Lexi Webster
In Australia, 1300 numbers are not toll-free, and charges apply depending on whether the call is made from a fixed landline or a mobile phone. When dialled from a landline in Australia, 1300 numbers are charged as standard local calls, whereas calls made from mobiles are charged at mobile carrier rates. While 1300 numbers are not free, some providers offer plans with lower call rates or free talk time for local landline-to-landline calls. In contrast, 1800 numbers are toll-free, meaning that calls are free for the caller but incur charges for the business.
| Characteristics | Values |
|---|---|
| Cost of 1300 numbers for callers | Not free for callers; cost is shared between the caller and the business owner. |
| Cost of 1300 numbers for businesses | Businesses are charged at different rates depending on whether the call is made from a landline or mobile, and if the call is answered on landline or mobile. |
| Cost of 1300 number acquisition | Free numbers are available. More memorable numbers are available for a one-time fee. |
| Cost of 1300 number plans | Monthly plans are available, with some offering free talk time for local landline-to-landline calls. |
| Call origin | Can be called from mobiles and landlines, both within Australia and overseas. |
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What You'll Learn
1300 numbers are not free to call from landlines in Australia
In Australia, 1300 numbers are not free to call from landlines. Unlike 1800 numbers, which are free to call from any fixed landline phone in Australia, 1300 numbers are charged to both the caller and the business. When calling a 1300 number from a landline, the caller is charged at a local rate. The business is also charged at varying rates, depending on whether the call is answered on a landline or mobile phone.
The cost of calling a 1300 number from a mobile phone in Australia varies depending on the mobile carrier. While some providers like Virgin Mobile, Telstra, and Optus do not charge their customers for 1300 number calls, others may do so. For this reason, it is important to check with your mobile carrier before making a 1300 number call from a mobile phone.
The cost of a 1300 number can also depend on the memorability of the number. For example, a Gold number may cost $59 + GST, a Platinum number $109 + GST, and a Paired number $89 + GST. However, some 1300 number providers offer plans that include lower call rates or free talk time for local landline-to-landline calls. For instance, Alltel's PLUS plan includes 300 minutes free, while the BASIC plan includes 100 minutes free. Therefore, if your business only services your local area, your 1300 number may not incur any additional costs beyond your monthly plan.
If you are looking for a toll-free number for your business, an 1800 number is a better option than a 1300 number. 1800 numbers are free for anyone to call from anywhere in Australia and can be obtained from websites such as www.1800numbersaustralia.com.au.
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Mobile calls to 1300 numbers are now free on some networks
In Australia, 1300 numbers are not toll-free. The cost of calling a 1300 number is shared between the caller and the business owner. When dialling from a landline in Australia, 1300 number calls are charged as a standard local call. However, when dialling from a mobile phone, the caller is charged according to the mobile carrier rates.
While historically not free from mobiles, many Australian service providers are now eliminating charges for 1300 calls made from mobile devices. This decision has made these calls largely free for users. Leading providers, such as Virgin Mobile, Telstra, and Optus, don't charge their customers for 1300 number calls. However, it's important to note that the decision to charge for these calls rests with individual service providers.
Additionally, some mobile providers offer plans that include free calls between numbers on the same network, unlimited calls, or a set number of free minutes. It is recommended to check your plan's Critical Information Summary to understand its charges.
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1800 numbers are free to call from any phone in Australia
In Australia, 1300 numbers are not toll-free. Callers are charged at a local rate if they are dialling from a fixed landline. If they are calling from a mobile phone, they are charged according to their mobile carrier rates. This means that, depending on the carrier, calls to 1300 numbers from mobile phones may be free.
The main difference between 1300 and 1800 numbers is how the calls are charged. 1800 numbers are toll-free, meaning that the caller is not charged. Instead, the business or organisation receiving the call is charged. This makes 1800 numbers a good option for businesses that want to provide a toll-free number for their customers.
However, it is important to note that some mobile providers may charge for calls to 1800 numbers. This is because, while calls to 1800 numbers are free from fixed landlines, mobile providers may charge a connection fee for calls answered by voicemail or a message bank. Therefore, it is always a good idea to check with your mobile provider to understand the charges that may apply.
In summary, 1800 numbers are free to call from any fixed landline phone in Australia. Callers using mobile phones may still be charged a rate determined by their mobile service provider. So while 1800 numbers are generally free to call, there may be some exceptions depending on the caller's phone plan and mobile provider.
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1300 numbers are free to select from some providers
1300 numbers are not free to call in Australia. When dialling a 1300 number from a landline, callers are charged at a local call rate. When dialling from a mobile phone, the caller is charged according to the mobile carrier rates.
However, some providers do offer 1300 numbers free of charge as part of their service. For example, Alltel offers a wide selection of 1300 numbers free of charge, unless it is a Smartnumber. Think Pickle also offers 1300 numbers with a 7-day free trial.
Businesses pay to maintain and operate 1300 numbers, with costs including monthly plans, call routing, setup fees, and incoming call rates. The price of a 1300 number may also depend on the memorability of the number, with premium numbers often incurring higher fees.
When selecting a 1300 number provider, it is important to consider the different plans and features offered, such as custom call routing and tracking options, as well as the overall cost.
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1300 number call plans can include free minutes
1300 numbers are not toll-free numbers in Australia. Callers are charged at a local rate if dialling from a fixed landline, and at mobile carrier rates if dialling from a mobile phone. However, some 1300 number providers do offer call plans that include free minutes.
For example, Alltel offers a range of monthly plans, including the Starter plan for $10 a month and standard plans starting at $20 a month. All plans include a $30 one-time setup fee. Alltel's PLUS plan includes 300 minutes free, while the BASIC plan includes 100 minutes free. This means that if your business only operates locally, your 1300 number could be covered by your monthly plan, with all call costs covered by your free local calls.
Business1300 also offers 1300 number plans with bonus call credits for additional talk time. Their plans start from $5 per month, with no monthly lease charges and an access fee that covers the numbering charge.
When choosing a 1300 number plan, it is important to consider your business's specific needs, such as the volume of calls, the devices used for calling and answering, and the geographical location of your customers. Additionally, if you require a memorable number, such as a Smartnumber that spells a word or has an easy-to-recall sequence, there may be additional costs involved.
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Frequently asked questions
No, 1300 numbers are not free to call in Australia. The cost of the call is split between the number owner and the caller. However, most major Australian mobile networks now offer 1300-friendly phone plans, so most people no longer need to worry about 1300 call fees.
Calling a 1300 number from an Australian landline usually costs a small fee of around 25 to 35 cents per call.
To call an Australian 1300 number from overseas, dial the international code, followed by Australia's country code (61), and then the 1300 number digits. The cost depends on your provider and whether you're calling from a mobile or landline.
