Leslie Massey
Virgin Mobile offers a voicemail service that can be managed through the My Virgin Media app or online account. To set up voicemail for the first time, press and hold the 1 key, then follow the prompts to set up your name and greeting. Voicemail can be activated by dialling *75, and deactivated by dialling #75. To access your voicemail, press and hold 1 or dial 222. Virgin Mobile also offers Voicemail Plus, which allows for 30 messages up to 3 minutes long.
| Characteristics | Values |
|---|---|
| Voicemail activation | Dial *75 and press the call button on your handset |
| Voicemail deactivation | Dial #75 and press the call button |
| Voicemail access | Hold down 1 on your phone |
| Voicemail access from another phone | Call your number, interrupt the greeting by pressing *, enter your voicemail PIN |
| Voicemail message waiting indicator | A red dot on your voicemail icon |
| Voicemail message alerts | Free text messages |
| Voicemail message storage | Up to 20 messages |
| Voicemail message retrieval | Dial 171 from your home phone |
| Voicemail message retrieval from abroad | Dial +447 45833 3222 (SIM card after December 2017) or +447 95322 2222 (before December 2017) |
| Voicemail personalisation | Choose option 2, 'Greetings', from the first menu |
| Voicemail PIN requirements | 4-10 digits long, no repeated digits, no ascending or descending sequence, cannot be your phone number or part of it, cannot be specific sequences (7890, 2580, 1210) |
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What You'll Learn
Activating voicemail
Firstly, ensure that your voicemail service is active. If you are a new customer, your voicemail should activate automatically when you switch on your phone. However, if it hasn't, there are a few ways to activate it.
Using the My Virgin Media App or Website
- Download the My Virgin Media app or sign in to your account on the Virgin Media website.
- Navigate to 'Plan & Device' or 'Manage My Services' and select 'Manage Services'.
- Locate the Voicemail option and ensure that it is turned on.
Activating Via Phone
If you are unable to activate voicemail through your account, you can do so directly from your phone:
- Dial 222 and listen to the full message.
- After 20 minutes, ignore any 'PERS' messages you may receive.
- Turn your phone off and on again. Your voicemail should now be activated.
Setting Up Your Voicemail Box
Once activated, you can set up your voicemail box:
- Press and hold down the 1 key on your phone for a few seconds.
- Follow the prompts to set up your name and greeting. You can personalise your greeting to your preference.
- Create a PIN to protect your voicemail. Your PIN must be between 4 and 10 digits long, unique, and not sequential or repetitive.
Accessing Your Voicemail
To access your voicemail and listen to messages:
- Press and hold the 1 key on your phone, or dial your mobile number from another phone.
- If accessing from another phone, interrupt your voicemail greeting by pressing # and then enter your voicemail PIN.
- Follow the voice prompts to listen to your messages and manage your voicemail settings.
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Accessing voicemail
To access your voicemail from your Virgin Mobile phone, press and hold the 1 key for a few seconds. You can also dial 222 on your mobile and listen to the full message. From another phone, call your Virgin Media Business Mobile number and wait for your voicemail message to start. Then, interrupt your voicemail greeting by pressing * and enter your voicemail PIN.
If you're calling from an iPhone with Dual SIM, the voicemail message waiting indicator will be a red dot on your voicemail icon. This shows that you have an unheard voicemail message from your primary line. To check for voicemail messages on your secondary line, change the dialling pad to the secondary line.
If you're calling from a home phone, dial 171 and follow the instructions to listen to your messages. You can also dial 35312449805 from any phone. When prompted, enter your full home phone number, including the area code.
If you're calling from abroad, you'll need a PIN to access your voicemail.
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Customising voicemail greeting
If you're a Virgin Mobile customer, you can customise your voicemail greeting by following these steps:
First, check if your voicemail service has been activated. You can do this by dialling 222 on your mobile and listening to the full message. If your voicemail hasn't been activated, you can turn it on by signing into your Virgin Media account and choosing Plan & Device > Manage Services > Turn on Voicemail. Alternatively, you can dial 789 for free on your Virgin Mobile and ask to turn on your voicemail.
