Damon Mcknight
Austrian Airlines offers flexibility to accommodate various travel needs, including seat changes. Passengers can book their preferred seats at the time of booking their tickets or anytime up to 48 hours before departure. Seat upgrades are also available, such as from Economy to Business Class or Business to First Class, subject to availability and fare rules. If you need to change your seat, you can contact Austrian Airlines' customer service or visit their website to manage your booking online. It's important to note that certain conditions and fees may apply, especially for rebooking or changing to a higher seat category.
How to change your seat on Austrian Airlines
| Characteristics | Values |
|---|---|
| When to book | You can book your preferred seat at the same time as booking your ticket up to a year before departure or at any other time up to 48 hours before departure under "My Bookings". |
| Booking options | You can book online, by contacting customer service, or by visiting a ticket office. |
| Contacting customer service | Call +(1805–664–8011) and press 2 to book new reservations for worldwide destinations. |
| Conditions for name changes | Spelling errors can often be corrected free of charge. For legal name changes, you may need to provide documentation, such as a marriage certificate or court order. |
| Seat upgrade options | Austrian Airlines offers various seat upgrade options, including Economy to Business Class and Business Class to First Class upgrades, subject to availability and fare rules. |
| Seat reservation fees | The rates quoted are applicable per leg (trip segment) and passenger. For seat reservations to Male or Mauritius, the price starts at €35 per seat (depending on the selected seat category). |
| Amendment fees | The amendment fee is payable once per leg of the trip and is non-refundable. Multiple seat changes are permitted on the same leg of the trip. |
| Free seat reservation | In accordance with Italian Civil Aviation Authority (ENAC) regulations, you are entitled to a free advance seat reservation on flights to and from Italy if you are travelling with a child between the ages of two and 12 or if you are a passenger with a disability or accompanying a passenger with a disability. |
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What You'll Learn
Booking tickets online
When booking, you can select your preferred seat, whether that be a window, aisle, or seat with extra legroom. You can also select seats for other passengers travelling with you. If you are travelling with a child between the ages of two and twelve, or are a passenger with a disability, you are entitled to a free advance seat reservation. You can reserve your seat at the same time as booking your ticket, up to a year before departure, or at any other time up to 48 hours before departure.
If you are travelling with an infant (a child under two years of age), they pay 10% of the adult rate, but they are not entitled to their own seat. Austrian Airlines will, however, try to keep the adjacent seat free for as long as possible. If your child is turning two between the outward and return flight, they must be booked as a child with their own seat. In this case, they pay 75% of the adult rate.
You can also book a changeable fare, which allows you to change your return date, although fees may be incurred for rebooking. Depending on the country of departure, flights can be booked between 72 hours and no later than three hours before departure, if your chosen fare allows.
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Seat reservation fees
Austrian Airlines allows passengers to reserve their preferred seat at the same time as booking their ticket up to a year before departure or at any other time up to 48 hours before departure. This can be done via the "My Bookings" section of the Austrian Airlines website.
HON Circle Members and Senators can reserve a Classic Seat or Preferred Zone Seat for free for themselves and those travelling with them on the same booking number. This benefit is subject to availability and does not apply to Economy Light bookings on short-haul flights.
Passengers travelling to and from Italy with a child between the ages of 2 and 12 or those with a disability are entitled to a free advance seat reservation in accordance with Italian Civil Aviation Authority (ENAC) regulations. Groups of more than nine people travelling on the same booking can also reserve a preferred seat for each member.
If you wish to change your advance seat reservation without changing your flight, you can do so via "My Bookings". You can change to a lower seat category for free, but you will have to pay the price difference if you want to change to a higher seat category. The price difference paid for the original seat reservation will be retained in your reservation and can be used for a later rebooking.
If you change your flight but keep the same route, you can transfer your advance seat reservation to the new flight. If the original seat category is unavailable, you will be rebooked to a lower seat category for free. If you change your flight route, you may incur additional costs. Advance seat reservations are not refundable, but if you purchase an upgrade to a higher travel class, your advance seat reservation is refundable.
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Changing a name on a ticket
Changing a name on an Austrian Airlines ticket can be a complex process, and it is important to understand the airline's policies and procedures to ensure a smooth transition. Before initiating any changes, carefully review Austrian Airlines' name change policy on their website or contact their customer service for guidance. The process may vary depending on the type of ticket purchased, fare rules, and destination.
Austrian Airlines typically allows name changes under specific conditions, such as correcting minor spelling errors or legal name changes due to life events like marriage or divorce. However, significant alterations, such as transferring tickets to another person, might not be permitted or may require additional documentation. It is essential to initiate the name change process as soon as possible to avoid last-minute complications.
