Omari Gates
Australia Post offers mail redirection services for those who have moved or are going on holiday. This service is available for both mail and parcels, and can be requested for a duration of 1, 3, 6 or 12 months. With a MyPost account, you can redirect your parcel to a different address or choose to have it left in a safe place. This can be done right up until the parcel is picked up for delivery. To extend, alter or cancel your mail redirection, you can apply online or at your local post office.
| Characteristics | Values |
|---|---|
| Service Name | MyPost |
| Account Type | Free personal account |
| Features | Track parcels, redirect deliveries, choose a safe place for parcels, set up other Australia Post services |
| Redirection Eligibility | Parcels in transit addressed to a street address |
| Redirection Requirements | Sender must include registered email address, mobile phone number, or Australia Post customer number in shipping information |
| Redirection Timing | Request redirection after parcel leaves the sender and up until it's onboard for delivery |
| Redirection Duration | 1, 3, 6, or 12 months |
| Additional Services | Mail hold, alter or cancel redirection, add names to service, fix spelling mistakes |
| International Redirection | Available at the Post Office; some mail cannot be redirected internationally |
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What You'll Learn
Redirect mail and parcels with a MyPost account
You can redirect your mail and parcels with a MyPost account. MyPost is a free personal account from Australia Post that allows you to track your parcels, redirect your deliveries, choose a safe place for your parcels, and more. To create a MyPost account, you need to provide an email address and password. You can then use this login information to set up other Australia Post products and services.
When you have a MyPost account, you can redirect your parcel to a different street address. You can change the address until your parcel is picked up for delivery. You can also redirect your parcel to any parcel collection point, including a Parcel Locker, Parcel Collect at your nearest Post Office, or your PO Box if you have one.
To redirect your parcel, your MyPost account details must match the shipping information provided by the sender. This includes your registered email address, mobile phone number, or Australia Post customer number. Additionally, the parcel must be addressed to a street address, and you can only redirect parcels in transit.
It's important to note that some mail cannot be redirected overseas, including Registered Post, Cash on Delivery, Parcel Post, Express Post, and items requiring customs documentation. International mail redirection must be applied for at the Post Office.
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Change your delivery address via the Australia Post app
You can change your delivery address via the Australia Post app by using the mail redirection service. This service is available for both domestic and international mail, although some restrictions apply for international mail. To use mail redirection, you will need to create a MyPost account using your email address and a password. You can then use this login information to access and manage your mail on the Australia Post app.
When creating a MyPost account, it is important to provide the same details you use when shopping online. This includes your email address, home address, and mobile number. By providing these details, Australia Post can match your parcels to you and enable your preferred delivery options. You can also choose to have your parcel redirected to a different street address or left in a safe place, such as your front door or mailbox.
The mail redirection service is particularly useful when you change your address or go on holiday. You can apply for this service online or at your local Post Office. To extend, alter, or change your service, you will need to provide your 9-digit customer reference number, receipt, confirmation letter, and extension letter.
Please note that the redirection service is only available for parcels in transit when the sender has included your registered email address, mobile phone number, or Australia Post customer number in the shipping information. Changing your delivery address may also result in a delay, depending on the location.
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Mail redirection for when you move house
If you're moving house, you can use Australia Post's mail redirection service to redirect your letters and parcels from your old address to your new one. This service is available for both personal and business mail and can be used for addresses within Australia and overseas.
You can apply for mail redirection online or at a Post Office with a mail redirect form and proof of identity. Prices start at $19.80 for one month for concession card holders and can go up to $330 for 12 months of international redirection. You can choose to redirect your mail for 1, 3, 6, or 12 months. Additionally, you can include up to six names on your application, such as people you live with or aliases.
If you want to change or cancel your mail redirection, you can do so in person at any Australian Post Office by filling out and submitting a Mail Redirection Alter or Cancel Form along with valid ID. Alternatively, you can have someone go on your behalf, but they will need to provide ID and written authority from you.
Another option to consider is getting a Post Office Box, which allows you to keep the same address even when you move. You can choose from different PO Box sizes and service lengths to suit your needs.
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International mail redirection
Australia Post offers mail redirection services for both domestic and international mail. This service is useful if you're moving house or business premises, allowing you to redirect your letters and parcels to your new address.
For international mail redirection, you must apply at a physical Post Office as this service cannot be processed online. You can apply for a redirection period of 1, 3, 6, or 12 months. During this time, your mail will be forwarded from your old address to your new address.
When applying for international mail redirection, you will need to provide proof of identity and, if applicable, a valid concession card. You may be eligible for a reduced rate if you have a concession card or are listed as a dependent on someone else's card.
It's important to note that some mail cannot be redirected overseas, including Registered Post, Cash on Delivery, Parcel Post, Express Post, and items requiring customs documentation. Additionally, Australia Post cannot redirect mail from an overseas address to an Australian address. For this type of redirection, you will need to refer to the local postal service in the country you want your mail redirected from.
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Extending, altering or changing your mail redirection service
Australia Post offers mail redirection services for individuals and businesses. This service forwards your personal mail from your old address to your new address. You can redirect your mail within Australia or overseas for 1, 3, 6, or 12 months.
To extend, alter, or change your mail redirection service, you can apply online or at your local Post Office. To extend your service, you will need to provide your 9-digit customer reference number, original application, receipt, confirmation letter, and extension letter. The extension process can take up to 3 business days. If you miss the pay-by date, you will need to take out a new service.
If you are altering or changing your service, you will need to fill out an Alter form and bring it to your nearest Post Office. You will also need to provide valid ID and your original application and receipt. If you are unable to go to the Post Office yourself, you can have someone go on your behalf, but they will need to provide ID and written authority from you.
For international mail redirection, you must apply at the Post Office, as this service cannot be processed online. Some mail cannot be redirected overseas, including Registered Post, Cash on Delivery, Parcel Post, Express Post, and items requiring customs documentation.
If you are moving frequently or are unsure about your permanent address, you may want to consider getting a PO Box. This will allow you to keep the same address even when you move.
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Frequently asked questions
You can change your delivery address with Australia Post's mail redirection service. This service forwards your mail from your old address to your new address for 1, 3, 6, or 12 months. You can apply for this service online or at your local Post Office.
Yes, with a MyPost account, you can redirect your parcel to a different address or a parcel collection point. You can change the address until the parcel is picked up for delivery.
You can sign up for a free MyPost account using your email address and a password. It's important to provide the same details (email address, name, phone number, etc.) that you use when shopping online so that Australia Post can automatically show your parcels in your account.
You can apply for international mail redirection at the Post Office. However, some mail cannot be redirected overseas, including Registered Post, Cash on Delivery, Parcel Post, Express Post, and items requiring customs documentation.
