Leslie Massey
Topshop, a UK-based fast-fashion retailer, launched its Australian online store in 2017, offering speedy delivery across the country. The brand, which was purchased by ASOS in February 2021, now operates exclusively online. Topshop Australia provides expanded product collections, fast delivery, and local editorial content, catering to the Australian market. The online platform offers services such as click and collect, free express delivery for purchases over a certain amount, and access to in-store personal stylists. Additionally, Australians can access international shopping through services like ColisExpat, which provides shipping to Australia from various countries.
| Characteristics | Values |
|---|---|
| Shipping to Australia | Yes, Topshop launched its Australian online store in 2017 |
| Shipping cost | Free express delivery for purchases over $75 |
| Click and collect | Yes, purchases can be picked up from any Topshop store in Australia |
| In-store services | Yes, book an in-store session with a personal stylist online |
| Payment methods | Gift card, PayPal, Google Pay, Apple Pay, AliPay, credit card, Visa, Mastercard, American Express |
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What You'll Learn
Topshop's Australian online store
Topshop is a UK-based fast-fashion retailer that offers up-to-date runway looks at affordable prices. In 2011, Topshop opened its first retail store in Australia after noticing the brand's popularity among Aussie consumers. Six years later, in 2017, Topshop launched its own Australian online store, offering a dynamic retail experience with expanded product collections, fast delivery, and lower prices.
The launch of the Australian online store introduced omni-channel retailing to Topshop Australia, which involves integrating online platforms with physical stores. This allows for greater product accessibility and shopping services such as click and collect, free express delivery for purchases over $75, and the option to book an in-store session with a personal stylist online.
In addition to the convenience of shopping from home, the Australian online store offers exclusive online-only services. One highly anticipated service is the Click and Collect option, which allows customers to pick up their purchases from any Topshop store in Australia. This service enhances the overall shopping experience by providing customers with greater flexibility and control over how and when they receive their orders.
Since 2021, Topshop has been operating exclusively online and has been purchased by ASOS. Australians can still shop for Topshop items on ASOS and take advantage of discounts and sales, such as the offer to grab up to 65% discount on selected Topshop clothing pieces at ASOS while stocks last.
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Shipping costs to Australia
Topshop launched its Australian online store in 2017, offering free express delivery for purchases over $75. The online store also offers a click-and-collect option, allowing customers to pick up their purchases from any Topshop store in Australia.
In addition to the Australian online store, Topshop products can be purchased through third-party websites such as ASOS, which offers discounted prices on selected Topshop clothing pieces. These third-party websites may have different shipping rates and options for delivery to Australia.
One example of a third-party website that ships Topshop products to Australia is ColisExpat. ColisExpat provides customers with a US address to receive packages, which are then forwarded to their Australian address. The cost of shipping through ColisExpat depends on the size of the parcel, its destination, and the chosen carrier. They offer various delivery options, such as grouping parcels to reduce shipping costs.
It is important to note that shipping costs can vary depending on the weight and dimensions of the package, as well as the specific location within Australia. Different carriers may also have different rates, so it is recommended to compare prices before choosing a shipping service.
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Click and collect
Topshop Australia offers a Click and Collect service that allows customers to buy online and pick up their purchases in-store. This service is available at all Australian Topshop stores, allowing customers to choose the store most convenient for them.
To use Click and Collect, customers can select their preferred store during the checkout process. Topshop offers two delivery options for Click and Collect: Standard Delivery, which is free and takes 3-7 days, and Express Delivery, which costs £3.00 and may be faster during sale periods or busy times.
The Click and Collect service enhances the omni-channel experience that Topshop aims to provide, fusing online platforms with physical retail stores. This service provides greater access to products and offers convenience and flexibility to customers, who can choose the delivery and pickup option that best suits their needs.
In addition to Click and Collect, Topshop Australia also provides other shopping services. These include free express delivery for purchases over $75 and the option to book an in-store session with a personal stylist. With these options, customers can enjoy a dynamic and seamless shopping experience tailored to their preferences.
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In-store services
Topshop offers a range of in-store services to enhance the consumer experience. The brand launched its first retail store in Australia in 2011 and has since been offering a dynamic retail experience both in-store and online.
One of the key in-store services offered by Topshop is the Click and Collect option, which allows customers to buy online and pick up their purchases in-store. This service provides greater convenience and flexibility for customers, especially those who prefer a faster and more seamless shopping experience.
Topshop also offers a Personal Stylist service, which can be booked online. Customers can make complimentary appointments with a personal stylist in-store to receive tailored fashion advice and create their dream wardrobe. This service adds a luxurious touch to the in-store experience, making it more exclusive and indulgent.
In addition, Topshop provides free express delivery for purchases over $75, making it easier for customers to get their hands on the latest fashion trends without having to leave their homes. This service is particularly appealing to those who lead busy lives or live farther away from physical stores.
While reviews of Topshop's in-store customer service are mixed, with some customers reporting negative experiences, others have praised the helpfulness and friendliness of the staff, specifically mentioning the assistance of a young blonde female employee. The store's layout, mannequins, and set-up have also received positive feedback, creating an enjoyable shopping atmosphere.
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Similar sites that ship to Australia
Topshop does ship to Australia and even has its own Australian online store, which offers free express delivery for purchases over $75. The store also provides shopping services such as click and collect and the option to book an in-store session with a personal stylist online.
If you're looking for sites similar to Topshop that ship to Australia, here are some options:
- THE ICONIC: This site offers a wide range of fashion, beauty, and travel accessories from various brands, including Topshop. They provide free and easy returns for up to 30 days and have promotions like discounts and free standard shipping for orders over $80.
- Boohoo: Boohoo offers thousands of options in menswear and womenswear, with up to 100 new styles launched daily. They also provide discounts on shipping and promotions like $20 off your first purchase of $100.
- General Pants: This site offers free returns within 10 days, both online and in-store.
- Missguided: A trendy and affordable fashion option similar to ASOS.
- ASOS: ASOS acquired Topshop in February 2021 and now operates exclusively online. They offer discounts on selected Topshop clothing pieces and various payment methods.
- Glue Store: You can find selected styles from Tommy Hilfiger, Beyond Her, Lulu & Rose, and more at discounted prices.
- Pacsun: Pacsun offers promotions like a Spring Sale with discounts of up to 30%.
- International stores: For designer/streetwear, you can try www.karmaloop.com. For shoes, there's www.tmlewin.co.uk for shirts and ties, or www.simpleshoes.com for eco-friendly options. For electronics and components, try www.sparkfun.com or www.dfrobot.com. For clothing from various brands, www.revolveclothing.com.au, www.bankfashion.co.uk, or www.oldnavy.com are options.
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Frequently asked questions
Yes, Topshop launched its Australian online store in 2017.
Topshop Australia offers free express delivery for purchases over $75 and a click-and-collect option.
You can pay by gift card, PayPal, Google Pay, Apple Pay, AliPay, or credit card.
Topshop Australia promises speedy delivery across the country.
Yes, all Australian Topshop stores act as distribution centres.
