Internet Access In Brunei: A Guide To Getting Online

Brunei is a small country in Southeast Asia with a developing telecommunications infrastructure. The country has several internet service providers (ISPs) offering a range of services, including fibre optic, DSL, and wireless connections. The process of arranging an internet connection in Brunei is straightforward and similar to that of many other countries. This involves choosing an ISP, selecting a service plan, and contacting the provider to arrange installation. This article will provide an overview of the major ISPs in Brunei, explain the process of setting up an internet connection, and discuss the country's developing telecommunications infrastructure.

How to choose an internet service provider in Brunei

As of 2020, there are three internet service providers in Brunei: Telbru, Progresif Cellular, and DSTCom. When choosing an internet service provider, there are several factors to consider, including speed, price, and type of connection.

Speed

Internet speed in Brunei has improved significantly over the years. In 2012, Telekom Brunei (now known as Telbru) aimed to provide FTTH (Fibre to the Home) coverage to around 85% of the population by 2017, with speeds of up to 100 Mbit/s. Today, Telbru offers Home Broadband Plans with bandwidth options starting from 20Mbps up to 300 Mbps.

Price

The price of internet service in Brunei has fluctuated over time. In 2006, a 1 Mbit/s connection was priced at BND$128 per month, making it one of the most expensive broadband services in the world. However, in 2016, Telbru reduced the prices of its broadband plans, and in 2018, they introduced new 'high-speed' broadband plans. Today, Telbru's Home Broadband Plans offer speeds of up to 300 Mbps at affordable monthly charges, with unlimited quota and no cap on the price.

Type of Connection

There are several types of internet connections available in Brunei, including Home Broadband Plans, VSAT Satellite Broadband, Businesscomm's Dedicated Network, Mobile Progresif Prepaid Plans, and more. The type of connection you choose will depend on your specific needs and requirements.

Overall

When choosing an internet service provider in Brunei, it is important to consider your budget, the speed you require, and the type of connection that best suits your needs. It is also worth considering the coverage of the provider in your specific area, as well as their customer service and support. By comparing these factors, you can make an informed decision and choose the best internet service provider for your home or business.

How to arrange an installation of the internet connection

How to arrange an installation of an internet connection in Brunei

Arranging an installation of an internet connection in Brunei is a straightforward process. Here is a step-by-step guide on how to do it:

Step 1: Choose an Internet Service Provider (ISP)

The first step is to select an ISP that offers services in your area. Some of the major ISPs in Brunei are TelBru, Progresif, and DST. TelBru is the largest telecommunications company in Brunei and offers a range of internet services, including fibre optic and DSL connections. Progresif and DST also provide fibre optic and wireless connections. You can visit the websites of these ISPs to view their available plans and pricing. It is important to consider factors such as service area, speed, reliability, and pricing when choosing an ISP.

Step 2: Select an Internet Service Plan

After choosing an ISP, select an internet service plan that meets your needs and budget. Consider the speed and data requirements for your intended internet usage. Normal activities like streaming and video calling typically require around 25Mbps. Compare the different plans offered by the ISP and choose one that suits your usage patterns and budget.

Step 3: Contact the ISP

Once you have selected an ISP and a service plan, contact the ISP to arrange for the installation of the internet connection. You can usually find the contact information on their website, including phone numbers and email addresses. Provide them with your address and any other relevant details, and they will schedule a technician to visit your home or business.

Step 4: Provide Necessary Documentation

If you are a new customer, the ISP may require you to provide certain documentation for identity verification and proof of residency. Have your passport or national ID card ready, as well as a rental contract or utility bill showing your address in Brunei. This documentation will be required to finalise the installation process.

Step 5: Schedule and Prepare for the Technician's Visit

The ISP will send a technician to your premises to install the necessary equipment and set up the connection. Schedule the visit at a convenient time and ensure that you or another authorised adult are present during the installation. If you have any specific requirements or concerns, communicate them to the ISP in advance. Make sure to have your devices, such as computers and smart TVs, unpacked and easily accessible for the technician.

Step 6: Complete the Installation

During the scheduled visit, the technician will install the required equipment, set up your internet connection, and provide you with the necessary login credentials. Follow any specific instructions provided by the technician to ensure a smooth installation process. Once the installation is complete, test your internet connection by connecting your devices to the network and browsing the web.

By following these steps, you can successfully arrange for the installation of an internet connection in Brunei. Remember to choose a reputable ISP, select a suitable service plan, and provide any necessary documentation to ensure a seamless installation process.

