Contacting Austrian Airlines: A Step-By-Step Guide

how to speak with someone at austrian airlines

Austrian Airlines is known for its excellent customer service, offering 24/7 support to customers with their queries. The airline has a dedicated department that handles all flight-related issues, and customers can reach out to them via phone, email, live chat, contact form, or social media. The best way to get in touch with Austrian Airlines is by calling their 24/7 hotline +43 1 70148 1000 or +1 (800) 843-0002 (toll-free). Customers can also use the live chat feature on their website or send an email to [email protected]. Additionally, Austrian Airlines is active on social media platforms like Facebook, Twitter, Instagram, and LinkedIn, providing another avenue for customers to connect and seek assistance.

Characteristics Values
Country Germany
Hub Vienna International Airport
Customer Service Available 24/7
Contact Number 1 (800) 843-0002 (toll-free)
Email Address [email protected]
Mailing Address Austrian Airlines AG, A-1300 Vienna Airport
Social Media Facebook, Twitter, Instagram, LinkedIn, YouTube
Special Assistance Number +43 5 1766 3310
Special Assistance Email [email protected]
Baggage Loss Department Number +43 5 1766 3100
Fax Number +43 5 1766 51002

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Contacting Austrian Airlines via phone

Austrian Airlines is known for its excellent customer service, and there are several ways to get in touch with a customer service representative. If you need to speak with someone at Austrian Airlines, the best way is to contact them by phone. The airline has a dedicated customer service team that can effectively assist you with your queries and is accessible at all times. Here is a step-by-step guide to contacting Austrian Airlines via phone:

Step 1: Dial the Austrian Airlines Phone Number

The first step is to dial the correct phone number for Austrian Airlines customer service. The specific number may vary depending on your country and language. Here are the phone numbers for different languages:

  • German: +43 5 1766 3000
  • English: +43 5 1766 3100
  • Italian: +39 010 974 83 30
  • French: +33 185 149 840

Additionally, there are specific numbers for different regions:

  • Australia: +61-2827-843-85
  • Canada: +1800-843-002
  • France: +33-820-816-816
  • Germany: +4969-5060-0598
  • Italy: +39-023-859-4284
  • Japan: +81-354-025-218
  • Poland: +48-225-364-088

If you are calling from the US, you can use the following numbers:

  • 1 (800) 843-0002 (toll-free and available 24/7)
  • 1-802-538-7025
  • 1800-830-002
  • 1 806 256 8457 (USA, Canada OTA)

Step 2: Follow the IVR (Interactive Voice Response) System

Once you have dialled the correct number, you will be connected to an automated voice system. Follow the prompts to choose the option that best suits your query. The options may vary, but generally, you can press:

  • 1 to reserve a seat on an Austrian Airlines flight
  • 2 to change or manage your booking
  • 3 for flight status or updates
  • 4 for refund claims
  • # to speak to a customer service representative directly

Step 3: Hold the Line

After making your selection, you may need to hold the line for a few minutes. The wait time can vary depending on call volumes and the availability of customer service representatives.

Step 4: Speak to a Customer Service Representative

Finally, you will be connected to a live customer service agent who can assist you with your query. Be sure to have all the relevant information ready, such as your booking reference, flight details, and contact information, to help the representative serve you better.

By following these steps, you can easily contact Austrian Airlines via phone and get assistance for your travel-related queries or concerns.

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Contacting Austrian Airlines via email

Austrian Airlines is known for its excellent customer service, which is accessible at all times and in multiple languages. If you need to contact Austrian Airlines via email, you can do so by following these steps:

  • Visit the Austrian Airlines website.
  • Navigate to the "Help & Contact" or "Contact Us" section, usually found at the bottom of the homepage.
  • Look for the email option or the "Contact" button, which will direct you to the required window.
  • Compose your email, including all relevant information such as your booking reference, flight details, contact information, and any specific queries or concerns you may have.
  • Send your email to the appropriate address, which is [email protected].

By emailing customer service, you can conveniently detail your concerns, request information, or provide feedback. It is important to include all pertinent details to ensure your query is directed to the right department and addressed accurately and promptly.

Additionally, for written communication regarding special assistance, you can email [email protected]. This includes requests for support for passengers with reduced mobility or other specific needs.

