Ruqayyah Snyder
EnChroma offers worldwide shipping to all countries except Afghanistan, Cuba, Iran, Iraq, Kyrgyzstan, Libya, Myanmar (Burma), North Korea, Qatar, Russia, Sudan, Syria, Ukraine, Uruguay, Belarus, Turkey and any other country or region prohibited by US law. Shipping time estimates do not include processing time, and EnChroma cannot ship to international PO Box addresses. UPS Shipping is available for a $35 flat rate to most places around the world.
| Characteristics | Values |
|---|---|
| Shipping destinations | All countries except Afghanistan, Cuba, Iran, North Korea, Kyrgyzstan, and any other country or region prohibited by US law |
| Shipping address | Must be a physical street address, no PO Boxes, hotels, businesses, B&Bs, or parcel lockers |
| Address format | Latin/Western characters |
| Shipping cost | UPS Shipping available for a $35 flat rate charge |
| Shipping time | Standard shipping time, excluding processing time, which can take 1-3 days |
| Holidays | No processing or shipping on US holidays |
| Returns | 60-day, worry-free return policy; refunds do not include shipping, duty, and taxes |
| Import duties and taxes | Collected by the carrier at the time of delivery; non-refundable |
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What You'll Learn
Enchroma offers worldwide shipping, including Australia
Enchroma offers worldwide shipping, including to Australia. The company ships to all countries except Afghanistan, Cuba, Iran, Iraq, Kyrgyzstan, Libya, Myanmar (Burma), North Korea, Qatar, Russia, Sudan, Syria, Ukraine, Uruguay, Belarus, Turkey, and any other country or region prohibited by US law.
When placing an order, customers must provide a physical street address, as Enchroma does not ship to international PO Box addresses, hotels, businesses, B&Bs, or other non-residential locations. The delivery address and recipient's full name must be in Latin/Western characters.
Shipping time estimates do not include processing time, which can vary depending on the type of order. For example, a prescription order typically takes 2-4 weeks to process, while UPS Second Day shipping has a processing time of 2-4 weeks plus 2 days of shipping time. Enchroma processes and ships orders from Monday to Friday and does not operate during US holidays.
For shipments within the United States, Enchroma offers free shipping. For international orders, UPS shipping is available for a $35 flat rate charge. It is important to note that import duties and local sales taxes are usually collected by the carrier at the time of delivery, and Enchroma cannot alter its prices to avoid these fees. These additional costs are the responsibility of the customer.
Enchroma offers a 60-day, worry-free return policy for customers who are not completely satisfied with their purchase. However, due to the costs incurred by international shipping, refunds for international orders will only cover the cost of the product and will not include shipping, duty, or tax expenses.
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Shipping costs $35 flat rate to most places
EnChroma offers worldwide shipping on orders from enchroma.com. The company ships to all countries except Afghanistan, Cuba, Iran, Iraq, Kyrgyzstan, Libya, Myanmar (Burma), North Korea, Qatar, Russia, Sudan, Syria, Ukraine, Uruguay, Belarus, Turkey, and any other country or region prohibited by US law.
Shipping costs a $35 flat rate for most places when using UPS Shipping. This does not include import duties and local sales tax, which are collected by the carrier upon delivery. EnChroma cannot alter its prices or reclassify its products as gifts to avoid import fees. These additional charges must be paid by the customer, and most countries require payment of duties and import fees at the time of delivery. If these charges are not paid, and the package is not accepted, it will be returned to your local customs office and destroyed.
To calculate when your order will arrive, add the estimated processing time to the shipping time. EnChroma processes and ships orders Monday through Friday, excluding US holidays. You will receive a shipping notification via email once your order is on its way.
For deliveries to Australia, the address must be a street address, as EnChroma does not ship to PO Boxes or Parcel Lockers. The delivery address and recipient's full name must be in Latin/Western characters.
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Shipping address must be a physical address
EnChroma offers worldwide shipping, including to Australia, for a $35 flat rate charge using UPS Shipping.
When shipping to Australia, the destination address must be a physical street address. EnChroma does not ship to PO Boxes, Parcel Lockers, hotels, businesses, B&Bs, or any location that is not the residential address of the recipient. This is due to customs and duty regulations.
The customer is responsible for any additional taxes, duties, brokerage charges, or attorney's fees that may arise for shipments not sent to the receiver's residential address. EnChroma cannot alter its prices or reclassify its products as gifts to avoid import fees. These fees must be paid upon delivery, or the package will be returned to your local customs office and destroyed.
If you are unsatisfied with your EnChroma glasses, you can take advantage of the 60-day, worry-free return policy. Due to the costs incurred by international shipping, EnChroma can only provide refunds for the cost of the product, excluding shipping, duty, and taxes. To obtain a refund for import duty and taxes, contact your local customs office.
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No refunds on import fees
EnChroma ships its products worldwide, including Australia. However, customers should be aware that import duties and local sales tax for the destination country are collected by the carrier at the time of delivery. EnChroma cannot alter its prices or reclassify its products as gifts to avoid these import fees.
If a customer refuses to pay the import fees and does not accept the package, the package will be returned to the local customs office and destroyed. EnChroma cannot issue refunds for abandoned or destroyed merchandise.
EnChroma offers a 60-day return policy for all its products. However, refunds will not include the cost of shipping, duty, and taxes. International return shipping and import fees are non-refundable. If using a shipping service other than the local postal service, EnChroma will hold the returned order until they receive the final bill for any import fees. Once they receive the closing bill, they will issue a refund minus any additional import fees billed to them.
To obtain a refund for import duty and taxes, customers must contact their local customs office. EnChroma cannot provide refunds for the cost of return shipping for international orders.
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Returns are accepted within 60 days
EnChroma offers a 60-day, worry-free return policy for all products purchased directly through their website, enchroma.com. This policy applies to all countries that EnChroma ships to, except for Afghanistan, Cuba, Iran, Iraq, Kyrgyzstan, Libya, Myanmar (Burma), North Korea, Qatar, Russia, Sudan, Syria, Ukraine, Uruguay, Belarus, Turkey and any other country prohibited by US law.
If you are returning a product from outside the US, you will need to refer to the EnChroma Return Policy for detailed instructions. Due to the costs of international shipping, EnChroma can only refund the cost of the product itself, excluding the cost of shipping, duty, and taxes. To obtain a refund for import duty and taxes, you must contact your local customs office.
To initiate the return process, carefully repack the item in its original condition, including all packing materials and accessories, except for any balloons that were included. Be sure to include your order number or packing list. You will need to cover the cost of return shipping for international orders. EnChroma provides a prepaid UPS return shipping label for domestic returns within the US.
Once your returned item is received, EnChroma will process your refund or store credit within 1 to 5 business days. The refund will be issued to the original purchaser through the original payment method. For items received as a gift, the refund will be processed to the original purchaser, and you may receive store credit to be used for any item on enchroma.com.
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Frequently asked questions
EnChroma offers worldwide shipping on orders from enchroma.com. UPS Shipping is available for a $35 flat rate charge for most places around the world.
EnChroma provides fast shipping in Australia. Shipping time estimates do not include processing time, which is typically 1-3 days.
EnChroma offers a 60-day, worry-free return policy. Due to international shipping costs, they can only provide refunds for the cost of the product, excluding shipping, duty, and taxes.
