Applying For A Flybuys Card In Australia: A Simple Guide

Flybuys is a rewards program that offers customers points when they shop at Coles Group stores. These points can be redeemed for money off your shop, rewards, or travel. To apply for a Flybuys card in Australia, you can either join online at flybuys.com.au or download the Flybuys app. You will then need to set up a four-digit PIN to protect your Flybuys Dollars. Once you have your card, you can start collecting points by scanning or linking your card every time you shop at a Coles Group store.

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How to get a physical Flybuys card

To get a physical Flybuys card, you must first ensure that you have a Flybuys account. If you don't, you can sign up for one on the Flybuys website or through the Flybuys app. Once you have an account, you can order a physical card by following these steps:

• Tap the Profile icon in the top right corner of the app.
• Tap "Request a card."
• Confirm your postal address.
• Tap "Request card" again, and your new card will arrive within 15 business days.

Alternatively, you can request a card by signing in to your Flybuys account on the Flybuys website. From the drop-down menu, select "Account Details," then choose "Replace card." Confirm your postal address and select "Request card."

Please note that a physical Flybuys card is only necessary if you want to pay with Flybuys Dollars in-store. For all other activities, such as collecting points and redeeming rewards, you can use the digital Flybuys card from your Flybuys app or phone wallet.

How to use the Flybuys app

The Flybuys app is available for free on Android and Apple devices. It is a dedicated mobile app that allows users to manage their Flybuys accounts easily.

Once you have downloaded the app, you can access your digital Flybuys card from the home screen. You can also add your digital Flybuys card to your device's mobile wallet. The app allows you to check your points balance instantly and set a rewards goal, allowing you to track your points progress.

You can also activate personalised offers, which give you bonus points when you shop. You can browse the rewards and see what's on special by checking the Coles catalogue for the latest specials. The app also allows you to access your digital fuel dockets and set your fuel preference, earning you points or giving you a discount at Coles Express and Reddy Express.

Additionally, you can manage your Flybuys account details, update your communication preferences, and track your Flybuys activity, including your spending, points collected, and points redeemed.

How to collect points

Collecting Flybuys points is easy and can be done in-store or online. If you're shopping in-store at Kmart, Target, Bunnings Warehouse, or Officeworks, scan your Flybuys card at the checkout to collect points. You can also link your Flybuys card to your OnePass account to collect 5x points for every $1 spent at these stores.

For online shopping, make sure you are logged into your account at checkout. Then, under the payment method, select 'collect Flybuys' and input your Flybuys card number. This will ensure your Flybuys details are saved for current and future online transactions.

You can also earn points by taking advantage of bonus point promotions. Keep an eye out for these special offers, as the time it takes for bonus points to be added to your account may vary.

Once you've collected enough points, you can redeem them for money off your shop. For every 2000 points, you get $10 off, and for every 4000 points, you get $20 off. You can also redeem your points for a Target gift card or spend them in the Flybuys Reward Store.

How to protect Flybuys Dollars

To protect your Flybuys Dollars, you must set a four-digit PIN to use at checkout. This will ensure that your Flybuys Dollars are secure when you make a purchase. Here's how to set up and protect your Flybuys Dollars:

• Sign in to your Flybuys account.
• From the main menu, select "Redeem Points".
• Choose the Flybuys Dollars option.
• If it's your first time setting up, you'll need to create a four-digit PIN. If you've already set up a PIN and want to change it, select Change PIN to create a new one.
• Once your PIN is set, you can load your Flybuys Dollars onto your physical Flybuys card.
• When making a purchase, swipe your Flybuys card through the EFTPOS machine and enter your PIN to complete the transaction securely.

Remember, always keep your PIN secure and don't share it with anyone. This will ensure that your Flybuys Dollars are protected and can only be used by you when making purchases.

How to replace a lost card

If you've lost your Flybuys card, you can order a replacement card through the Flybuys app or website. Here's a step-by-step guide on how to replace your lost Flybuys card:

Via the Flybuys App:

• Sign in to your Flybuys app.
• Select the Account icon, usually located in the bottom right corner of the app.
• Choose the "Request a Card" option.
• Confirm your postal address to ensure accurate delivery.
• Submit your request, and your new card should arrive within 15 business days.

Via the Flybuys Website:

• Sign in to your Flybuys account by visiting flybuys.com.au.
• From the drop-down menu, select "Account Details".
• Within the Account Details section, choose the "Replace card" option.
• Confirm your postal address, and then select "Request card."
• Similar to the app process, your new card should arrive within 15 business days.

While waiting for your replacement card, you can continue collecting points and redeeming them for gift cards in the Rewards Store through the Flybuys app. You can add a digital version of your Flybuys card to your phone wallet, which will allow you to accumulate points without the physical card.

Frequently asked questions