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Contacting Austrian Airlines via social media

Austrian Airlines is active on several social media platforms, making it easy for passengers to connect and engage with the airline. You can reach out to them via their official accounts on Facebook, Twitter, and Instagram. Social media provides a more public forum, and responses are generally quicker for straightforward inquiries.

  • Facebook: facebook.com/austrianairlines
  • Instagram: instagram.com/austrianairlines
  • Twitter: twitter.com/austrianairlines

When reaching out to Austrian Airlines via social media, be sure to include all relevant details, such as your contact information, booking reference, and flight details. This will help them address your inquiry more effectively and provide a more accurate response.

It is worth noting that social media platforms offer a convenient way to connect with Austrian Airlines, especially if you prefer a more public forum for your inquiries. However, if you require immediate assistance or have a complex issue, you may want to consider contacting them through their customer service hotline or other alternative methods, such as email or live chat. These options can provide more direct and personalized support.

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Contacting Austrian Airlines via live chat

Austrian Airlines is known for its excellent customer service, which is accessible at all times and in multiple languages. If you need to get in touch with them, live chat is one of the best ways to do so. Here is a step-by-step guide on how to contact Austrian Airlines via live chat:

  • Visit the official Austrian Airlines website.
  • Navigate to the "Help and Contact" section.
  • Log in to your Austrian Airlines account using your credentials.
  • Look for the chat symbol and click on it. This will open a chat window.
  • Type your query or issue in the chat box and hit send.
  • A customer service representative will respond shortly and assist you with your concern.

The live chat option provides a convenient and instant way to connect with Austrian Airlines' customer support. Their representatives are trained to provide solutions to various issues, including booking inquiries, flight information, and baggage-related concerns.

In addition to live chat, Austrian Airlines offers multiple contact options, including phone, email, contact forms, and social media, ensuring that customers can reach out through their preferred method.

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Contacting Austrian Airlines via contact form

Austrian Airlines offers a contact form on its website for customers seeking assistance with travel-related queries. This method provides a convenient way to reach out to the airline and receive support. Here is a step-by-step guide on contacting Austrian Airlines via the contact form:

  • Visit the Austrian Airlines Website: Start by accessing the official website of Austrian Airlines.
  • Navigate to the Contact Page: Once on the website, locate and navigate to the dedicated contact or help page. This page typically provides various options for contacting customer support.
  • Log in to Your Account: To proceed with submitting a contact form, you may need to log in to your Austrian Airlines account. This ensures that the airline can access your account information and provide personalised assistance.
  • Locate the Contact Form Link: On the contact or help page, look for a link or button labelled "Contact Form," "Submit a Request," or something similar. Clicking on this link will take you to the contact form page.
  • Select the Topic of Your Query: On the contact form page, you will likely find different categories or topics related to common queries. Choose the one that best describes your issue. This helps route your inquiry to the appropriate department or team member.
  • Fill Out the Contact Form: Provide all the necessary details in the contact form, including your contact information, flight details (if relevant), and a detailed description of your query or concern. Be as specific as possible to help the customer support team understand your issue comprehensively.
  • Attach Supporting Documents (if necessary): If your query involves documentation, such as booking confirmations, invoices, or reimbursement requests, make sure to attach the relevant files using the upload option provided in the contact form.
  • Review and Submit the Form: Before submitting, carefully review the information you have provided to ensure accuracy and completeness. Once you are satisfied, click on the "Submit" button to send your inquiry to Austrian Airlines customer support.

By following these steps, you can effectively contact Austrian Airlines via their contact form and receive assistance for your travel-related queries. It is important to provide as much detail as possible to help the customer support team understand and address your query promptly and effectively.

Frequently asked questions

The general customer service number for Austrian Airlines is 1 (800) 843-0002. This number is toll-free and available 24/7.

To speak to a live person, dial +43 1 70148 1000/+43 7201 16573 or 1 800 830 002/+1 806 256 8457 (for USA and Canada). After your call is connected, follow the IVR menu:

- Press 2 to book flight tickets

- Press 3 for flight cancellation or refund

- Press 4 to know your luggage status

- Press 5 to request special assistance

- Press # to request a callback

You can reach Austrian Airlines customer service by email at [email protected].

In addition to phone and email, you can contact Austrian Airlines through:

- Live chat on their website

- Social media platforms such as Facebook, Instagram, Twitter, and LinkedIn

- Contact form on their website

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