
If you want to trace a private number in Australia, there are several methods you can try. One way is to use a paid service like TrapCall, which can uncover restricted and blocked callers and provide their mobile name, phone number, and address. Another option is to use a site like UnMask to look up a phone number and find the caller's other phone numbers and social media accounts. Additionally, you can dial *69 on a landline or #69 on a mobile phone to call back the last private number that called you, although this may be restricted to a certain time period. If you're receiving harassing calls, you can report them to your carrier or the police, who have the authority to trace the calls and take action. You can also use call-blocking features on your phone or apps like Extreme Call Blocker Droid to prevent unknown or private numbers from reaching you.
| Characteristics | Values |
|---|---|
| How to trace a private number in Australia | Dial *69 for landlines or #69 for mobile phones to call back the private number. |
| Use an app like TrapCall or TrueCaller to identify the caller. | |
| Contact your phone service provider to block the number or report nuisance calls. | |
| File a formal report with the police, who can then request call details from the carrier. |
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What You'll Learn

Using apps to identify callers
There are several apps available that can help you identify private callers. These apps work by retrieving the caller's true identity and region, and some also offer additional features such as spam call blocking and SMS filtering. Here are some of the most popular apps in Australia:
- TrapCall: This paid service uncovers restricted and blocked callers, providing users with the registered mobile name, phone number, and address of the caller. It also offers a blacklisting feature to block unwanted callers.
- UnMask: This website allows you to look up a phone number to find the caller's other phone numbers, social media accounts, and more.
- Caller ID - Who Called Me: This app helps identify unknown and private callers, blocks spam and scam calls, and displays the true caller ID name and region.
- Showcaller: Showcaller automatically identifies incoming calls from numbers not in your contacts and alerts you about incoming spam calls. It also allows you to block spam calls and messages from private, hidden, or unknown numbers.
- Rap Sheet: This free app retrieves the true caller ID to prevent potential spam, scam, and fraud. It offers instant caller ID for unknown numbers, including private callers, and allows you to search and add numbers to your history and commenting logs.
- Calls Blacklist: This app effectively blocks unwanted calls and filters SMS messages from private, hidden, or unknown numbers.
- Getcontact: This app includes features such as caller identification, spam call and SMS filtering, and secure messaging options. It also has an AI-driven call assistant that can take calls and provide details about the caller when you are unavailable.
- Mr. Number: This app helps block unwanted calls and identify and prevent spam, scams, and fraudulent activity. It allows you to block calls from specific individuals, area codes, or even entire countries. It also proactively blocks potential fraud or spam calls based on community feedback.
While these apps can be useful in identifying and blocking unwanted callers, it is important to note that they may not work in all cases, especially if the calls are made from a VOIP network or foreign service provider. In such cases, contacting your phone service provider or reporting the issue to the police may be necessary.
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Contacting your phone service provider
If you're receiving harassing or threatening calls and need to identify the caller, one option is to contact your phone service provider. Here are the steps you can take:
First, gather any relevant information, including the date and time of the calls, the number of calls received, and any patterns or trends you've noticed. This information will be helpful when you report the issue.
Next, locate your phone service provider's contact information. You can usually find their customer support details on their website or your monthly bill. Most providers offer multiple ways to get in touch, including phone, email, and online chat. Choose the option that's most convenient for you.
When you contact your phone service provider, explain the situation clearly and calmly. Provide them with the dates and times of the calls, as well as any other relevant details. They may ask for your account information or other personal details to verify your identity and access your call records.
Ask your phone service provider to help you trace the private number. Explain that you are concerned about your privacy and safety, and request that they use their tools and technologies to identify the caller. They may be able to provide information such as the caller's phone number, name, or approximate location.
Depending on the circumstances and your provider's policies, they may offer options to block the private number or advise you on the next steps, especially if the calls are harassing or threatening. Be sure to keep a record of your interactions with your phone service provider, including any reference numbers, the names of individuals you speak to, and the actions agreed upon. This information will be valuable if you need to refer back to the case or escalate the matter further.
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Blocking unknown numbers
Android Devices
To block unknown numbers on an Android device, follow these steps:
- Open your default calling app.
