and homeware. The company was founded in 2014 by Ivan Lim, who aimed to streamline the furniture-buying process by allowing customers to purchase directly from makers in Australia and overseas. Brosa delivers across Australia and has showrooms in Melbourne and Sydney. The company has received mixed reviews, with some customers praising the quality and delivery of their purchases, while others have reported issues with damaged items and delivery services.
| Characteristics | Values |
|---|---|
| Location | Australia |
| Services | Virtual services, delivery to all regions |
| Delivery in Melbourne | Strictly contactless and limited to "at your door" |
| Website | www.brosa.com.au |
| Reviews | Positive and negative reviews |
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What You'll Learn
Brosa's delivery service
Brosa is an Australian company that offers designer furniture and homeware online and in-store. The company was launched in 2014 by Ivan Lim, who wanted to streamline the furniture-buying process, which often involves darting between different stores and showrooms. Brosa allows customers to buy furniture and homeware directly from makers in Australia and overseas, cutting out the additional expenses of salespeople, warehousing, and exporters.
Brosa has its own delivery drivers and tracking system. Customers receive a text with a suggested delivery day and can respond with their availability. However, reviews of Brosa's delivery service have been mixed. While some customers have praised the efficiency and speed of delivery, others have complained about issues such as delays, damage to products, and misleading information regarding delivery terms.
For example, one customer from Victoria shared their experience of paying $350 for the delivery of a TV unit within 1-5 business days. However, the item arrived after 11 working days and was left at their doorstep, blocking their door. Additionally, the customer discovered that the unit was damaged and not made of solid oak as advertised. In another instance, a customer from Melbourne shared their disappointment with the delivery company's refusal to honour their terms and conditions. They had selected delivery "to the room of choice," but the delivery drivers informed them that they would need to return with a second team to move the furniture upstairs.
On a positive note, some customers have expressed satisfaction with Brosa's delivery service. One customer from Melbourne received regular delivery updates and praised the quick and efficient delivery of their outdoor lounge. Another customer from Sydney mentioned that their sofa bed arrived quickly, and they were happy with the overall experience, stating that they would definitely purchase from Brosa again.
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Brosa's product quality
Brosa Furniture is an Australian company that offers designer furniture and homewares. The company was founded in 2014 by Ivan Lim, who was frustrated by the inefficient and stressful process of buying furniture. Brosa aims to make the furniture-buying process painless for its customers.
Brosa Furniture sources its products from both local and international makers. The company has a showroom in Fitzroy, Melbourne, called Brosa Studio, where customers can browse mid-century-style furniture, timber pieces by Japanese designer Aoto Takada, concrete-topped dining tables, and plush velvet sofas.
While Brosa offers a wide range of furniture options, the quality of its products has been a topic of discussion among customers. Some customers have praised Brosa's products for their great quality, with one reviewer specifically mentioning that their outdoor furniture was "structurally sound, solid and well-built". Another customer highlighted that their bedhead was of great quality and had a nice texture.
However, there have also been some negative reviews regarding the quality of Brosa's furniture. One customer complained that the Melody TV unit they ordered was damaged and did not match the description on the website. They mentioned that it looked like cheap MDF/cardboard instead of the solid oak that was advertised. Another reviewer expressed concerns about a scam, as they did not receive their item and were not refunded.
Overall, Brosa Furniture offers a range of designer furniture options, but customer experiences vary when it comes to product quality. While some customers are highly satisfied with the quality and craftsmanship of Brosa's products, others have encountered issues with damage, misrepresented materials, and delivery problems. It is always advisable for customers to thoroughly research and read reviews before making a purchase decision.
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Brosa Studio in Fitzroy
Brosa is a furniture and homeware company that delivers products across Australia. The company has a showroom in Melbourne, called Brosa Studio+, located at 179 Johnston St, Fitzroy VIC 3065. The showroom is open seven days a week and is open to visitors without appointments. The showroom displays a carefully curated selection of Brosa designs, showcasing the current season's trends.
