Leslie Massey
Samsung has offered free earbuds with the purchase of a Samsung Galaxy S21, S21+, or S21 Ultra 5G in Australia. This promotion was available for a limited time, from 15 January 2021 to 28 January 2021, or until stocks lasted. Customers who purchased their phones through the Samsung Online Store received their Galaxy Buds along with their phones and did not need to submit a claim. For those who bought from a participating retailer, they needed to follow the prompts to redeem their earbuds. The redemption process typically involves registering the device, providing proof of purchase, and receiving a voucher code for the Samsung store to claim the earbuds. It is important to note that Samsung engages with Star Track to deliver promotional gifts, and delivery address information cannot be changed once a claim is submitted and validated.
| Characteristics | Values |
|---|---|
| Redemption Period | 15th January 2021 - 28th January 2021 or when stock runs out |
| Promotional Period | 09:00 AM (AEDT) 8th April 2025 - 11:59 AM (AEDT) 5 May 2025 |
| Bonus Cashback Redemption Period | 09:00 AM (AEDT) 8th April 2025 - 11:59 AM (AEDT) 15th June 2025 |
| Bonus Gift Redemption Period | 09:00 AM (AEDT) 11th March 2025 - 11:59 AM (AEDT) 30th May 2025 |
| Claim Process | Submit proof of purchase and register the device on the Samsung website |
| Delivery | Samsung engages with Star Track to deliver promotional gifts |
| Redemption Status | "Validation Completed" or "Pending Shipping" means the redemption request has been approved |
| E-voucher claim | Voucher received via email within 7 days of redemption approval |
| GWP claim | Email with tracking details received when the gift has been shipped |
| Contact | For queries related to proof of purchase, contact [email protected] or call 1300 362 603 |
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What You'll Learn
Redemption claim confirmation
Eligibility Check:
Firstly, it is essential to confirm that your device is eligible for the promotion. Samsung typically offers free earbuds with the purchase of flagship devices, such as the Galaxy S, Note, or Fold series. Visit the Samsung website, check your purchase receipt, or contact Samsung customer support to verify eligibility.
Redemption Channels:
There are multiple channels through which you can submit your redemption claim:
- Samsung Website: Visit www.samsung.com and navigate to the "Support" or "Promotions" section. Look for the relevant earbuds promotion, which may be labeled as "Free Earbuds with [Device Name]" or "Earbuds Offer." Enter your device details, such as the IMEI number, serial number, or proof of purchase.
- Samsung Members App: Open the Samsung Members app on your device and browse through the promotions section to find the earbuds offer. Tap on the offer to initiate the redemption process and follow the in-app instructions to complete the redemption form.
- Retailer's Website or Store: If you purchased your device from an authorized Samsung retailer, you may be able to claim your free earbuds through them. Visit their website or physical store and inquire about the earbuds promotion. Provide your proof of purchase, such as a receipt or order confirmation.
Submission and Verification:
After submitting your redemption claim through one of the above channels, you will need to wait for Samsung to verify and process your request. This may take some time, so please be patient.
Confirmation:
Once your redemption claim is successful and approved, you will receive an email confirmation from Samsung. Keep an eye out for this email, as it confirms that your claim has been validated. Additionally, for GWP claims, you will receive an email with tracking details when the gift has been shipped.
Important Considerations:
- Promotional Period: The redemption offer is only available for a limited time. Ensure that you purchase your qualifying device within the specified promotional period.
- Claim Limits: There may be a limit of one claim per participating product purchased, and it is important to adhere to the claim process outlined by Samsung.
- Proof of Purchase: Keep your valid proof of purchase, as it is necessary for submitting your claim and verifying your eligibility.
- Delivery Address: Once your claim has been submitted and validated, the delivery address cannot be changed or updated.
By following these steps and staying informed about the terms and conditions of the promotion, you can successfully confirm your redemption claim for the Samsung free earbuds offer in Australia.
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Promotional periods
The promotional period for claiming free Galaxy Buds Pro or Galaxy Buds Live with the purchase of a Galaxy S21 Ultra 5G, S21+ 5G, or S21 5G in Australia was from January 15, 2021, to January 28, 2021, or while stocks lasted. During this period, customers who purchased the specified devices were eligible to receive either the Galaxy Buds Pro or the Galaxy Buds Live as a promotional gift.
It is important to note that the redemption period for the earbuds may vary slightly from the promotional period. For the Galaxy S21 Ultra 5G, Galaxy S21+ 5G, or Galaxy S21 5G purchases, the redemption period for the Galaxy Buds Pro or Galaxy Buds Live was from January 22, 2021, to March 22, 2021. This means that customers had a specific window of time after their purchase to claim their promotional earbuds.