Once your voicemail is activated, you can customise your greeting. To do this, call your voicemail by holding down the '1' key on your phone. From the first menu, choose option 2, 'Greetings', and follow the instructions. You may be asked to set up your name and greeting, so have this prepared. You can also access your voicemail settings by choosing option 3, 'Settings and features', from the first menu.
If you're using an iPhone with Dual SIM, you can check for voicemail messages on your secondary line by changing the dial pad to the secondary line.
If you're a Virgin Media Business customer, you can also access your voicemail by calling your Virgin Media Business Mobile number from another phone. Interrupt your voicemail greeting by pressing '*' and then enter your voicemail PIN.
In addition, if you're using an Apple device and have updated to iOS 17, you may find that your personal voicemail greeting has been replaced by one of Apple's generic greetings. To resolve this issue, go to Settings, tap Live Voicemail, and turn off Live Voicemail.
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Deactivating voicemail
To deactivate your voicemail on Virgin Mobile Australia, you can try the following methods:
Firstly, you can dial #75 and press the call button on your handset. You should then hear an announcement stating, "This feature has now been deactivated". This method is confirmed for Virgin Media Ireland, but it may work for Virgin Mobile Australia as well.
Alternatively, you can manage your voicemail settings through your Virgin Mobile account. Download the My Virgin Media app or sign in to your account on the Virgin Media website. From there, you can navigate to the "Manage My Services" or "Plan & Device" section and switch off your voicemail.
If you have activated Call Forwarding and want to restore your voicemail, you can select "Deactivate All" from the deactivation menu. This will disable call forwarding and restore your voicemail service.
If you are using an iPhone with Dual SIM, you may need to change the dial pad to the line associated with your Virgin Mobile number before dialling #75 to deactivate voicemail.
If you are unable to deactivate your voicemail using the methods above, you can dial 789 for free on your Virgin Mobile and ask customer support to turn off your voicemail for you.
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Voicemail charges outside of the EU
If you are a Virgin Mobile Australia customer, you can manage your voicemail by downloading the My Virgin Media app or signing into your account on the Virgin Media website. You can also dial 789 for free on your Virgin Mobile phone.
If you are travelling outside of the EU, you will be charged regional call costs to listen to your voicemail messages. This is because, since July 2010, EU regulations have banned networks from charging customers for incoming calls redirected to voicemail when travelling outside their home country but within the EEA. Outside of Europe, networks are free to charge what they like for roaming services.
To prevent being charged for voicemails left, it is recommended that you turn off your voicemail for the duration of your trip. To do this, call Virgin Mobile customer services by dialling 789 for free from your mobile while in the UK. When abroad, pay-monthly customers should call +447953 967 967 and pay-as-you-go customers should call +447973 100 450. You will be charged standard roaming rates for these calls.
It is worth noting that some sources suggest that Virgin Mobile customers are charged for voicemails left, even if they do not listen to them. However, other sources state that charges only apply when customers listen to their voicemails or make outgoing calls. Therefore, it is important to be aware of the specific charges that may apply to your situation and take the necessary steps to avoid unexpected costs.
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Frequently asked questions
To set up your voicemail for the first time, press and hold down the 1 key for a few seconds. Then, follow the prompts to set up your name and greeting.
Call your voicemail by holding down the 1 key on your phone. Choose option 2, 'Greetings', from the first menu and follow the instructions.
Sign in to your Virgin Media account and go to 'Manage My Services' > 'Voicemail' to switch it off. Alternatively, dial 789 for free on your Virgin Mobile and ask for your voicemail to be turned off.
Press and hold the 1 key on your phone to call your voicemail. Follow the prompts to listen to your messages.
Call your Virgin Mobile number from another phone and wait for your voicemail message to begin. Interrupt the greeting by pressing * and enter your voicemail PIN.