The studio offers a unique shopping experience, allowing customers to browse at their own pace and seek assistance from interior experts and stylists if needed. Each item in the showroom has a QR code that customers can scan to access information about pricing, materials, and dimensions. This feature empowers customers to make informed decisions and purchase items on the spot without interacting with salespeople.
Brosa Studio+ also provides a complimentary stylist service, where qualified Brosa stylists offer personalised advice and help customers visualise pieces in their homes using augmented reality tools, colour cards, and fabric swatches. Customers can take up to five fabric swatches or colour cards home to view later, aiding in their decision-making process.
The showroom is a space where customers can explore, learn, and seek inspiration for their homes. With no pushy salespeople, customers can comfortably take their time to decide, ensuring a pleasant and pressure-free shopping experience.
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Brosa's customer service
Brosa is an Australian company that offers designer furniture and homeware online and in-store. It was launched in 2014 by Ivan Lim, who aimed to streamline the furniture-buying process, which he found to be inefficient and stressful.
However, other customers have expressed disappointment with Brosa's delivery service and their failure to honour terms and conditions. One customer reported that their item was left at their doorstep after a delayed delivery, and upon inspection, the item was damaged and not as described on the website. Another customer shared a similar experience, stating that Brosa/Kogan did not honour their terms and conditions regarding delivery to the room of choice.
Brosa Studio, the company's showroom in Fitzroy, offers a unique try-before-you-buy experience. Customers can bring in a photo of their space, which the team converts into a virtual room, projecting different products onto it. This allows customers to visualise how the furniture would look in their homes before making a purchase. The showroom also provides swatches and mood boards to help customers make informed decisions.
Brosa's website and reviews suggest that they aim to provide a convenient and flexible shopping experience, with virtual services and delivery options available across Australia. However, some customers have encountered issues with deliveries and discrepancies between the advertised and received products.
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Brosa's online shopping experience
Brosa is an Australian company that offers an online shopping experience for furniture and homeware. The company was founded in 2014 by Ivan Lim, who was frustrated by the inefficient and stressful process of buying furniture. With Brosa, customers can buy furniture and homeware directly from makers in Australia and overseas, cutting out the additional costs of salespeople and warehousing.
The Brosa website offers a range of features to make the furniture-buying process easier for customers. Customers can browse through a range of designer furniture for their living space, dining area, and bedroom, with the goal of being able to furnish their home "painlessly". Brosa also has a team of interior designers and stylists who can provide guidance and help customers make informed decisions about their purchases.
In addition to its online presence, Brosa also has physical showrooms in Melbourne and Sydney, including the Brosa Studio in Fitzroy. The showroom features mid-century-style furniture, timber pieces by Japanese designer Aoto Takada, concrete-topped dining tables, and plush velvet sofas. Customers can bring in a photo of their space, which the team will convert into a virtual room and project different products onto it. This allows customers to visualise how the furniture would look in their home and experiment with different aesthetics before making a purchase.
Brosa also offers delivery services across Australia, with its own delivery drivers and tracking system. Customers receive a text with a suggested delivery day and can respond with their availability. However, some customers have reported issues with delivery, including delays, misleading information, and damage to items during transit. There are also mixed reviews regarding the quality of the furniture, with some customers reporting that the items they received were not as described on the website.
Overall, Brosa's online shopping experience offers convenience and a wide range of designer furniture options for customers in Australia. The company aims to streamline the furniture-buying process and provide guidance to customers through its team of interior designers and stylists. However, there are some areas for improvement, particularly in terms of delivery reliability and ensuring the accuracy of product descriptions.
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Frequently asked questions
Yes, Brosa is an Australian company that was founded in 2014 by Ivan Lim. It has a showroom in Fitzroy, Melbourne, and delivers across Australia.
Brosa sells furniture from both local and international makers. While some of its products are made in Australia, others are sourced from overseas.
Yes, the Brosa Studio showroom is located at 179 Johnston Street, Fitzroy, and is open Monday to Saturday from 9:30 am to 5:30 pm, and on Sundays from 10 am to 5:30 pm.
Yes, Brosa delivers to all regions across Australia. Delivery in Melbourne is currently contactless and limited to the customer's door.
