Damon Mcknight
Austrian Airlines offers customer support via phone and email. The airline also has a website and a help centre with contact forms. The U.S. Embassy in Austria also provides contact information for U.S. citizens with emergencies, visa inquiries, and media requests.
| Characteristics | Values |
|---|---|
| Contact Methods | Phone, email, social media |
| Phone Number (US) | +(800) 843-0002 |
| Phone Number (German) | +43 5 1766 3000 |
| Phone Number (English) | +43 5 1766 3100 |
| Phone Number (Italian) | +39 010 974 83 30 |
| Phone Number (French) | +33 185 149 840 |
| [email protected] | |
| Austrian Airlines Facebook Group | |
| Feedback | Positive, Negative |
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What You'll Learn
Austrian Airlines contact information
Austrian Airlines offers several ways to get in touch with their customer service team. You can reach out to them via phone, email, or social media. Here are the detailed contact options:
Phone Support
Austrian Airlines provides customer support through various phone numbers, depending on your location and language preferences:
- English, German, and French: You can reach their customer support by dialling +43 5 1766 3100. This line is operational 24 hours a day, every day.
- Italian: For Italian speakers, the dedicated phone number is +39 010 974 83 30. The support is available from 09:00 a.m. to 08:30 p.m., following Italian local time.
- United States: If you are in the United States, you can contact Austrian Airlines by calling (800) 843-0002. This is a toll-free number for assistance with inquiries, flight-related questions, and special assistance requests.
Email Support
To contact Austrian Airlines via email, you can reach out to the following email addresses:
- David Kondo, Senior Director Brand Experience: [email protected]
- Francesco Sciortino, Chief Operating Officer: [email protected]
- Chief Executive, Annette Mann: [email protected]
Social Media Support
Austrian Airlines also offers customer support through their social media presence. You can reach out to them on their Facebook page for immediate assistance.
Contact Forms
Austrian Airlines provides contact forms on their website for feedback and inquiries related to past flights, including your experience at the airport or on board. You can also use these forms for issues with online booking, online check-in, online rebooking, Travel ID, or the Austrian App.
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Social norms and etiquette
Austrians are generally polite, formal, and reserved. Their social norms and etiquette are similar to those in Germany. Here are some key points to keep in mind when interacting with Austrians:
Punctuality
Punctuality is highly valued in Austria. Being on time for meetings, appointments, and social gatherings is expected. It is considered impolite to make others wait, and delays of even a few minutes can be offensive. When making or answering phone calls, it is customary to introduce oneself by saying one's name, usually the surname.
Greetings
Austrians tend to be more reserved until they feel a connection with others. Formal greetings are common, and handshakes are often used when meeting someone for the first time or in business settings. It is important to maintain eye contact during greetings and to address people by their appropriate titles and last names until invited to use their first name.
Body Language
Austrians allow a certain amount of physical contact with people they know, such as hugging and light touches. However, it is important to respect personal space and avoid touching during a conversation as it may be seen as an invasion of privacy. Eye contact is valued as a sign of respect, but it is important not to stare. Hand gestures are not commonly used during conversations, and words are given more importance.
Dress Code
Austrians value presentation and dressing appropriately for different occasions. Even in informal settings, they tend to dress neatly and conservatively, avoiding ostentatious clothing. Formal wear is expected at the theatre or concerts, while semi-formal attire is suitable for high-end restaurants. Business dress is typically conservative and understated, following European conventions.
Dining Etiquette
Austrians have specific dining etiquette. It is considered polite to keep one's hands on the table during meals, avoid gesturing with utensils, and not place elbows on the table. Waiting for everyone to be served before starting to eat is customary, and the host usually indicates when to begin, often with a phrase like "Guten Appetit" or "Mahlzeit". At dinner parties, the host may offer a second serving, and guests can politely decline with "Nein, danke". Toasting is common, and it is customary to make eye contact and say "Prost" to each participant, clinking only one other glass at a time.
Gift-Giving
Gift-giving is not common among business associates in Austria. However, for social occasions like birthdays and holidays, it is more acceptable. Gifts should be moderate and reflect the recipient's tastes or your homeland. If invited to an Austrian's home, it is customary to bring gifts for the host, their spouse, and their children.
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Coffee house culture
Coffeehouse culture is an integral part of life in Vienna, Austria's capital. The city's coffeehouses are institutions with their own unique culture and atmosphere, offering much more than just coffee and cake. They are places where people from all walks of life can meet, socialise, work, and enjoy good company.
The origin of the Viennese coffee house is steeped in legend. One popular tale attributes the introduction of coffee to the city to the Polish-Habsburg army, which defeated the Ottoman army and lifted the second Turkish siege of Vienna in 1683. According to the legend, an officer named Jerzy Franciszek Kulczycki, who knew the value of coffee from his time in Turkish captivity, was granted several sacks of coffee beans by the Polish king Jan III Sobieski. Kulczycki is said to have adapted coffee to European tastes by adding milk and sugar to the strong, bitter Turkish brew, thus kickstarting the Viennese coffee tradition. The first recognised Viennese coffee house was opened by Johannes Theodat in 1685.