How to find the best fibre optic connection

Fibre optic internet is a broadband connection that uses light signals from fibre-optic cables to deliver multigig upload and download speeds. It is the only type of internet that provides "symmetrical" upload speeds, meaning uploads are just as fast as downloads. This makes it ideal for working from home, streaming, and gaming.

When it comes to finding the best fibre optic connection in Brunei, there are a few things to consider.

Firstly, check which fibre optic internet providers are available in your area. In 2020, Brunei had three internet service providers: Telbru, Progresif Cellular, and DSTCom. Telbru has been improving its internet speeds since 2008, and in 2012, it started deploying its FTTH network, capable of 100 Mbit/s. However, the availability of fibre optic connections may vary depending on your location within Brunei.

Once you have a list of available providers, compare their speeds and prices. Look for providers that offer speeds suitable for your needs, whether it's for casual browsing, streaming, gaming, or working from home. Additionally, consider any equipment fees, data caps, and contract requirements.

You can also check customer reviews and ratings to gauge the quality of their service. Providers like AT&T Fiber, Verizon Fios, and Google Fiber are often recommended for their fast speeds, competitive pricing, and customer satisfaction.

Lastly, consider the type of fibre optic cable internet available. There are three types: FTTH/FTTP, FTTC, and FTTN. FTTH/FTTP is the fastest and most reliable option since the fibres go straight to your home. FTTC brings the fibre to the utility pole outside your house, while FTTN brings the fibre within a mile of your house.

By considering availability, speeds, pricing, customer reviews, and the type of fibre optic cable, you can make an informed decision about the best fibre optic connection in Brunei for your specific needs.

How to get a mobile broadband plan

There are three major telecommunications companies in Brunei: DST, Imagine (TelBru), and Progresif. All three offer prepaid and postpaid plans, and you can get mobile broadband plans from each of them.

DST

DST offers plans from $0 to $148. You can manage your account and bills from the myDST app.

Imagine

Imagine offers plans from as low as $10 per month, with the option of a 0, 12, or 24-month contract. You can also get flexible data top-ups from 15GB to 120GB.

Progresif

Progresif offers a flexible payment option where you can bundle a postpaid mobile plan with a Garmin device over 18 months. They also offer a Progresif Fibre and Mobile Plan Bundle, which allows you to save on WiFi and mobile plans.

Choosing a Provider

When choosing a mobile broadband plan, it is important to consider your budget and data needs. If you have minor internet needs, Progresif may be a good option due to its low starting cost and flexibility. You can also try out Progresif first to see how their services are before committing to a plan.

It is also worth considering the speed and coverage of the network in your area. While all three operators get their capacity from UNN, the quality of service provided by UNN to each telco may vary.

Additionally, compare the features and benefits of each plan, such as data rollover, zero annual license fees, and cybersecurity solutions.

You can also check out online forums and reviews to see what other users have to say about their experiences with each provider.

How to get a home broadband plan

There are several options for home broadband plans in Brunei. Here is a step-by-step guide on how to get started:

First, you will need to choose an internet service provider (ISP). There are a few options available in Brunei, including DST, Imagine (TelBru), and Progresif. These companies offer a range of plans with different speeds and prices. For example, DST offers plans starting from $0 to $148, while Imagine offers plans from $10 per month for a fixed line. Be sure to compare the different providers and plans to find the best option for your needs.

Once you have chosen a provider, you can typically sign up for a plan online or in person. You may need to provide some personal information, such as your name, address, and payment details. Some providers may also require you to sign a contract, which will outline the terms and conditions of your service.

After signing up, your ISP will likely schedule an installation appointment. This may involve setting up the necessary equipment, such as a modem or router, and activating your service. Be sure to ask your provider about any installation fees or other costs associated with setting up your service.

Once your service is activated, you can start using your home broadband. Be sure to familiarise yourself with your plan's details, including any data limits or speed restrictions. You can usually manage your account and view your usage online or through your provider's app.

It is worth noting that, as of 2020, Brunei had the fourth most expensive broadband service in the world. However, there have been efforts to improve the speed and reduce the price of broadband plans in recent years. For example, in 2019, the UNN took over all telecommunications infrastructure in Brunei, providing equal infrastructure to all ISPs in the country. This ended the long-held monopoly by Imagine Sdn Bhd over the home broadband market.

Frequently asked questions