
Australia Post is a government-owned entity that operates as a self-funded business enterprise. The postal service is represented by two shareholder ministers, the Minister for Finance and the Minister for Communications, Urban Infrastructure, Cities and the Arts. With a workforce of over 64,000 people, it is one of Australia's largest retail networks, delivering more than 69 million items internationally last year. However, Australia Post has faced financial woes in recent years, with losses expected to grow, prompting the federal government to launch a review of its business model and letter delivery obligations.
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What You'll Learn
- Australia Post is a government-owned, self-funded business enterprise
- The Australian Postal Corporation Act 1989 establishes its main function as providing postal services
- The postal service is facing financial woes due to the decline of letter-writing
- The federal government is reviewing Australia Post's business model
- Australia Post is subject to a Commercial Freedoms Framework

Australia Post is a government-owned, self-funded business enterprise
The postal service has been facing financial woes, with losses from its letter-delivery service amounting to nearly $200 million in six months. The decline in letter-delivery services has been attributed to the increasing digitization of the economy and the rise of digital services. Australia Post's CEO, Paul Graham, has acknowledged the need for a review of the postal service, stating that the "Australian community needs to have [a] discussion on modernizing postal services."
The federal government has launched a review of Australia Post's business model, considering options such as scaling back the unprofitable letter delivery service to prioritize the fast-growing parcel service. The government has also acknowledged the need to maintain the long-term financial stability of Australia Post to ensure it can continue supporting small businesses and providing essential community services, particularly in rural, regional, and remote areas.
As a government business enterprise, any profits earned by Australia Post are either paid as dividends to the Australian Government or reinvested in its assets and services. Australia Post has a diverse workforce of over 64,000 team members, with a strong commitment to sustainability and community initiatives.
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The Australian Postal Corporation Act 1989 establishes its main function as providing postal services
Australia Post is a government business enterprise that is self-funded and wholly owned by the Australian Government. The Australian Postal Corporation Act 1989 is the enabling legislation for Australia Post, and it outlines the main function of the organisation as providing postal services.
The Act establishes Australia Post's principal function, which is to provide postal services to the Australian community. This includes the delivery of mail, the issuing of stamps, and the provision of other postal-related services. The Act also sets out the subsidiary functions of Australia Post, which include carrying on businesses or activities related to postal services, such as providing packaging and delivery options for customers.
In addition to its principal and subsidiary functions, the Australian Postal Corporation Act 1989 also outlines the role of the Australia Post Board. The Board is responsible for deciding the objectives, strategies, and policies that Australia Post follows. They ensure that the organisation performs its functions efficiently and consistently with sound commercial practices. The Board also has specific postal and postal-related powers, such as the ability to set performance standards for mail delivery and the authority to return letters received from foreign postal authorities.
Furthermore, the Act establishes community service obligations for Australia Post. These obligations include ensuring that letter services are reasonably accessible to all people in Australia and that the performance standards meet the social, industrial, and commercial needs of the Australian community. The Act also confirms a broad range of powers for Australia Post, which are relevant to its function, and outlines the general governmental obligations of the organisation.
Overall, the Australian Postal Corporation Act 1989 provides the legislative framework for Australia Post's operations, with its main function being the provision of postal services to the Australian community.
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The postal service is facing financial woes due to the decline of letter-writing
Australia Post is a government-owned entity, with the Australian Government as its sole shareholder. The postal service has been facing financial woes due to the decline in letter-writing, a trend that has been ongoing for several years. The COVID-19 pandemic and subsequent lockdowns temporarily masked this decline with a surge in parcel deliveries. However, as lockdowns ended and eCommerce volumes normalised, the underlying financial challenges became more visible.
In the first half of the 2023 financial year, Australia Post's group revenue was $4.69 billion, a 2.4% decrease from the same period in 2022. This decline was largely driven by a significant drop in letter volumes, resulting in a record first-half letter loss of $189.7 million. The cost of delivering letters has been increasing due to rising delivery points and operational costs, including wage increases and infrastructure disruptions.
