Leslie Massey
If you have lost your Medicare card, you can obtain your Medicare number by contacting the Medicare Program on 132 011. You can also access your digital Medicare card through the myGov app or website. To do this, you will need to sign into your myGov account, which must be linked to your Medicare online account. If you do not have a myGov account, you can create one and link it to your Medicare account. If you have your Medicare card, your Medicare number will be on it.
| Characteristics | Values |
|---|---|
| How to get a Medicare number | Enrol in Medicare |
| How to get a new Medicare card | Apply online or call 132 011 |
| How to get a replacement card | Update your address details or call 132 011 |
| Who can get a Medicare card | Australian citizens, New Zealand citizens, permanent resident visa holders, and temporary resident visa holders |
| Age requirement | 15 years or older |
| Card validity | 5 years |
| Card types | Standard green, yellow (for visitors from countries with RHCA) |
| Where to access the card | MyGov account or MyGov app |
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What You'll Learn
Locating your Medicare number without a card
If you've lost your Medicare card or don't have one, there are several ways to locate your Medicare number. Firstly, you can contact the Medicare Program on 132 011 to request your Medicare number. Alternatively, if you're 15 or older and enrolled in Medicare, you can create a myGov account and link it to your Medicare online account. You can then access a digital copy of your Medicare card through the myGov app or website, which will display the last four digits of your account number.
To set up a myGov account, you'll need to provide personal information such as your name, address, and bank details. Once your account is created, sign in, select Medicare, and choose the option to get a new card and number. Follow the prompts to complete your request. You'll receive a summary of the details you've provided, and you can make changes if needed before submitting your request. After submitting, you'll be able to access your new Medicare card and number through the myGov app or website.
If you prefer not to use a digital copy of your Medicare card, you can request a physical replacement card. To do this, sign in to your myGov account, select "My card," then choose "Get a new card and number." Follow the prompts to indicate whether you want to stay on the card or leave your current card. Provide your current postal address to ensure the new card is sent to the correct location. You should receive your new Medicare card within three to four weeks.
It's important to keep your details up to date, especially if your name, address, or bank information changes. If your card is lost, stolen, or damaged, you can request a replacement. Similarly, if someone listed on your card passes away, you can contact Medicare to reissue a new card without their name.
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Getting a new Medicare card
To get a new Medicare card in Australia, you must be enrolled in Medicare and meet one of the following requirements:
- You're living in Australia and you're an Australian citizen.
- You're a New Zealand citizen.
- You have a permanent resident visa.
If you meet one of these requirements, you can get your own Medicare card and number if you're 15 or older. You can apply for a new card online or by filling out a form. If you're applying online, sign in to your myGov account and select "Get a new card and number". If you're applying by form, complete the "Application to copy or transfer from one Medicare card to another form" and send it with supporting documents to the email or postal address on the form.
If your card is lost, stolen, or damaged, you can replace it. You can also get an extra card if you have a partner or children whose details are listed on your card. If someone listed on your card dies, you can request a new card without their details. If your address has changed, update your details to ensure your card gets to you. Once your new card is approved, you'll receive it in the mail within 3 to 4 weeks.
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Updating your card
Updating your address
You can update your postal address online through your Medicare online account. To do this, sign in to your Medicare online account, which is linked to your myGov account. Select 'Edit' for the details you want to update, and enter your new postal address. A success message will confirm that your details have been updated.
If your new postal address does not apply to everyone on your card, you will need to get your own Medicare card.
Updating your name, date of birth, or gender
You can update your name, date of birth, or gender by sending the relevant forms and supporting documents by mail or email to Medicare Enrolment Services. You can also update your gender online through your Medicare online account. Sign into your myGov account, select 'Medicare', then 'My details', and then 'Edit'.
Updating your bank details
To update your bank details, sign into your Medicare online account, which is linked to your myGov account. You will be able to view and edit your bank account information.
If a family member listed on your card dies, you will need to notify Medicare. You can call the Centrelink Employment Services line on 132 850 and ask to speak with a social worker. You can also call your usual Centrelink number and ask to speak to a social worker.
If your circumstances change, you can update your card. This could include changes such as getting married or entering into a de facto relationship, separating or divorcing, having a baby, adopting a child, or a child turning 15 years old.
You can get a new Medicare card with other people listed when your circumstances change, or you can get your own Medicare card if you are 15 years old or older.
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Adding someone to your card
To add someone to your Medicare card in Australia, you must first enrol them in Medicare. You can enrol a baby or a child under 15 to an existing card. Once you enrol your baby, you will receive a new Medicare card with their name on it. You can also get a digital version of your updated card in the Express Plus Medicare mobile app.
If you are adding a child under 15 to an existing card, you will need to complete a form and provide supporting documents, such as a birth certificate showing parental responsibility. You can enrol your baby in Medicare as soon as possible and add them to your card.
If you are adding someone 15 or older to your card, they can accept an invite to be added to your card through their Medicare online account. If you are adding someone to your card who is not a dependent, they will need to complete an application to copy or transfer from one Medicare card to another. They will need to list all the people they want to add to their new card and send the form and supporting documents.
You can access and use a digital copy of your updated Medicare card as soon as you enrol. You will receive your physical card in the mail within 3 to 4 weeks.
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Using a digital copy of your card
If you have a digital copy of your Medicare card, you can access it through the Express Plus Medicare mobile app or add it to your myGov app wallet. To use the app, you need a myGov account linked to your Medicare online account. If you don't have these, you'll need to set them up and then download the app.
To access your digital Medicare card through the Express Plus Medicare mobile app, sign in to the app and select the 'Card' tab on the homescreen.
To add your Medicare card to your myGov app, open the app and go to the 'Wallet' section on your homescreen. Then, select 'Add to wallet' and follow the steps.
You can get your own Medicare card and number if you're 15 or older and enrolled in Medicare. You can access and use a digital copy of your Medicare card as soon as you enrol. If you need to get a new Medicare card, you can do so online through your myGov account. From your homepage, select 'My card', then 'Get a new card and number'. You will then be prompted to select who the new card is for and what you want to do with your current card.
It's important to note that you can only be on two Medicare cards at the same time. If you choose to leave a card and you're the contact person, a new contact person will be assigned.
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Frequently asked questions
You get a Medicare card when you enrol in Medicare. You will receive your Medicare card in the mail within 3 to 4 weeks.
If you cannot find your Medicare card, you can contact the Medicare Program on 132 011 to retrieve your Medicare number.
You can request a replacement Medicare card on the Services Australia website or via the myGov app.
You can add someone over 15 years old to your Medicare card through your Medicare online account on myGov.
