Austrian Airlines: Contacting The Carrier, Simplified

Austrian Airlines offers a variety of ways to get in touch with their customer service team. You can reach out to them via phone, email, or social media. Their customer service number is (800) 843-0002, which is toll-free. They also provide additional contact numbers for specific issues and languages: German (+43 5 1766 3000), English (+43 5 1766 3100), Italian (+39 010 974 83 30), and French (+33 185 149 840). These numbers can assist with issues related to online booking, check-in, rebooking, and the Austrian App. If you need to report lost or damaged baggage, you can contact their baggage service office at the airport or use the same customer service number. Additionally, Austrian Airlines has a frequent flyer program called Miles and More, which offers benefits and can be contacted using the details provided for special assistance.

Austrian Airlines customer service contact information

Austrian Airlines offers customer service through multiple channels, including phone, email, and social media. Here is a detailed breakdown of their contact information:

Phone Support:

Austrian Airlines provides 24/7 phone assistance in multiple languages. The dedicated customer service number for English speakers is +43 5 1766 3100. If you prefer, you can also contact them in German (+43 5 1766 3000), Italian (+39 010 974 83 30), or French (+33 185 149 840). Kindly note that the operating hours and availability may vary depending on the language you choose.

For callers from the United States, Austrian Airlines offers a toll-free number, (800) 843-0002, which can be used for various inquiries, flight-related questions, and special assistance requests. This number is also provided for reporting lost or damaged baggage, where they will assist you with the necessary documentation and follow-up process.

Email Support:

Austrian Airlines also allows customers to reach out via email. For executive-level inquiries, you can contact the following individuals at their respective email addresses:

• David Kondo, Senior Director Brand Experience: [email protected]
• Francesco Sciortino, Chief Operating Officer: [email protected]
• Chief Executive Annette Mann: [email protected]

Social Media Support:

Austrian Airlines is also reachable through social media platforms, such as Facebook. You can send them a direct message on their Facebook page for immediate assistance.

Contacting Austrian Airlines about flight bookings

Austrian Airlines offers several ways to contact them regarding flight bookings. You can reach out to their customer service team via phone, email, or social media.

Phone

Austrian Airlines provides multiple phone numbers for different languages. For assistance in German, you can call +43 5 1766 3000. This line is open Monday to Friday from 07:30 a.m. to 10:00 p.m., and on weekends from 10:30 a.m. to 07:00 p.m. For 24-hour support in English, you can dial +43 5 1766 3100. There are also dedicated phone lines for Italian and French speakers, which can be reached at +39 010 974 83 30 and +33 185 149 840, respectively. These numbers are operational daily, but the operating hours vary between the two.

Additionally, Austrian Airlines offers a toll-free number, (800) 843-0002, for customer service inquiries, including special assistance requests and flight-related questions.

Email

If you prefer to contact Austrian Airlines via email, you can reach out to their executives directly. The following email addresses are provided:

• David Kondo, Senior Director Brand Experience: [email protected]
• Francesco Sciortino, Chief Operating Officer: [email protected]
• Chief Executive Annette Mann: [email protected]

Social Media

Austrian Airlines also provides customer support through their Facebook group. You can send them a message on Facebook for immediate assistance.

Austrian Airlines' frequent flyer program

Austrian Airlines has a frequent flyer program that offers a range of benefits to its members. The program is called Miles & More and it is a bonus programme where members can earn award miles on flights, rental cars, hotel stays and more. These miles can then be redeemed for non-cash awards or services.

The airline has recently announced a new points system for its frequent flyer program, which will come into effect in 2024. The new system will offer a more simplified and transparent way for members to achieve and maintain their status. The status period will be a minimum of one year, and the time to collect the required points will be extended to one calendar year for each frequent flyer status.

There are three tiers to the Austrian Airlines frequent flyer program:

• Frequent Traveller: This status is achieved through the accumulation of points on flights and with airline partners. Benefits include priority services, lounge access, and bonus miles earnings.
• Senator: This status is for those who have been loyal to the airline for a long time. Benefits include increased baggage allowance, priority boarding, and access to exclusive Senator lounges.
• HON Circle: This is the highest tier of the frequent flyer program and is achieved exclusively through flying Business and First Class with Austrian Airlines and its partners. Benefits include guaranteed reservations, limousine transfers, and access to exclusive events.

Contacting Austrian Airlines regarding their frequent flyer program can be done through their telephone support. They have several numbers depending on the language:

• German: +43 5 1766 3000 (Monday to Friday: 07:30 a.m. to 10:00 p.m., Saturday and Sunday: 10:30 a.m. to 07:00 p.m.)
• English: +43 5 1766 3100 (24 hours a day, 7 days a week)
• Italian: +39 010 974 83 30 (Monday to Sunday: 09:00 a.m. to 08:30 p.m. Italian local time)
• French: +33 185 149 840 (Monday to Sunday: 09:00 a.m. to 08:30 p.m.)

Reporting lost or damaged baggage

If your bag hasn't arrived by the time baggage reclaim ends, you must report it immediately. The best way to do this is online or at the Austrian baggage tracing office ("Lost and Found" at the airport). You will receive a written confirmation email with a reference number (PIR no., e.g. VIEOS12345). Make sure you keep this safe, along with your flight documents and baggage receipt.

If your bag is damaged during carriage, you must report it immediately. If you don't notice the damage until after you've left the airport, you must report it within seven days of receiving your checked baggage. You can report damaged baggage online up to three days after your flight. You will also receive a confirmation email with a reference number after reporting damaged baggage.

Once your damage report has been checked, Austrian Airlines' service provider, Dolfi1920 GmbH, will contact you about possible compensation. They process all baggage repairs and replacements and compensation payments for damaged baggage on behalf of Austrian Airlines. If you haven't heard back within a few working days, Austrian Airlines Feedback Management and the service provider need more time to process your report.

If your bag is delayed, you can purchase essential items such as toiletries and clothes and submit the receipts for a refund. Austrian Airlines will contribute to the costs of these items, but you are obliged to keep expenses as low as possible. Expenses for replacement purchases made after your return home will also be considered for a refund.

Contacting Austrian Airlines via social media

Austrian Airlines can be contacted via social media, specifically on their Facebook page. Here, you can send them a message regarding any minor queries, and they usually respond within tens of hours.

In addition to their Facebook page, Austrian Airlines also has a presence on other social media platforms, such as Twitter and Instagram. However, it is not clear how active they are on these platforms in terms of customer service.

It is worth noting that Austrian Airlines does not have an official email address. However, there is an email address mentioned on one source, [email protected], which may be useful for refund-related inquiries.

For more immediate assistance, you can always contact their customer service team via phone at 1-800-843-0002. This is a toll-free number, and you can reach them 24 hours a day, 7 days a week. When you call, be prepared to provide identifying information such as your phone number, full name, or email address.

Frequently asked questions