Ruqayyah Snyder
If you've changed your name, job, or address, you may have lost track of your superannuation. Your lost super may be held by your super fund or by the Australian Taxation Office (ATO). It's easy to find your lost super online through the ATO. You can do this by logging into your myGov account linked to the ATO and clicking on 'Super'. If you don't have a myGov account, you can create one and link it to the ATO. You can also ask your preferred super fund to conduct a search on your behalf, or contact the ATO lost super search line on 13 28 65.
| Characteristics | Values |
|---|---|
| Lost superannuation may be held by | Your super fund or the Australian Taxation Office (ATO) |
| How to find lost superannuation | Visit the myGov website or contact myGov |
| Call the ATO lost super search line on 13 28 65 | |
| Ask your preferred super fund to conduct a search | |
| Use the ATO app | |
| Use ATO online services through myGov | |
| Contact your previous super funds | |
| Use a paper form |
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What You'll Learn
Use the myGov website to find lost superannuation
To find lost superannuation in Australia for free, you can use the myGov website. Here is a step-by-step guide:
Step 1: Create a myGov account
If you don't already have a myGov account, you will need to create one. Go to the myGov website and follow the instructions to set up your account.
Step 2: Link your Australian Taxation Office (ATO) account
Once you have a myGov account, you need to link it to your ATO account. To do this, log in to your myGov account and follow the prompts to link the two accounts. You will need your Tax File Number (TFN) handy.
Step 3: Select 'Super'
After linking your accounts, select the 'Super' option. Here, you will be able to access information about your superannuation, including any lost or unclaimed super.
Step 4: Find lost super
You can now search for any lost superannuation. Your lost super may be held by your super fund or by the ATO. If you have recently changed your name, address, or job, you may have lost track of your super. You can also use the ATO app to find lost super.
Step 5: Consolidate your super (optional)
If you find that you have lost super in multiple accounts, you may want to consider consolidating your super into one account. This can save you money on fees. However, before making any transfers, be sure to consider any fees or charges that may apply and the potential impact on your benefits, such as insurance cover.
In addition to using the myGov website, you can also contact myGov or the ATO directly by phone to inquire about lost super.
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Contact myGov by phone to find lost super
If you think you have lost super and it’s not in your ATO online services, you can contact myGov by phone to find it. Here's what you need to know:
First, ensure that you have a valid tax file number ready. You will need to provide this when you call. Additionally, if you have recently changed your name, address, or job, or lived overseas, be prepared to provide those details as well, as they may be relevant to locating your lost super.
To contact myGov by phone, you can call their automated super search line on 13 28 65. This service will guide you through the process of locating your lost super. Alternatively, you can call 13 10 20 to speak with a customer care representative about your lost super. They will be able to assist you directly in finding your lost super.
When you call either of these numbers, be prepared to provide the requested information, including your tax file number and any relevant details about recent changes to your name, address, or job status. It may also be helpful to have any relevant paperwork or information about your super fund and employment history on hand.
By following these steps and providing the necessary information, you should be able to successfully contact myGov by phone and locate your lost super.
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Ask your super fund to conduct a search
If you've changed your name, job, or address and forgotten to notify your super fund, you may have lost or unclaimed super. You can ask your preferred super fund to conduct a search on your behalf.
To find lost super online, you will need a myGov account linked to the Australian Taxation Office (ATO). Once your myGov account is linked, you can also use the ATO app. The super health check includes step-by-step instructions on looking for lost super, consolidating, and preventing lost super. You can also download the Super health check (NAT 75486, PDF 204KB).
If you can't register for a myGov account, your super fund can search for lost and unclaimed super on your behalf. You can visit the myGov website or contact myGov to find out how. You can also complete a super search by phoning the automated super search line on 13 28 65. Make sure you have your valid tax file number ready.
If you're unsure whether your employer is paying your super or which fund they're paying it to, refer to Unpaid super from your employer. You can check your employer is paying your super by using ATO online services through myGov or the ATO app to see contributions your employer has made to your super fund. You can also contact your employer to ask how much they've paid and to which fund, or look at your member statement from your super fund.
If you've recently opened a new super account, it may take up to six months to appear on myGov. If you have more than one super fund, you can transfer all your money into one fund. This saves you money by only paying fees on one account.
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Find lost super using a paper form
If you don't want to search for your lost super online, you can find it by completing a paper form.
Firstly, you need to download the 'Searching for lost and unclaimed super' form (NAT 2476) from the Australian Taxation Office (ATO) website. You can also request this form by phoning the ATO lost super search line on 13 28 65.
Before completing the form, make sure you have your tax file number ready. You may also need to provide other information, such as your name, address, and date of birth.
Once you have completed the form, you can submit it to the ATO by mail or in person at one of their service centres. It may take several weeks for the ATO to process your request and provide you with information about your lost super.
Alternatively, you can ask your preferred super fund to conduct a search for your lost super on your behalf.
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Update your contact details in myGov
To update your contact details in myGov, follow these steps:
- Sign in to your myGov account.
- Select 'My account' or the Menu option.
- Select 'Account settings', then 'Sign in settings'.
- From here, you can update your username, password, and additional sign-in options.
- To update your contact details, such as your address, email address, and phone number, select 'Profile' from the 'My account' or Menu section.
- Then, select 'Contact details' and choose the specific detail you want to edit.
- Select 'Edit' and follow the prompts to update your information.
Additionally, you can update your name and date of birth using ATO online services through myGov, over the phone, or by mail. To update this information with the ATO, you will need to contact them directly or use their online services.
You can also change your notification preferences in the myGov app. Sign in to the app and select the 'Account' icon. Then, choose ''Notification settings', followed by 'Notifications', and select 'Push notifications' to receive notifications when you have a new message in your myGov inbox.
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Frequently asked questions
You can find your lost superannuation for free by logging into your myGov account and linking it to the Australian Taxation Office (ATO). You can then select 'Super' to find any lost super.
You can create a myGov account for free. If you are unable to register for an account, your super fund can search for lost super on your behalf.
You will need to provide your Tax File Number (TFN) and two forms of ID.
If the ATO is holding your super, you can transfer the money to an active super account or, if you meet the criteria, withdraw the balance.
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