Over the centuries, the Viennese coffee house evolved into something more than just a place to get a cup of coffee. Each coffeehouse developed its own distinct atmosphere and attracted a diverse clientele based on academic, political, or cultural interests, as well as social class. The elegant coffeehouses, with their plush seating, marble tables, and intimate alcoves, became like "extended living rooms" or second homes for the Viennese, who often lived in small, crowded flats.
Viennese coffeehouses have long been associated with artistic and intellectual pursuits. In the 19th century, composers like Johann Strauss and even Mozart and Beethoven performed in coffeehouses. Around 1900, a group of authors known as the "coffee house literati" made these establishments their workplace, with Peter Altenberg famously listing his local coffeehouse as his address. Other notable figures who frequented the coffeehouses included Sigmund Freud, Gustav Klimt, Arthur Schnitzler, and Leon Trotsky. The term "Kaffeehausliteratur" (coffee house literature) describes the many literary works written or inspired by conversations in these establishments.
Today, the Viennese coffeehouse remains an institution, with some of the classic coffeehouses, such as Café Central and Café Prückel, still thriving. The coffeehouse culture in Vienna is so distinctive and rich in stories that UNESCO declared it an intangible cultural heritage in 2011. Visitors to these coffeehouses can still expect to find author readings, art exhibitions, musical performances, and philosophical debates, embodying the deep sense of "Gemütlichkeit" or quintessential Viennese cosiness.
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Outdoor socialising
Austrians are known for their love of nature and the outdoors, and socialising often involves outdoor gatherings and excursions to lakes or mountains. Outdoor socialising can take the form of walks, hikes, and outdoor sports. Austria's beautiful natural landscapes provide the perfect setting for these activities.
Hiking is a popular activity in Austria, and it is common for Austrians to spend time in nature through activities such as hiking, mountain biking, rock climbing, and winter sports like skiing and snowboarding. Families often spend weekends engaging in outdoor activities together, such as hiking in the country or visiting grandparents for dinner on Sundays.
When participating in outdoor socialising with Austrians, it is important to be mindful of local social norms and etiquette. Austrians value their appearance and believe that looking tidy is a sign of respect. They take pride in creating cosy and beautiful spaces, whether it be their homes or personal style. Austrians tend to dress up when going shopping or socialising in public, and most restaurants in the country have a semi-formal dress code.
In addition to outdoor activities, Austrians also socialise in cafes, bars, and restaurants. The coffeehouse culture is an integral part of Austrian social life, with the tradition of "Kaffe & Kuchen", which involves taking a mid-afternoon break for coffee and cake. Socialising often involves meeting in public spaces for coffee or lunch, and it is common to spend hours sipping hot drinks and socialising in coffee houses.
When initiating contact with Austrians for outdoor socialising, it is important to understand their communication style. Austrians tend to make frequent eye contact, which they view as a sign of trust, sincerity, and attentiveness. They also place importance on titles and surnames when introducing themselves. While Austrians can be reserved and cautious when meeting new people, they value close-knit relationships and strong bonds.
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Alcohol consumption
A more recent study in 2019 examined alcohol consumption in Austrian physicians using the CAGE questionnaire, a screening test for problematic drinking and potential alcohol problems. The study found that 3.8% of the participants had a CAGE score of 2 or higher, indicating a problem with alcohol. However, this rate was not significantly different from the general population, where 4.1% exhibited signs of problematic drinking. The study also found that 46.6% of the participants had drunk alcohol on the previous day, with men and women drinking less than the general population.
The Alcoholic Drinks market in Austria is experiencing growth, driven by changing consumer preferences, local circumstances, and favourable macroeconomic factors. The market is expected to grow by 0.83% from 2024 to 2029, resulting in a market volume of US$3,549.0 million in 2029. The revenue generated in supermarkets and convenience stores for alcoholic drinks is expected to grow annually by 0.83% from 2024 to 2029, reaching US$3,406.0 million.
If you are an Austrian citizen and need assistance with alcohol-related issues, you can contact the Austrian representations abroad, which include embassies and consulates general. These representations can provide support and assistance to Austrians living and travelling abroad. Additionally, you can find useful information and resources on the Service Abroad app, which offers travel information, emergency tips, and contact details for Austrian representations.
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Frequently asked questions
Austrian Airlines provides customer support for online booking, online check-in, online rebooking, Travel ID, and the Austrian App. You can contact them via the following numbers:
- German: +43 5 1766 3000 (Monday to Friday: 07:30 a.m. to 10:00 p.m., Saturday and Sunday: 10:30 a.m. to 07:00 p.m.)
- English: +43 5 1766 3100 (24 hours a day, 7 days a week)
- Italian: +39 010 974 83 30 (Monday to Sunday: 09:00 a.m. to 08:30 p.m. Italian local time)
- French: +33 185 149 840 (Monday to Sunday: 09:00 a.m. to 08:30 p.m.)
You can contact Austrian Airlines for reimbursement of tickets or additional services purchased, such as seat reservations. You can reach out to them using the contact information mentioned above or through their contact forms on their website.
Austrian Airlines welcomes feedback and comments about your travels with them. You can provide feedback using their contact forms on their website or by reaching out to them via the contact information provided for your respective language and region.
