
Credit scores are important as they are used by lenders to decide whether to give you credit or lend you money. Knowing your credit rating can help you negotiate better deals or understand why a lender rejected you. Your credit score is based on personal and financial information about you that is kept in your credit report. You can access your credit score and credit report for free from online credit score providers or credit reporting agencies. In Australia, there are three Credit Reporting Bodies: Equifax, Experian, and Illion. You can request a free credit report from these agencies, either online or by other means.
| Characteristics | Values |
|---|---|
| Cost | Free |
| Methods | Online, app, phone call |
| Frequency | Every 3 months |
| Time taken | A few minutes |
| Credit reporting agencies | Equifax, Experian, Illion, Veda |
| Online credit score providers | My Credit File, Check Your Credit, Credit Savvy, CreditSmart |
| Other | Temporary ban available in case of data breach or fraud |
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What You'll Learn

Credit reporting agencies may provide free credit scores
In Australia, there are three Credit Reporting Bodies (CRBs): Equifax, Experian, and Illion. These agencies provide credit reports that include information such as personal details, credit enquiries, consumer credit accounts, repayment history, credit infringements, and public information. While not all agencies include credit scores in their reports, some may provide them for free.
Credit scores are based on personal and financial information and are used by lenders to assess an individual's creditworthiness. A higher score generally indicates lower risk, improving one's ability to secure loans and credit at favourable terms. Conversely, a lower score may hinder one's access to credit or result in less favourable conditions.
Individuals can access their credit scores and reports for free from CRBs or online credit score providers. This process typically involves signing up and agreeing to privacy policies, allowing the use of personal information for marketing purposes. However, individuals can opt out of marketing activities after signing up. It is recommended to avoid providers that request payment or credit card details.
Credit reports can be ordered online or through alternative means for those unable to do so via the website. Free credit reports are available once every three months from each CRB. Additionally, individuals can request a free copy if they have been declined credit in the last 90 days or had an item corrected on their report.
It is important to regularly review credit reports for errors or outdated information. Individuals can contact CRBs to fix any inaccuracies, although some companies may charge a fee for removing negative information. A free alternative is to dispute and correct wrong information oneself. Identity theft protection services are also available from some CRBs, providing alerts and insurance in case of identity compromise.
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Request a free credit report from Experian
In Australia, there are three main credit reporting bodies: Experian, Equifax, and Illion. You can request a free copy of your credit report from each of these agencies once every three months.
To request a free credit report from Experian, you must be at least 18 years old and have borrowed money in the past. Experian will likely hold credit reporting information about you if you meet these criteria.
Before processing your request, Experian will ask for proof of identification to protect your identity. Acceptable forms of photo identification include a driver's license or passport. Once you have provided the required information and submitted your request, your information will be verified, and your request will be processed. You will then receive your free Experian credit report within 10 working days.
Your Experian credit report will include details such as your name, date of birth, address history, and gender. It will also show your payment history, including on-time, overdue, or late payments across your accounts. Additionally, the report will list any credit enquiries or requests that lenders have made for your credit reports within the last five years. Bankruptcies and judgements will also be listed, as this information is collected from courts.
It is important to note that Experian may not have all your credit history information. If you believe the details on your credit report are incorrect, you can raise a correction request free of charge.
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Check your credit score for free with the CommBank app
Checking your credit score is an important way to stay on top of your finances. Your credit score is a number that indicates your creditworthiness or ability to repay your bills on time. In Australia, there are three Credit Reporting Bodies that allow you to obtain a copy of your free credit report: Equifax, Experian, and Illion.
CommBank offers a free and convenient way to check your credit score through its award-winning app. You can download the CommBank app and view your credit score without needing to hold a CommBank financial product or even signing up. This service is provided by Credit Savvy, which is part of the CommBank Group. Credit Savvy uses a "soft" enquiry to retrieve your credit file from Experian, one of Australia's official credit reporting bodies, and display it in the app. A soft enquiry means that your credit score will not be affected by checking.
