Using Bonus Balance: Digicel Belize Guide

Belize has the highest cellular phone and internet access rates in Central America. The major telecommunication company is the government-owned Belize Telemedia Limited, which offers its services under the Digicell brand. Digicell offers both Post and Pre-Paid plans. With Digicell's Prepaid Service, there are no monthly bills or commitments, and users can pay as they go. A new Prepaid SIM card costs $22.50 (incl. GST) and comes with $10 Bonus Credit and 1GB of free data for the first 10 days. Bonus credit is free credit received through promotions, using Digicel products and services, or by being a valued customer. It can be used for calls and texts. There are two ways to check your bonus credit: by SMS or through the MyDigicel App.

Using the MyDigicel app

The MyDigicel app is a convenient way to manage your Digicel account on the go, directly from your mobile phone. The app is available for download on Android, iOS, and Web platforms. Here's how you can use the MyDigicel app to check your bonus balance and manage your account:

• Checking your bonus balance: Select the MyDigicel app from your app screen. If you are on the Digicel network, click 'Login' to log in automatically. Once logged in, select the 'Menu Option' button at the top left corner of the app. From the menu list, select 'Account & Balances'. Scroll down to view your bonus balance.
• Viewing what your bonus credit can be used for: After following the above steps to locate your bonus balance, simply select 'Bonus Credit' to see what your bonus credit can be used for.
• Checking your transaction history: The MyDigicel app also allows you to view your transaction history for the last seven days. Select the app from your app screen, log in, and select the 'Bills & Activity' button. All transaction details, including calls, SMS, and data usage, will be listed under 'Transactions and Activity'.
• Activating a data plan: You can activate a data plan or bundle through the MyDigicel app. Log in to the app, select the 'Store' option, then choose 'Plans and Bundles'. You can then select the plan that suits your needs, such as a Prime Ultra Bundle or a Mega Data Plan. After choosing your plan, click 'Activate Now'.
• Managing data usage: The MyDigicel app also helps you manage your data usage. You can check your voice, text, and data usage, including expiration dates, to stay on top of your plan and avoid unexpected charges.
• Purchasing Digi services: Through the MyDigicel app, you can purchase various Digi services, including data, data add-on plans, text bundles, and the latest DigiCell promotions. This gives you the flexibility to customise your plan according to your usage needs.

The MyDigicel app is a comprehensive tool that empowers Digicel customers to manage their accounts, track usage, and make informed decisions about their plans and promotions.

Using the DigiGo app

The DigiGo app is a quick and easy way to manage your DigiCell PrePaid or PostPaid account. It is available for Android, iOS, and Web platforms. With the app, you can:

• Check your primary and bonus balance, including the expiration date.
• Check your voice, text, and data usage, including the expiration date.
• View your account and plan details, including your monthly bill.
• Purchase TopUp and check your TopUp purchase history.
• Purchase DigiCell services, including voice, text, data, and roaming plans.
• Purchase the latest DigiCell promotions.
• Activate Send Mi Credit.
• Locate a Digi store near you.

To register for the DigiGo app, go to the Apple App Store or Google Play Store on your phone. Browse through the welcome ads, and once you are on the login page, scroll down and click on 'First Time Registration'. If you are the account owner, select 'Full Account Details'. If you are not the account owner, select the PrePaid or PostPaid plan. Enter your mobile number and click continue.

You will then receive a verification code via email or SMS, depending on whether you are the account owner or not. Enter the code and click submit. Create a password, and you are now registered. Using your mobile number and your new password, you can now log in to the DigiGo App.

Topping up online

Topping up your Digicel Belize account online is easy and convenient. You can add credit to your Prepaid Account Balance, which includes both your Primary Balance and Bonus Balance, through the MyDigicel App or by dialling a USSD code.

Using the MyDigicel App

• Download and install the MyDigicel App on your device.
• Open the app and log in to your account.
• Navigate to the 'Store' option within the app.
• Select the 'Plans and Bundles' section.
• Choose the desired plan or bundle, such as the Prime Ultra Bundle or Mega Data Plan.
• Follow the prompts to complete the purchase and add credit to your account.

Using USSD Code

• Dial *100# on your phone.
• Follow the instructions provided to top up your account.

Online Top-Up through ding.com

Digicel also offers the option to top up online through their portal, ding.com. This service is particularly useful for sending credit to family and friends in Belize. You can register for free and take advantage of promotional offers and rewards. Standard credit expiration policies apply, with recharges between $1 and $29.99 expiring in 30 days, and recharges of $30 or more expiring in 90 days.

Using an E-pin

An E-pin is a unique number that can be used to top up your DigiCell PrePaid account. There are a few different ways to use an E-pin to add credit to your account.

Direct TopUp

If you have the physical card, you can top up your phone by entering the unique pin from the card.

Through a TopUp Agent

You can give the TopUp agent the amount you want to recharge. The agent will provide you with a receipt containing a unique top-up pin. You can then top up your phone by entering the unique pin from the receipt.

Through the DigiCell Website

You can visit the DigiCell website and follow the instructions for TopUp. To add credit using an E-pin, dial *202, enter the pin number, and pound sign, then press send.

Through the MyDigicel App

First, select the MyDigicel app from the app screen. If you are on Digicel's network, click 'Login' to log in automatically. Once logged in, select the 'Menu Option' button at the top left corner of the app. From the Menu list, select 'Account & Balances'. Scroll down to view your bonus balance.

Through the eCreditBelize App

You can use the eCreditBelize app to top up using your PayPal account. Download the app from the Google Play Store or Apple App Store.

Sending credit via an authorized agent

To send credit via an authorized agent, you can visit any DigiAgent location across Belize. These agents are conveniently located across the country, so you should be able to find one nearby.

At the DigiAgent location, you can purchase a DigiCell SIM card. This SIM card can be used with DigiCell's Prepaid Service, which offers pay-as-you-go convenience with no monthly bills or commitments. The SIM card costs $22.50 (including GST) and comes with $10 Bonus Credit and 1GB of Data, valid for 10 days. This Bonus Credit can be used for International Roaming, calls to other providers, and talk and text to the Top 25 countries.

To register your DigiCell SIM card, you will need to provide a valid ID, such as your Social Security, Driver's License, or Passport. It's important to note that SIM cards will be terminated after 90 days of no recharge, so be sure to keep your account active by recharging regularly.

With your DigiCell SIM card, you can take advantage of the 'Send Mi Credit' feature to transfer credit to another DigiPrepaid user instantly. Transfer amounts can range from $1 to $500, with a $0.15 fee per transaction. However, the total transfers for the past year cannot exceed your total top-ups. For example, if you have topped up $100 in the past year, you can transfer up to $99.85, considering the $0.15 charge.

To use the 'Send Mi Credit' feature, simply press 3, enter the phone number to be credited, the amount in dollars, and press SEND to confirm the transfer.

Frequently asked questions