Ruqayyah Snyder
UGG Australia ships worldwide, including to the USA. However, due to trademark restrictions, any product featuring the term UGG cannot be shipped internationally. For international customers, the company operates under the brand Sheepskins Downunder. Shipping costs are calculated based on weight and destination and are shown at checkout. International orders over $400 AUD qualify for free shipping, while orders below $400 AUD incur a $55 AUD shipping fee. Standard shipping times for international orders are 8-15 business days, while express shipping is available for 3-5 business days.
| Characteristics | Values |
|---|---|
| Shipping destination | Worldwide, including the USA |
| Shipping cost | AUD $55 for orders below AUD $400; free shipping for orders over AUD $400 |
| Shipping time | 3-5 business days for express shipping; 8-15 business days for standard shipping |
| Tracking | Available online via the postal carrier's website |
| Returns | Refunds issued for cost of original item for international orders |
| Courier companies | Australia Post, Couriers Please, Fastway, DHL, EMS |
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What You'll Learn
UGG Australia ships worldwide
UGG Australia uses different courier companies, including Australia Post, Couriers Please, and Fastway. All deliveries can be tracked online via the relevant postal carrier's website. Tracking information will be emailed to the customer once the goods have been dispatched from their Head Office in Melbourne, Australia. However, international postage orders may become untrackable beyond Australian borders, depending on the receiving postal company and the destination country.
For deliveries outside of Australia, UGG Australia is not responsible for any fees charged by local customs authorities. These fees, including import taxes, customs fees, and duties, are the responsibility of the purchaser. International orders over $400 AUD receive free shipping, while orders below $400 AUD incur a $55 AUD shipping fee. The standard shipping time for international orders is 8-15 business days after dispatch, while express shipping is available for a faster option of 3-5 business days.
UGG Australia is committed to ensuring a favourable and fair outcome for its customers. They provide clear shipping and returns policies, with refunds issued for international orders returned due to a change of mind. However, they do not cover certain situations in their warranty, such as using sheepskin boots in a way that damages them or causes a shortened lifespan.
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Shipping costs are calculated based on weight and destination
UGG Australia ships both within Australia and internationally. The company uses Australia Post and other courier companies for shipping within Australia, and DHL or EMS for shipping outside of Australia.
Shipping costs for UGG Australia are calculated based on weight and destination. During checkout, the shipping cost is shown in the shopping cart. The cost of shipping is influenced by the weight of the package and the distance to the destination address.
For international orders below AUD 400, a shipping fee of AUD 55 is charged. The standard shipping time for these orders is 8-15 business days after dispatch, while express shipping takes 3-5 business days. Orders over AUD 400 receive free express shipping.
UGG Australia's shipping policy includes a processing time of 2-3 business days for all orders placed through their website. This processing time is required to pick, pack, and dispatch orders with the courier company. Orders are dispatched within 1-3 business days, depending on the product.
It's important to note that tracking updates can take 1 to 5 business days to appear in the Australia Post tracking system. In some cases, goods may arrive at their destination before the tracking system reflects their departure from Melbourne, Australia.
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Tracking updates can take 1-5 business days
UGG Australia offers worldwide shipping, with free shipping for international orders over $400 AUD. The company uses a variety of couriers, including Australia Post, Couriers Please, and Fastway.
Tracking your UGG Australia order is simple and can be done online via the relevant postal carrier's website. You will receive an email with a tracking link and regular updates once your order has been collected. You can also input your tracking number on the StarTrack website to view the status of your order at any time.
It's important to note that tracking updates can take 1-5 business days to reflect movement in the Australia Post tracking system. This delay is due to the time it takes for the information to be processed and updated in their system. In some cases, your goods may even arrive at your destination before the tracking system updates to show that they have left Melbourne, Australia.
If you haven't received any tracking updates after 5 business days, you can contact UGG Australia directly for assistance. They recommend allowing up to 10 business days from receiving your shipping tracking number before contacting them, as there may be valid reasons for the delay. During peak holiday and sale periods, for instance, they estimate that deliveries may take an extra 1-5 business days.
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Orders below $400 AUD incur a $55 AUD shipping fee
UGG Australia ships worldwide, including to the USA. The company operates under the brand name Sheepskins Downunder for its global customers.
For orders below $400 AUD, a $55 AUD shipping fee is charged. This fee is separate from any import tax and duty costs, which are to be absorbed by the customer. The standard shipping time for orders below $400 AUD is 8-15 business days after dispatch, while express shipping is available for a quicker 3-5 business day delivery. It is important to note that transit time may be longer if orders are held up at the country's processing facility.
UGG Australia uses various courier companies, including Australia Post, Couriers Please, and Fastway, and shipping times may vary depending on the company. Tracking information will be emailed to customers once their goods have been dispatched from the head office in Melbourne, Australia. However, international postage orders may become untrackable beyond Australian borders, depending on the receiving postal company and the destination country.
UGG Australia is not responsible for any fees charged by local customs authorities for orders outside of Australia. These fees, including import taxes, customs fees, and duties, are the sole responsibility of the purchaser.
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Express shipping takes 3-5 business days
UGG Australia offers express shipping to its customers, which takes 3-5 business days. This is significantly faster than their standard shipping option, which typically takes 8-15 business days.
Express shipping is a great option for those who need their items in a hurry. However, it is important to note that transit times may vary depending on the destination country and any potential delays at customs. For example, orders outside of Australia may take 5-10 working days to arrive, and may be subject to additional customs clearance processing time.
To ensure prompt delivery, UGG Australia works closely with its delivery partners. However, they acknowledge that delays may sometimes occur, especially during high seasons, such as the Australian winter (June to September) and the International Winter (October to January). Therefore, customers are advised to expect potential delays during these peak periods.
Additionally, UGG Australia provides tracking information for all deliveries, allowing customers to monitor the progress of their orders. Tracking updates can take 1 to 5 business days to appear in the system, and goods may sometimes arrive at their destination before the tracking updates reflect their departure from Melbourne.
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Frequently asked questions
Yes, UGG Australia ships worldwide, including to the USA.
For all international orders over $400 AUD, shipping is free. For orders under $400 AUD, shipping costs $55 AUD.
Standard shipping times are anywhere between 8-15 business days after dispatch. Express shipping times are 3-5 business days after dispatch.
Yes, all deliveries can be tracked online via the relevant postal carrier's website. Tracking information will be emailed to you once your goods have been dispatched.
If you change your mind about an international order, UGG Australia will issue a refund for the cost of the original item, excluding shipping costs.