- Tap the settings symbol, usually found in the top-right corner of the screen.
- Select the "blocked numbers" option. The exact name may vary depending on the device manufacturer or Android version.
- In the block list settings, look for options to add numbers. Tap "Add a number" or "Block unknown numbers."
- You will then be able to select specific options for blocking unknown numbers.
Apple Devices
For Apple devices with iOS 13 and later, you can turn on the "'Silence Unknown Callers' feature. This will block phone numbers that you have never been in contact with and that are not saved in your contacts list.
You can also download third-party apps from the App Store that detect and block spam phone calls. Go to Settings > Apps > Phone, tap "Call Blocking & Identification," and enable the app.
Other Options
If you are receiving unsolicited calls, you can register your phone number with the Do Not Call Register in Australia. This is a free service that helps reduce telemarketing calls. Additionally, you can use a spam filter to block unsolicited emails and be cautious when returning missed calls from unknown numbers.
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Dialing *69 to call back unknown numbers
If you want to call back a private number, you can dial *69 on a landline or #69 on a mobile phone. This is known as "Last-call return", "automatic recall", or "camp-on", and it is a feature offered by most telecommunication service providers. It allows subscribers to obtain the telephone number, and sometimes the time, of the last caller.
It's important to note that your mobile or phone service provider may set a time limit on returning a private number call, typically within thirty minutes of the last call. If you're unable to use the Last Call Return feature within the given time frame, you can refer to your phone's call logs or monthly statement to identify the private number.
In addition to using *69 or checking call logs, there are other methods to trace a private number. One option is to use paid services or applications, such as TrapCall or UnMask, which can uncover restricted and blocked callers by providing their registered mobile number, address, and other associated phone numbers or social media accounts.
If you're receiving unwanted calls from private numbers, you can also contact your telephone service provider or carrier to lodge a complaint. They can see the calling number and will cooperate with the police if necessary. Additionally, you can block unknown, private, or restricted numbers on your device, either manually or by using specific apps like Extreme Call Blocker Droid for Android phones.
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Reporting nuisance calls
If you are receiving nuisance calls, there are several actions you can take to report and/or block them.
First, you could contact your communications service provider to have the number blocked. Some scammers will 'spoof' the phone number used to make a call, so be aware that the number appearing on your handset may not be the number that made the call. If you have given your personal information to a scammer, you should visit IDCARE, a not-for-profit national identity and cyber support service in Australia and New Zealand. IDCARE can help you develop a response plan and support you through the process.
You can also report scams and fraud to the Australian Cybercrime Online Reporting Network (ACORN) online. ACORN is a national policing initiative that allows the public to securely report instances of cybercrime. Once a report is submitted, ACORN will assess whether it should be referred to law enforcement agencies for further investigation.
Additionally, you can register your number on the Do Not Call Register, a secure database where individuals and organisations can register their Australian telephone, mobile, and fax numbers for free to limit unsolicited telemarketing calls and faxes. Registration may take up to 30 days to become fully effective. If your number is already registered and you believe there has been a breach, you can lodge a complaint with the Australian Communications and Media Authority (ACMA) through the Do Not Call website or by calling 1300 792 958.
If you believe you have received a breach of the Spam Act 2003, which regulates the sending of unsolicited commercial electronic messages ('spam'), you can lodge a complaint with the ACMA online or by calling 1300 855 180.
Finally, if you are a Telstra customer, you can submit a Report Misuse of Service form with as much detail about the call and caller as you can remember. Telstra's Cyber Security team will investigate the report and may contact you if they have additional questions.
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Frequently asked questions
There are several paid services and apps that can assist in identifying private callers, including TrapCall, TrueCaller, and Extreme Call Blocker Droid. Additionally, your mobile service provider may be able to help, and in some cases, you can dial *69 or #69 to call back the private number.
If you're receiving harassing or nuisance calls from a private number, you can report them to your phone carrier or telco, who can then pass the information to the police. You can also block the number or change your own number to stop receiving the calls.
Yes, the police can trace private numbers in Australia, and they will work with your phone carrier to obtain the necessary information.


