To begin the name change process, reach out to Austrian Airlines' customer service via phone or email. Provide your booking reference number and explain the reason for the requested name change. A customer service representative will guide you through the necessary steps and advise you on any associated fees or restrictions. Depending on the nature of the name change, you may need to provide supporting documentation. For instance, minor corrections may require a copy of your passport or identification card displaying the correct name spelling. In cases of legal name changes, official documents such as marriage certificates or divorce decrees may be necessary.
Austrian Airlines typically charges fees for name changes, which can vary based on factors like the route, fare type, and time of the request. These fees are generally non-refundable. After submitting your name change request, allow the airline time to process it. They will review your documentation and determine your eligibility for the name change. Once approved, you will receive confirmation via email or other communication channels provided.
Upon receiving confirmation of the name change, it is crucial to update all relevant travel documents, including your passport, visa (if applicable), and any other identification you will use during your journey. Mismatched names on tickets and travel documents can lead to complications during check-in and boarding. Therefore, double-check all details on your updated ticket, including the passenger name, flight dates, and itinerary. Address any discrepancies promptly with Austrian Airlines to ensure a hassle-free travel experience.
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Upgrading a seat
Upgrading your seat on Austrian Airlines is possible, and there are several ways to do so. Firstly, you can upgrade your seat online. Go to the Austrian Airlines website and manage your existing booking by entering your last name and booking code. Then, click on the "My Bookings" section, and select "Upgrade flights". You will be able to see all the flights on your travel route that can be upgraded. You can then choose to upgrade just one flight or both outbound and return flights.
Alternatively, you can bid for an upgrade. If you have booked an Economy or Premium Economy ticket, you can make an offer at your chosen price. If your bid is accepted, you will be charged the bid amount and upgraded. If not, you will remain in the travel class of your original booking. You can submit your bid in EUR, GBP, or USD, and you can change or cancel your bid at any time up to 60 hours before departure.
Another option is to upgrade at a fixed price to the next higher class after purchasing your ticket. You can also upgrade with miles if you are a Miles & More member.
If you decide at the last minute that you would like to upgrade, you can do so at the check-in desk, gate, or on board your flight by speaking with a crew member.
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Cancelling a flight
If you need to cancel your Austrian Airlines flight, you can request a refund for a flight booked on the Austrian Airlines website via their contact form. You will be refunded automatically if you reject a significantly changed flight and rebook on an alternative flight, or if you do not respond to an offer of a significantly changed flight or an alternative flight and the flight departs without you. You will also be refunded automatically if you do not respond to an offer of a voucher, credit, or other compensation by the date on which the cancelled flight was scheduled to depart.
If you are travelling with a disability and your flight is cancelled or significantly changed, you are entitled to a refund of your airfare, including any taxes and ancillary fees, if you choose not to fly on the changed flight or accept rebooking on an alternative flight. You are also entitled to a refund if you are downgraded to a lower class of service that results in the unavailability of one or more accessibility features needed by you, or if you are scheduled to travel through one or more connecting airports that are different from your original itinerary. If you are scheduled to travel on a substitute aircraft on which one or more accessibility features available on the original aircraft are unavailable, you are entitled to a refund. In these cases, Austrian Airlines will also provide a refund to any individuals in the same reservation who do not want to continue travel without the individual with a disability.
If your flight is cancelled or involuntarily rebooked to another flight, Austrian Airlines will refund the amount paid for your seat reservation. Please complete the "Seat reservation – refund" form. Note that if you cancel your flight, the amount paid for the seat reservation will not be refunded.
If you rebook to an earlier flight at the airport, the possibility of rebooking depends on seat availability in the specific booking class. If the specific booking class is full, you can go on standby. Rebooking at the airport is only available to passengers who are travelling with hand luggage only.
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Frequently asked questions
You can change your seat by calling Austrian Airlines customer service number. You can also book a seat upgrade online by logging into your Austrian Airlines account.
Yes, advance seat reservations are possible on all Austrian Airlines-operated flights for passengers holding an Austrian Airlines flight document. You can reserve your preferred seat at the same time as booking your ticket up to a year before departure or at any other time up to 48 hours before departure under "My Bookings".
The rates quoted are applicable per leg (trip segment) and passenger. For seat reservations to Male or Mauritius, the price starts at €35 per seat (depending on the selected seat category).
Yes, if your preferred seat is not available due to the cancellation of a flight or an involuntary rebooking to another flight, Austrian Airlines will refund the amount paid. Please complete the "Seat Reservation – Refund" form.