Your credit score is calculated based on your borrowing and repayment history, including how often you've shopped around for credit. Credit reporting agencies will also look at your debt, past and present, and any problems you've had with repayment. They will check for loan enquiries and loans you've taken out for various reasons, as well as whether you have a court writ or default judgment against you or a history of bankruptcy.
It's important to actively monitor your credit report for errors and outdated information, as this can result in you being refused a loan or line of credit. If you notice any questionable information, get in touch with the credit provider to get it checked or corrected. You can also request a temporary ban on your credit report if you are a victim of fraud or identity theft.
By checking your credit score with the CommBank app, you can make smarter financial decisions and understand how much a credit lender might offer you and why.
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Identity theft and credit scores
Identity theft is one of the fastest-growing crimes in Australia, impacting many Australians and costing them time, money, and their financial health. If you suspect that your identity has been stolen, it is important to take immediate action to protect your personal information and finances. Here are some steps you can take:
- Check your credit report for any unusual or incorrect debts, loans, or credit applications. You are entitled to a free copy of your credit report from each of the three credit reporting bodies in Australia Equifax, Experian, and Illion every three months. Reviewing your credit report can help you identify any fraudulent activity, such as loans or debts that you did not apply for.
- Contact the credit reporting agencies and request a temporary ban on your credit report. In the event that you believe you are a victim of identity theft or fraud, you can request a ban by contacting each of the three major credit reporting bodies. This service is free, and the ban will prevent your credit report and personal information from being used or disclosed during the ban period, typically lasting for 21 days.
- Change your passwords for all online accounts, including social media and bank accounts. If your identity has been stolen, it is possible that your passwords have been compromised. By changing your passwords, you can help secure your accounts and prevent further unauthorized access.
- Report the identity theft to the police and relevant organizations. In Australia, you can report identity theft to the police via ReportCyber. Additionally, you can contact IDCARE, Australia's national identity and cyber support service, for free assistance in creating a plan to limit the damage caused by identity theft.
- Be vigilant about protecting your personal information. Shred letters from your bank, super fund, and employer before disposing of them. Regularly check your bank statements and online accounts for any unusual activity. Be cautious about what you share on social media, as scammers can gather personal information from your posts.
It is important to act quickly if you suspect identity theft to minimize the potential damage to your finances and credit score. By taking proactive measures, you can help protect yourself and resolve any issues that may arise. Remember to stay vigilant and keep track of your credit report and financial activities to maintain your financial health.
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Credit repair and fixing your credit report
Checking your credit rating in Australia for free
You can check your credit score for free in Australia through online credit score providers. This usually only takes a few minutes. You can also check your credit score for free through CommBank, in NetBank and the CommBank app.
There are three Credit Reporting Bodies in Australia: Equifax, Experian, and Illion. You are able to obtain a copy of your free credit report from them.
Credit repair is the process of reducing negative marks on your credit report and implementing healthy money management habits to nurture a good credit score. You can pay a credit repair company to do this, but it may cost at least $1,000 for the service. Credit repair companies can only correct factual errors on your credit report. They cannot remove correct negative information like missed mortgage payments from your report.
You can also do credit repair yourself for free. If there is something wrong or outdated on your credit report, contact the credit reporting agency and ask them to fix it. This is a free service. If there are loans or debts in your report that you know nothing about, it could mean someone has stolen your identity.
To maintain a good credit rating, it's essential to practice responsible financial habits. This includes making payments on time, keeping credit utilisation low, maintaining a healthy mix of credit, regularly monitoring your credit reports, and addressing any issues promptly.
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Frequently asked questions
There are several ways to check your credit rating in Australia for free. You can use an online credit score provider, or contact one of the three Credit Reporting Bodies in Australia: Equifax, Experian, and Illion. You can also use the CommBank app to access your Experian credit score for free.
You can request a free copy of your credit report every three months. It is recommended that you get a copy at least once a year.
If you find something that is wrong or out of date, you can contact the credit reporting agency and ask them to fix it. This is a free service.










































