Omari Gates
Make-A-Wish Australia is a charity that supports critically ill children by granting their wishes. The organisation accepts donations in various forms, including one-time and monthly gifts, which can be made through online platforms or credit and debit cards. While the organisation does not specify any fixed donation amount, it encourages supporters to give whatever they can to help bring hope and joy to sick children. If you are a donor and wish to cancel your direct debit contributions to Make-A-Wish Australia, you can do so by contacting your bank and the charity.
| Characteristics | Values |
|---|---|
| How to cancel a direct debit | Contact your bank and the service provider |
| How to cancel a recurring payment | Contact the merchant directly |
| Cancelling a direct debit with Westpac | Notify the company of your request through the Westpac App, Online Banking, or by calling 132 032 |
| Cancelling a direct debit with BankSA | Notify the company of your request through the BankSA app, Internet Banking, or by calling 13 13 76 |
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What You'll Learn
Cancelling a direct debit with Westpac
To cancel a direct debit with Westpac, you can notify the company of your request to cancel a direct debit from your Westpac account, or you can temporarily stop the company from debiting any funds from your account for three years. You can complete this request through Online Banking or the Westpac App.
If you'd like to speak to someone over the phone to request that Westpac notifies a company to cancel your direct debit, or to temporarily stop the company from debiting funds, you can call 132 032, available 8 am-8 pm Sydney time, 7 days a week. You can also visit your nearest branch to make the same request, and they will process it on your behalf.
Please note that when Westpac notifies a company that you wish to cancel a direct debit, this is a notification only; it will be up to the company to cancel your direct debit. If you still owe the merchant or service provider for their service or utility, you’ll need to make alternate payment arrangements with them.
If you’re experiencing financial difficulty and are unable to meet your regular financial commitments, you can contact Westpac Assist on 1800 067 497, Monday-Friday 8.30 am-7.30 pm, Saturday 9.30 am-6.00 pm (Sydney time). You can also receive free independent advice from a Financial Counsellor. This is a free service with dedicated people in each state that will work with you to understand your circumstances and help with next steps.
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Cancelling a recurring payment
If you have a direct debit set up, you can notify your bank to cancel it, and they will inform Make-A-Wish Australia of your request. You can do this by calling your bank, visiting a branch, or through online banking or a mobile banking app. However, it is important to note that the company is responsible for cancelling the direct debit, and you may need to make alternative payment arrangements if you still owe them any money.
For recurring payments, you will need to contact Make-A-Wish Australia directly to cancel the payment. You can do this by calling their Supporter team on 1800 032 260 or by emailing them at [email protected]. You can also update your credit card details through the secure portal hosted by Stripe, their payment gateway.
It is a good idea to keep records of any communication you have with your bank or Make-A-Wish Australia regarding the cancellation. Additionally, if the payment is a condition of service, it may be beneficial to seek legal advice before cancelling.
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Contacting the bank and service provider
To cancel a direct debit, you usually need to contact your bank and the service provider. Before you cancel a regular payment, check whether the payment has been set up as a direct debit or a recurring payment. This will help determine how to cancel the regular payment.
A direct debit is a regular automatic payment that authorises a merchant or service provider to withdraw an agreed amount of money from your nominated account. Direct debits are set up from an eligible transaction account using your BSB and Account Number.
You can contact your bank to cancel a direct debit payment. You can also write or email the service provider, but this is not mandatory. However, it is a good idea to keep copies of any letters or emails you send.
If you'd like to cancel a recurring payment, you'll need to contact the merchant directly. A recurring payment is a regular automatic payment that authorises a merchant or service provider to charge your debit or credit card.
If you still owe the merchant or service provider for their service or utility, you’ll need to make alternate payment arrangements with them.
Some banks allow you to notify a company of your request to cancel a direct debit from your account, or temporarily stop the company from debiting any funds from your account for a specified period. You can usually complete this request through online banking or a mobile banking app. You can also contact your bank over the phone or by visiting a branch in person to request that they notify a company to cancel your direct debit.
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Making alternative payment arrangements
If you are looking to cancel a direct debit with Make-A-Wish Australia, you will need to contact your bank and the charity. You can contact Make-A-Wish Australia by calling their Community Support team on 1800 032 260 or by emailing [email protected]. It is important to note that, for security reasons, Make-A-Wish cannot update your credit or debit card details over email.
If you are experiencing financial difficulties and are unable to meet your regular commitments, you should let your bank know. For instance, Westpac customers can call the Westpac Assist team on 1800 067 497, Monday to Friday, 8:30 am-7:30 pm, or on Saturdays from 9:30 am-6:00 pm (Sydney time). Westpac also offers the option of receiving free independent advice from a Financial Counsellor, a free service with dedicated people in each state who will work with you to understand your circumstances and help with next steps.
You can also contact Make-A-Wish Australia by post:
Make-A-Wish Australia
PO Box 5006
Burnley, VIC 3121
If you still owe money for a service, you will need to negotiate an alternative payment method. The Financial Rights Legal Centre has sample letters you can use to cancel a direct debit and propose an alternative payment arrangement.
You can also set up an automatic payment through your online banking instead of a direct debit. For example, through PayPal. The provider still controls the debit, but you can start, stop or change the automatic payment yourself.
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Getting help from a Financial Counsellor
If you're experiencing financial hardship and are unable to meet your regular financial commitments, you can get help from a Financial Counsellor. Financial counsellors offer free, confidential, and independent advice and assistance. They are not judgmental about your circumstances and will work with you to understand your situation and help with the next steps.
You can contact a financial counsellor by calling the National Debt Helpline at 1800 007 007, which is open on weekdays from 9:30 am to 4:30 pm. You can also use their live chat service, available on weekdays from 9:00 am to 8:00 pm. Additionally, you can make an appointment to see a financial counsellor in your local area.
If your bank does not cancel your direct debit when requested, you can make a complaint. If the issue remains unresolved after 45 days, you can escalate the matter to the Australian Financial Complaints Authority.
Remember, when you notify a company or your bank about cancelling a direct debit, it is only a notification. It is up to the company to cancel the direct debit, and if you still owe them, you will need to make alternate payment arrangements.
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Frequently asked questions
To cancel your direct debit, you must first determine whether the payment has been set up as a direct debit or a recurring payment. A direct debit is a regular automatic payment that authorises a merchant or service provider to withdraw an agreed amount of money from your nominated account. Recurring payments are set up from your debit or credit card and require you to contact the merchant directly to cancel.
If you are cancelling a direct debit, you can notify Make-A-Wish of your request by calling their Supporter team on 1800 032 260 or emailing [email protected].
Additionally, you must contact your bank to cancel the direct debit. It is recommended that you also write or email the service provider.
If you still owe the merchant or service provider for their service or utility, you will need to make alternative payment arrangements.
You can set up automatic payments through your online banking or PayPal.
Yes, you can request that your bank temporarily stops a company from debiting your account for a certain period.