Additionally, there was a trade-in promotion available for the Galaxy S21 5G, S21+ 5G, and S21 Ultra 5G in Australia, which ended on February 25, 2021. During this promotional period, customers could trade in their old Samsung Galaxy S20+ 128GB in full working condition and receive up to an additional $200 on top of the standard trade-in value, for a maximum trade-in value of $550. This promotion was available at participating Samsung retail stores in Sydney and Maribyrnong or through the Samsung Online Store.
It is worth mentioning that Samsung occasionally offers promotional periods with similar incentives, such as a 50% discount on Samsung Care+ when purchasing a Galaxy S21, S21+, or S21 Ultra in a single transaction during the same period. These promotions are often time-limited and subject to stock availability, so it is important for customers to stay updated through the official Samsung website or their local Samsung retailer.
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Proof of purchase
To claim your free Galaxy Buds Pro or Galaxy Buds Live with the purchase of a Galaxy S21 Ultra 5G, Galaxy S21+ 5G, or Galaxy S21 5G in Australia, you must provide proof of purchase. This is necessary to redeem your gift within the promotional period, which was from January 22 to March 22, 2021.
Samsung Australia outlines that proof of purchase can be in the form of a tax invoice from a participating retailer or a fully executed contract or rental payment plan with a term of 12 months or more. The documentation must contain the name or logo of the participating retailer or operator.
Other forms of proof of purchase may also be accepted, provided they include specific details. These details typically include the name or logo of the participating retailer or operator, the date of purchase, the model number of the product, and the IMEI or serial number of the product.
It is important to note that the redemption process may vary depending on the specific promotion and retailer. Therefore, it is recommended to refer to the terms and conditions of the promotion for detailed information on the required proof of purchase and redemption process. Additionally, customers who purchased their device through the Samsung Online Store in Australia will have their Galaxy Buds dispatched with the phone, and no separate redemption is necessary.
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Delivery process
If you have purchased a Samsung Galaxy S21, S21+ or S21 Ultra 5G from a participating retailer, you must redeem your bonus gift after receiving your new phone. If you have purchased your phone through the Samsung Online Store, your Galaxy Buds will be dispatched with your phone, and no redemption is necessary.
If you are redeeming your earbuds, you will need to follow the prompts to redeem your Galaxy Buds Pro or Galaxy Buds Live. You must redeem your earbuds between 22nd January and 22nd March 2021. You will need to submit a claim request and keep an eye out for an email containing your promo code. Follow the instructions in the email to redeem your bonus gift. You will be directed to a cart page with your bonus gift pre-loaded. Apply your redemption code and complete your purchase.
If you have purchased your Samsung Galaxy S21 from Telstra, you can redeem your free Samsung earbuds by hitting the "Redeem Now" button on the left side of the page at https://www.samsung.com/au/galaxy-s21-offer/.
Please note that the promotion is not valid in conjunction with any other Samsung offer or promotion. The offer is also only available while stocks last.
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Customer support
If you have purchased a Samsung Galaxy S21, S21+, or S21 Ultra 5G, you may be eligible for a pair of free earbuds. To claim your earbuds, you must have purchased your phone from a participating retailer during the promotional period.
The promotional period for this offer was from 15 January 2021 to 28 January 2021, or while stocks lasted. If you purchased your phone during this time, you can redeem your earbuds by following the prompts on the Samsung website.
If you purchased your phone through the Samsung Online Store, you do not need to submit a claim, as your earbuds will be dispatched with your phone.
To confirm your eligibility and complete the redemption process, you may need to provide the following information:
- Proof of purchase
- IMEI number
- Serial number
You can contact Samsung Customer Service on 1300 362 603 for more information regarding the eligibility of your Samsung product for promotions and warranty claims.
If you wish to make a claim related to a Samsung product, you can bring or send the product to the nearest Samsung Customer Service Plaza or authorized service center for assessment. Samsung will cover the cost of transport if your claim is valid. It is important to pack the product securely to prevent damage during transport, as Samsung will not accept responsibility for any damage that occurs due to inadequate packing.
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Frequently asked questions
After registering your device and providing proof of purchase, you should receive a voucher code for the Samsung store to claim your earbuds.
Yes, the promotional period for the offer is only valid for a certain period. For example, in one instance, the offer was valid from 15 January 2021 to 28 January 2021 or when stock ran out.
You can contact Samsung through the Samsung Members app and explain the situation. They may still be able to process your claim.
No, customers that purchased via the Samsung Online Store will have their earbuds dispatched with the phone.
For Telstra promotions, customers can submit up to five claims for each promotion. You should check that you have purchased an eligible product within the promotional period. You can then submit your redemption claim on the Samsung + Telstra Gift Redemption Portal. Once your claim is successful, you will receive an email confirmation.