The shift towards digital communications has been a significant contributor to the decline in letter-writing. Australia Post has acknowledged that letter volumes are in an "unstoppable decline," and they expect this trend to continue, with Australian households receiving less than one letter per week by the end of the decade. This has resulted in a decrease in retail transactions at Post Offices, impacting their profitability.
To address these financial challenges, Australia Post has introduced a new operating model for its corporate support office, aiming to simplify and streamline its business operations. The postal service remains focused on driving business and operational efficiencies and has invested in new technology to improve its services. Despite the challenges, Australia Post remains committed to providing essential services to Australian communities and ensuring long-term financial sustainability.
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The federal government is reviewing Australia Post's business model
Australia Post is a government-owned business enterprise that is self-funded and owned by all Australians. The postal service has been in operation for 214 years and has a workforce of over 64,000 people.
The postal service is currently obliged to deliver letters to 98% of Australian homes every weekday and 99.7% at least twice a week. The cost of letters is also regulated, with a single uniform rate for sending letters or postcards anywhere within Australia. However, the number of letters being sent is in decline, with households now receiving an average of 2.4 letters per week, and this number is expected to halve in the next five years.
The federal government's review aims to scale back the unprofitable letter delivery service and prioritize the fast-growing parcel service. Australia Post CEO Paul Graham has stated that the review is necessary to modernize postal services and ensure the long-term financial stability of the business. The postal workers' union has warned that any changes to Australia Post's network should enhance, rather than dilute, its services.
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Australia Post is subject to a Commercial Freedoms Framework
Australia Post is a government-owned business enterprise that operates as a Corporate Commonwealth Entity under the PGPA Act. The Australian Postal Corporation Act of 1989 is the enabling legislation for Australia Post, outlining its primary function of providing postal services and related businesses.
As a wholly-owned entity of the Commonwealth, Australia Post is subject to a Commercial Freedoms Framework. This framework grants Australia Post exclusive rights to carry letters and issue stamps within Australia, with uniform service standards and pricing. The framework also establishes performance standards for mail delivery, outlined in the Australian Postal Corporation (Performance Standards) Regulations 2019.
The Commercial Freedoms Framework allows Australia Post to operate with a degree of autonomy in managing its business and delivering commercial value. It empowers the organization to make strategic decisions, drive innovation, and ensure efficient operations while meeting the diverse needs of the Australian community.
The framework also defines the role of the board in setting objectives, strategies, and policies for Australia Post. The board ensures that the organization functions properly and efficiently, adhering to sound commercial practices. Additionally, community service obligations are outlined, emphasizing equitable access to letter services for all Australians and ensuring that performance standards meet social, industrial, and commercial requirements.
Overall, the Commercial Freedoms Framework provides Australia Post with the necessary flexibility to adapt to market demands, drive innovation, and maintain financial sustainability while delivering essential postal services to the nation.
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Frequently asked questions
Australia Post is wholly owned by the Australian Government and is represented by two Shareholder Ministers, the Minister for Finance and the Minister for Communications, Urban Infrastructure, Cities and the Arts.
As a government business enterprise, Australia Post is self-funded. Any profit earned is either used to pay a dividend to its shareholder, the Australian Government, or reinvested in its assets and services.
The main function of Australia Post is to provide postal services, including the delivery of letters and parcels.
Australia Post has been facing financial challenges due to the decline in letter-writing and the increasing adoption of digital services. In 2023, the federal government launched a review of Australia Post's business model, with a focus on scaling back its unprofitable letter delivery service and prioritising its growing parcel service.
Australia Post has invested in new technology, facilities, and its fleet to deliver better services. It also works in partnership with organisations like Beyond Blue, the Australian Red Cross, and the Indigenous Literacy Foundation to support community initiatives.








































